Moonlight Magic Reservation Much Improved!

Discussion in 'DVC-Mousecellaneous' started by drbrjb01, Jan 9, 2019.

  1. Orsino

    Orsino Mouseketeer

    Joined:
    Nov 15, 2006
    Messages:
    425
    Yeah, those are all guesses and estimates to get an idea on the number of slots available. Lots of room for error, but it gives an idea.

    I think I read that they lowered the default max number of people per membership and that they are restricting registration to one of the two days offered (that they didn't restrict for the same event in the past is surprising, though not shocking). That might be helping quite a bit for the registration rate too. I think it is great that they are offering enough capacity for those with reservations to sign up without getting shut out.

    We will see how busy it is on the 5th. Wow, my vacation is coming up soon!
     
  2. erionm

    erionm DIS Veteran

    Joined:
    Dec 6, 2008
    Messages:
    19,639
    They lowered it from 6 to 4, but if you are staying on property you can still register for the number of people listed on the room reservation.

    That restriction was also in place last year.
     
    n2mm likes this.
  3. Avatar

    DIS Sponsor Disney Vacation Club Resales www.dvcstore.com


  4. n2mm

    n2mm aka WALTSGIRL

    Joined:
    Oct 9, 2000
    Messages:
    20,401
    I read on FB and some people kept refreshing. It said not to refresh. It probably put them in the end of the cue each time, but they kept complaining. Then there was the member who was logged in on NINE devices to have a better chance. That didn’t help the line. Ugh.
     
    Last edited: Jan 9, 2019
    m3owbox and drbrjb01 like this.
  5. Orsino

    Orsino Mouseketeer

    Joined:
    Nov 15, 2006
    Messages:
    425
    And people got shut out last year? That surprises me. I wonder why this year worked out so much better.
     
  6. gtrist4life

    gtrist4life Choose wisely

    Joined:
    Mar 4, 2003
    Messages:
    762
    This was my first time trying to get a Moonlight reservation. It was frustrating due to the IT issues, but after about 80 minutes from the time I first got on the website, I finally got registered with confirmation. We have 6 in our group, all staying on site with our Membership points. Again the wait and issues were a pain, but once that was fixed and the queue opened up, it went pretty smooth. All set for Feb 12. I'll look forward to people's feedback on how the Feb 5 event goes. Good luck to all and enjoy!!
     
  7. dina444444

    dina444444 DIS Veteran

    Joined:
    Jul 8, 2013
    Messages:
    3,174
    This year is the first time they've done the whole virtual queue system for registration for these events. Last year everyone went to the actual registration page to start which overloaded the server.
     
  8. erionm

    erionm DIS Veteran

    Joined:
    Dec 6, 2008
    Messages:
    19,639
    IIRC, last year registration for the MK event made it to off-site registrations before filling up.
     
  9. CraigInPA

    CraigInPA Since June 1974

    Joined:
    Jun 11, 2012
    Messages:
    1,278
    Disney states that an "average" day is 56k visitors to the MK.
     
  10. Orsino

    Orsino Mouseketeer

    Joined:
    Nov 15, 2006
    Messages:
    425
    Oh. That's good to know. I think I will register in the afternoon of the first day next time then.
     
  11. Vohdre

    Vohdre Mouseketeer

    Joined:
    Mar 3, 2008
    Messages:
    147
    I didn't have any issues this morning. Jumped on the page at 7:58 Central. At 8:00 sharp I was put into the queue at 1182. Took maybe 20 minutes, it asked for Member ID. Then a few pages of agreeing to terms and number of people and I was registered for 2/5.

    Hope everyone else got what they needed.
     
  12. bjakmom

    bjakmom DIS Veteran

    Joined:
    Aug 21, 2000
    Messages:
    5,040
    Overall, I think this new system was awesome - new, so a few glitches, but hopefully they do it better next time. And that's after it took me 2 hours between the internet and phone to register!lol
    Signed on through the email at 8:55 and was 856 in line - got to the registration form at about 9:10 - but it didn't recognize my non DVC reservation and directed me to call MS. Took 10 mins to get through on MS and CM took about 5 mins to confirm problem and pass me through to a "queue set up specifically for this problem" - waited on hold for 40 mins for a "supervisor" and was disconnected. Called MS back - 20 min wait and again, after 10 mins of CM assessing what to do put back in queue (with many apologies) for a "supervisor" - at 11 am got picked up and CM fixed it all and apologized for the problems they were having.
    FYI - she advised in the future that members using registration call MS in the days before a registration and double check that resort reservations are linked!
    Once this is all done - I think this is going to work well - I was surprised it went so quickly! And if I had known it wasn't going to sell out, I could have called this morning and been done in 5 minutes lol - but we only have 2 days this last minute trip to see FL family and didn't even realize this was going on until I received the email - so a free evening in MK is a fun bonus for us!
    I DID wonder WHY ON EARTH there was not one single studio or one bedroom available for the first week of February! LOL
     
    n2mm likes this.

Share This Page