my experience at Toys R Us

[nebo]

I went shopping at toys R US the sunday before Christmas. stupid, I know, but that was the only day I could go.
the parking lot was crowded and I thought "oh boy". everywhere in the store you were kinda blocked by other people and other carts.

I have to say, it was a MOST pleasant experience!

whenever people seemed to run into each other everyone said "oops. scuse me!" we all talked a bit with each other about what we were looking for. no one was mad, or "harried", everyone was cheerful/

most importantly, anytime I looked the LEAST bit lost or confused, there was a CM (oops, 'scuse me, Toys R Us employee, tee hee), RIGHT there!!! saying "can I help you find something?"

I'm NOT kidding!!!! at least 5 times in my shopping experience, I had a store employee asking me if I needed help!. there was hardly ANY wait inline at all. they had plenty of employees manning the cash registers. everyone was pleasant.

I was VERY pleasntly surprised at would could have been a bad experience turned into an actually pleasant shopping day.

kudos to Toys R Us (specifically the store on Randall Road in Algonquin, IL)!!!!!!!

 

[N&B'smom]

Allow me to share my experience. I went to TRU Thursday morning for a last minute gift for my DD7. Everything else I had ordered online because I can't stand the crowds and craziness of Christmas shoppers but this was a last minute decision to get her the UDraw for the Wii.

So, I dropped the kids at school 8:30am and headed right there. I was there before 9am and while there were plenty of cars in the lot it wasn't mobbed. I went right to the video game section and found an employee there to ask for the item I needed. While she was ringing it up a woman came rushing over to the counter to ask if they had the limited edition red Wii. She said she believed they had one left. The woman then proceeded to say 'well, if someone else gets it before you get it for me there's going to be a fight in here'. WHO DOES THAT!?!?! She wasn't joking. She was seriously freaking out because the woman wouldn't stop my sale and go retrieve it for her.

I'm glad your experience was nice, mine had me shaking my head.

 

[bicker]

Yeah, it's really a craps-shoot. Rather than such things being about any of the retailers, it's typically more about the customers who happen to be in the store at that point in time.

 

[becpee]

I work in a large supermarket over here in Australia.

Christmas Eve one of my coworkers and I had a full day of directing traffic at front of store to the registers, and helping people find things when they had no idea where to look.

I think this helped make peoples experiences alot better (it's a shame my bosses think we were overstaffed ).

No queues, no traffic jams, less stressed customers makes less stressed staff, and make a happier place for all.

 

[Becky2005]

My DH took a seasonal job at Toys R Us this year (since he was laid off) and it definitely was the most unique experience EVER!!! I was expecting him to get tons of hours. Instead, I think he worked the MOST 20 hours the entire time he was hired.

He worked Monday and was supposed to work Christmas Eve morning but they told him at the end of his shift, that they were done with the seasonal workers & did he want to come back next year? WEIRD!!!!!!!! I thought for sure they would be there through January (I'm assuming this week might be pretty busy too with returns, etc...).

I'm glad your shopping experience was good though!!!

Of course, I work retail part-time but they cut my hours on Christmas Eve also but that makes more sense!! I work basically at a hardware store -- NOT exactly the first place I think of when I think "Christmas shopping" so I figured we would be dead & we were -- everyone was at the grocery store!! All the customers were saying how they just came from there and it was a zoo, so it was they loved coming to our store and basically having it be empty (so they were all in good moods! LOL!!).

 

[LisaNJ25]

My DH took a seasonal job at Toys R Us this year (since he was laid off) and it definitely was the most unique experience EVER!!! I was expecting him to get tons of hours. Instead, I think he worked the MOST 20 hours the entire time he was hired.

He worked Monday and was supposed to work Christmas Eve morning but they told him at the end of his shift, that they were done with the seasonal workers & did he want to come back next year? WEIRD!!!!!!!! I thought for sure they would be there through January (I'm assuming this week might be pretty busy too with returns, etc...).

QUOTE]


I wonder if his store overhired for the holidays. My son is also seasonal and averaged 30 hours a week. He is in High School. He worked Christmas eve but ws only 4 hours which was fine. They havent let go at his store yet and they are keeping some. Fingers crossed they keep him on, my mothers been at that store for over 20 years.

 

[bicker]

With all the folks looking for work, these days, perhaps it was easy enough to bring people on-board without any of them getting enough hours to warrant handling as regular employees.

 

[Becky2005]

I wonder if his store overhired for the holidays.

Probably or he was just the back up for the back-up seasonal workers. He got hired AFTER black Friday, so I thought that was weird they were still hiring in the first place for seasonal. Basically I think he worked 3 weeks with 2 of those days training. Not that we were going to turn it down but the way it worked, didn't really seem like it was worth it to help with anything. At least it was only about 10 - 15 minutes away so no big deal for going there. I would almost say maybe they didn't like his work but if that was the case, they wouldn't have asked him to come back the following year (which they did). I would think they would have just said "Seasonal is done, we will be in touch" or something vague. It all worked out as he did get a full-time job (but he didn't know that until Tuesday).