Modifing Reservation online?

erikawolf2004

DIS Veteran
Joined
Apr 13, 2009
Messages
1,082
Do I have to call Member Services to modify our reservation or can I do it online? They are closed today and tomorrow and I want to take off a day and add a day.

Thanks, Erika
 
You can online cancel and rebook whole reservations online.
If you what to keep part of what you have already and add/subtract other days, then yes. Except, if you book additional days as a separate reservation, then e-mail MS, to combine them, that you can do online.
 
Do not attempt to modify your reservation online since the only way to do that is cancel existing reservation and rebook a whole new one and you can end up with no reservation if you try that because your new booking is subject to availability when you try to do it.

To do what you want to do, you have two options. If you need it done quickly, call MS when it is open and have them drop a day and add a day (if it is available) and you do not lose the rest of your reservation during that process. Alternatively, you can go to the website and after you have signed on, click on Help & Contact in the upper right corner, then on the next page click on the envelope that is under "Contact Us." Then send an email to MS making your specific request. Make sure you include your reservation number, the days you have now and be prercise in describing exactly what you want done telling them which night to drop and which to add. Note, when you send the email you will get a form response acknowledging receipt and telling you that they will get back to you within five days. Until recently that was two days and these days it is often six or seven, but they will send you an email telling you that the changes have been made and then you can go online and verify.
 
You were helpful in my points being fixed with a quick cancel while holding the reservation elsewhere! Yay!
 












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