My Disney Experience App . . . Characters Sleeping??

[2prince'smom]

Does anyone else always get the message "The characters are now sleeping!"?

No matter when I access the app that is the message I get and we leave for the parks in a few days so I'm hoping to get it figured out.

 

[Karin1984]

It's after opening hours. The character times are only available during opening hours. The rest of the time they are asleep.

 

[disney world dreamer]

i have never gotten that.
have you tried signing out, closing the app completely, and then signing back in?

 

[2prince'smom]

It's after opening hours. The character times are only available during opening hours. The rest of the time they are asleep.

I know . . . that's why I said "always" . . . it doesn't seem to matter when I check it.

 

[2prince'smom]

i have never gotten that.
have you tried signing out, closing the app completely, and then signing back in?

No, I'll try that.

 

[Lesverts]

I think it is so cute when it says, 'shh... characters sleeping'.

 

[TJDisneymama]

Do u have to be in WDW for it to work? Because ive tried too when I was helping someone who was there and I always got that message.

 

[rwdavis2]

Do u have to be in WDW for it to work? Because ive tried too when I was helping someone who was there and I always got that message.

MDE works for me here in Maryland.

 

[noahdove]

I can't get my Disney experience app to work either. I get nothing I am
so frustrated...I realize that I have 96 days but, I want my dining and resort to
be linked now before I get there..

 

[postalone]

My app isnt working either. (Im in NY). When I log in, it doesnt show any of my friends and family, dining, tickets... NOTHING! and when I try to link my dining with confirmation # I get an error. I uninstalled and reinstalled and still the same thing is happening. I leave Sunday for WDW. I hope it works when I get there!

 

[noahdove]

My app isnt working either. (Im in NY). When I log in, it doesnt show any of my friends and family, dining, tickets... NOTHING! and when I try to link my dining with confirmation # I get an error. I uninstalled and reinstalled and still the same thing is happening. I leave Sunday for WDW. I hope it works when I get there!

I'm in NY as well. Please post when you get back if you were able to use the app. When I try to pull up my
dining reservations, they want me to make more... Here's hoping you are able to access it sooner than later...

 

[MomForFrozenAddicts]

I'm in NY as well. Please post when you get back if you were able to use the app. When I try to pull up my
dining reservations, they want me to make more... Here's hoping you are able to access it sooner than later...

I'm in NY as well. I only have problem with getting the actual wait times. I have to wait a few moments before the home screen is refreshed for all resort/dining reservations to show at the home screen. (If my internet connection is bad, it could be very long) I can also access those using the upper corner tab, scroll down to My Account to My Reservations. The "+" icon at the home screen is for adding new things to the account such as FP+, new tickets, new dining ADR and new plan.

 

[kennythepirate]

And that's why I tell people not to use MDE for planning

 

[disney world dreamer]

i'm in NY and my app works just fine.
however i do use the computer or the full website on my tablet in order to actually plan everything and then i just use the app for while i'm there.
i booked my package and my ADR's on the full website and they automatically linked and they show up just fine on the app.

 

[betsywdw]

I had trouble with the App not working and finally called Tech support and I somehow had several e-mail addresses linked to my account. Once they merged them, I was able to use the app to see everything I had booked on my pc.

 

[2prince'smom]

I can see everything BUT the characters. I've tried logging on and logging off but they are still "sleeping."

I used to be able to see them so it's really bugging me. We leave in just a few days and I want it to work.

 

[2prince'smom]

https://www.reddit.com/r/WaltDisneyWorld/comments/4erpa8/the_characters_are_now_sleeping_on_mde_app/

Well . . . there ya go.

 

[lynnirene]

I was having the same issue as OP. Everything worked fine except the sleeping characters.
I deleted the app and then reinstalled and it seems to be working now. Hope that works for you!