Modification Bug

[kes601]

So.....

We decided to add a 2 night trip in a couple of weeks. We had a reservation at BLT at the end of July that we didn't want to give up unless we could get a couple of nights in a DVC room so we were modifying the trip that was 5+ months out.

Well, OKW popped up so we modified the BLT to OKW and the 118 point difference ended up in holding. This should not have happened. Currently on with MS trying to get the points out of holding.

Just warning others.....

 

[Sandisw]

Thank you!!!

 

[kes601]

There is also another modification bug I've discovered (I suspect this is all related to the newer looking interface).....

If you've added a reservation to the MDE and you modify on DVC then the lead guest is unlinked in MDE.

Also, on new reservations and modifications if you have a space in the city name it says you have an illegal character.....you have to do it as one word and then it auto corrects it when you book.

Don't they test before rolling out?

 

[Flash_Sloth]

I'm wondering if they're trying to fix the washing-holding-points bug/feature. From what I've read, if you have points in holding, and modify an existing reservation in the 31-60 day window, it will pick up your holding points even if your reservation was made more than 60 days ago. I've never tried it myself.

But that is a huge bug if you modify a reservation and free up points 5+ months out, and those freed up points go into holding.

It is a shame that MS has to clean up the mess left behind by these developers who don't adequately test their code. It'll never happen, but it would be fitting if the MS CM cleaning up the mess got a slice of the paycheck of the developer who released this bug.

 

[Cyberc1978]

So.....

We decided to add a 2 night trip in a couple of weeks. We had a reservation at BLT at the end of July that we didn't want to give up unless we could get a couple of nights in a DVC room so we were modifying the trip that was 5+ months out.

Well, OKW popped up so we modified the BLT to OKW and the 118 point difference ended up in holding. This should not have happened. Currently on with MS trying to get the points out of holding.

Just warning others.....

did MS fix it for you and any sort of explanation why they went into holding?

 

[kes601]

did MS fix it for you and any sort of explanation why they went into holding?

They did fix it. They had no explanation other than "it shouldn't have happened".

 

[kes601]

So another data point....

In the end we decided we didn't want the March nights and would just pay cash again (we added 2 nights so didn't have the points for March + summer).

At any rate, we modified the stay that was at that point 10 days away to a stay in July again and it didn't count any of the points as holding. The system is so buggy right now it is somewhat ridiculous. This time it was in our favor.....

 

[LAX]

So another data point....

In the end we decided we didn't want the March nights and would just pay cash again (we added 2 nights so didn't have the points for March + summer).

At any rate, we modified the stay that was at that point 10 days away to a stay in July again and it didn't count any of the points as holding. The system is so buggy right now it is somewhat ridiculous. This time it was in our favor.....

Did you ask DVC to "fix" it this time?

LAX

 

[Fangorn]

Don't they test before rolling out?

Remember, Disney IT is outsourced to overseas companies. Those contracts spell out specific payments for specific work on specific timelines, not time and materials. Actual testing costs extra. Disney doesn't pay for extras.

Steve

 

[Cyberc1978]

Remember, Disney IT is outsourced to overseas companies. Those contracts spell out specific payments for specific work on specific timelines, not time and materials. Actual testing costs extra. Disney doesn't pay for extras.

Steve

I’m sure you are right in the sense that Disney buys xyz product but I’m sure that in buying that product testing is included.

The issue however might be that Disney won’t pay for an actual test environment - that means the supplier need to test the product in their own test environment which might only be a simulation version of the real deal.

 

[Fangorn]

I’m sure you are right in the sense that Disney buys xyz product but I’m sure that in buying that product testing is included.

The issue however might be that Disney won’t pay for an actual test environment - that means the supplier need to test the product in their own test environment which might only be a simulation version of the real deal.

Oh, I'm sure there is some testing. I'm not saying that no testing happens. And you're right; testing environments are always problematic. But I do know (I've been on both sides of this) that these type of 'contract services' contracts typically specify X hours of testing, where X is based on the designated severity of the change/modification. Thorough, end to end testing is unlikely to be something Disney is willing to pay for, nor are actual Disney CMs likely to do much in the way of acceptance testing. I suspect some Disney CM checks to see if the requested change works, but probably doesn't check for any unintended consequences of the change to other parts of the system. Experience has shown over the past two decades or so since Disney started outsourcing IT, that Disney is perfectly fine with mediocrity (or less) when it comes to their systems.

Steve

 

[bobbiwoz]

I tried modifying today, and it didn’t take. I guess I will need to call, but not today.