My Disney Experience - reservation problem?

[Jacindyyy]

I have logged onto the My Disney Experience site tonight and it has my hotel reservation booked in as normal. However in my cart is a "Vacation Offer" for the exact same nights of my stay at the exact same hotel. It opened up as soon as I logged in and now is just sitting in the cart still.
I'm confused because if I click it, it tells me I need to pay (which I already have done entirely).
I don't understand why Disney would automatically put this in my cart or if it is a problem with my existing reservation.

 

[jimilla]

Something similar happened to me. I think the cart section of the site is separated from the MDE section.

I just went into the cart, clicked the little x to delete it. The cart shows as empty, and my reservation is listed under the MDE section showing as paid in full.

Hope this helps,

Jim

 

[StitchBuddy]

Call tech support! They are awesome, I was on the phone with them for 3 hours on Monday. They were able to fix several problems with MDE and my reservation.

 

[Jacindyyy]

Call tech support! They are awesome, I was on the phone with them for 3 hours on Monday. They were able to fix several problems with MDE and my reservation.

I'm going to just try removing it from the cart if it's still there after I finish work tonight.
Don't really want to call where I don't have to because I'm in Australia, that's one expensive phone call. Haha