It is not the guest's responsibility to let a company know about its problems. Any company that teaches their employees this has serious problems.
Its a company's responsibility to find out what their customers think, and that doesn't mean loaded survey questions that are designed to prove a point or make somebody look good.
Have I had that bad of an experience? No. If I were consistently having experiences like the writer did, I would do what the vast majority of people would do. I'd just stop going.
But yeah, personally, I've noticed some differences, though my baseline is
Disneyland.
Searcher, certainly I respect your experience within Disney, and respect your opinion that there are no morale issues relative to years past.
However, there are many others, even some who are largely supportive of current management, who admit that things have slipped in at least some ways.
This is not to say working for Disney has become akin to a stint as an indentured laborer for everybody involved. Just like a trip to WDW or DL is not like a trip to a Turkish prison.
Its just that its not what it used to be, and more imporatantly, its not what it SHOULD be. The fact that senior management does not value the job done on the front lines as highly as it once did is pretty well known. That attitude cannot help but work its way down the ranks, and its most likely the main cause of the slippage in morale.
