Hello, it's Raineforst... Arfy's older sister who is now also banned for a month due to this situation. Not too pleased about it of course, though I don't play vmk as much as I used to (World of Warcraft is just too addicting these days, lol), however I wish vmk would look at things more in context before they so casually apply bans to people. I see so many users that are obviously swearing/scamming/being inappropriately explicit, etc... and it upsets me to think the chances of them getting banned are probably equal to the chances that innocent and/or good-hearted players get banned for a misunderstanding, things taken out of context, being in a room where someone else did something wrong, and various other reasons. I was really looking forward to seeing all of the holiday stuff this year and playing on Christmas morning. So in any case, I sent a letter to vmk using the "contact us" feature, which as we know may not even be read before the ban is up, but you've just got to try and wish that the customer service that Disney is known for would show up in other parts of the company. Well, below is what I sent where it asks why you think the ban is unfair in an attempt for some sort of understanding... I can only hope for at least some sort of reply.
"Firstly, it was my sister who was banned and so now I (vmk name Raineforst) also cannot use vmk until Dec 30th. I obviously wasn't giving out any information on my character because I wasn't even on vmk. I find this to be quite unfair indeed. And now as to why she was banned. My sister (Arfy) and her friend were banned today "for giving out personal information". She said that she was randomly saying numbers, not giving out info. They were random, and looked at in context would not lead to the disclosure of anything personal or meaningful. Not an age, address, phone number or otherwise. Yesterday she was given a 2 hour ban for saying why she reported someone. A girl yelled "as hill" at her before leaving a room and my sister went to report her for obviously trying to swear. She had told someone what just happened and then got banned herself. In any case, she's a good kid. She doesn't give out personal info and she tries to help others and make vmk a better place. Perhaps saying why she reported that girl was a mistake on her part, and as it was a 2 hour ban it isn't so bad... though she was only trying to help and I can only dearly hope that you had banned the girl who said it and not just my sister. She is extremely upset over this month long ban, she doesn't so anything wrong on purpose. This ban lasts through both Christmas and her birthday, and as vmk is her favorite game, she is very crushed. I think that a warning or a message from a staff member would have been more appropriate for the situation so she could have explained herself. I fully support the banning of those who call people swear words and use sexually explicit dictionary dances and all that sort of thing, but this is not the case and if anything, I think the length of this ban is a little extreme considering no personal information was actually given out. And obviously I'm not too happy about receiving a ban myself over the issue. I hope something can be done about this, as it just doesn't feel fair and puts quite a damper on the holiday season."
*sigh*