Just got back from a trip about a week and a half ago. We didn't stay at a Monorail Resort but I had awful luck with using this monorail. We had a 10 day trip so we had more leisure time. We would spend the early half of the day at one of the parks, take a break and then go back to another park. During some of the breaks we wanted to go to the resorts around MK and do the "Monorail Crawl". We ended up deciding not to do it all in one go so we were going to do one resort a day. The first stop was the Contemporary. We got the monorail right away and made it to the Contemporary in less than 5 minutes. After we were done grabbing a few drinks we went to go to our reservations at EPCOT. We gave ourselves an hour and missed our reservations by a half hour. The monorail was broken down. We kept trying to ask the cast members if we should take a bus, should we walk, is there a boat we can take? For some reason it seemed like they were ignoring everyone. Many people were complaining not only about the broken down monorail but at how the workers were responding. Maybe its because I'm a New Yorker but on the subway if there's an issue with the train there are several announcements where they announce alternatives. We had never been to any of the Monorail Resorts so we didn't know what other options there were aside from the Monorail. We stupidly waited until it worked again and it took its sweet time going to the TTC. We of course missed our dinner reservation and my card was charged 10 dollars per person. I tried calling the restaurant at Tokyo Dining but of course you cant reach the restaurant directly just the Disney Dining Phone Line.
The next time we tried going to one of the resorts we tried going to the Polynesian. Having had sh-tty luck the first time we did some research and found that you cold take a boat. So we hopped on that but right at the GF they stopped service because it looked like it was going to rain. It didn't start raining until about an hour after but I couldn't really fault them in this since the sky was really grey and windy. We debated whether or not we should just walk to the Polynesian but we weren't sure the way and since it also looked like it was about to pour at any minute we didn't want to risk getting caught in a storm. We had enough time so we took a gamble that the monorail would work this time and the other day was just a fluke. NOPE. lol. It took forever to come and it was insanely crowded. It then stood in the station at MK for about 15 and the AC didn't even seem to be on. When it was approaching the Contemporary it would stop for 5 minutes at a time a few times. By the time we got to the Contemporary we realized we still had a few stops and we didn't feel like getting stuck a second longer in a crowded monorail with no AC. Also we had reservations at Be Our Guest and didn't want to risk the Monorail getting stuck again. So we went back to the Contemporary for a drink. We took the walkway this time coming back
Sorry if this seems negative. This was just my experience with it. We had no issues at all with the Express Monorail. I would say don't let my post hinder you from using the resort line, just try to research some alternatives routes if you can. If you find that you are waiting any more than 10 minutes I would just try to go for the different route. Hope this helps!
