MNSSHP Oct 11 NOT so great...long...anyone else have problems?

[kaytieeldr]

http://disneyworld.disney.go.com/pa...-events/mickeys-not-so-scary-halloween-party/

Mickey's Not-So-Scary Halloween Party is a Halloween-themed special event held on select dates in Magic Kingdom theme park. Purchase of an additional event admission ticket is required to attend Mickey's Not-So-Scary Halloween Party.


In addition to many favorite Disney attractions, Mickey's Not-So-Scary Halloween Party is filled with special entertainment, including:

If there was not an expectation that most attractions would be open and functioning, then why not close all the rides and make it just about the party? Why? Because no one would pay $60 for a ticket just to walk around and grab candy.

The primary reason people go to WDW is to ride rides. Don't believe me? Look at the lines. By your standard, MK could close all the rides but the PeopleMover and it would be acceptible for the MNSSHP. THAT doesn't fly.

It's not Disney's responsibility that/when people don't comprehend simple definitions. Many and most don't indicate the same proportion. Most indicates a majority. The website doesn't indicate or imply in any way that a majority of the Magic Kingdom attractions would be open during the MNSSHPs. Many simply means some number more than a few but less than half.

Frankly, none of my favorite attractions are open during the parties. Doesn't mean I'd have valid grounds to complain to Guest Services, or to know "what they're going to do about it"; and it certainly isn't a valid reason to dispute the charge for the tickets with my credit card company.

 

[mking624]

People are paying $60 to attend a special event at a theme park in which rides are a main attraction. Again, close the rides and sell MNSSHP tickets for $60 for 5 hours and see how many people show up. I'd be curious to know, but I'm betting a fraction of the attendance.

By my logic, due to the premuim price of part attendance at WDW, premium service should be rendered. Rides go down. I've probably spent 70+ days at WDW total since 2005 and there has never been a day that a ride, if not multiple rides, was not down for routine maintence, refurbishment or malfunction - and sometime's idiot riders . But over the course of a trip that last several days, this is to be expected. The malfunctions over a 5 hour period as the OP described, IMO, is unnacceptible. And by unnacceptible, I mean it happens. Maybe it was just a unfortunate night.... maybe WDW slipping on maintenance.... maybe the OP is full of it. But if it is the former 2, it is reasonable, again IMO, for the OP expect replacement tickets to a MNSSHP or free 1-day park admission.

WDW is always been about the "magical" experience. And that can be described in many ways by many different people. But, I go to WDW with the expectation that ride uptime will be maximized, CMs will be extremely nice and helpful, Princesses will always smile and wave and Chip and Dale will give a little extra squeeze when the hug my daughter. And the vast majority of the time, I have not been disappointed. But if what I described above wasn't part of the experience as a whole, I'd drop $120 on APs to Wild Adventures for me and DD and be done with it.

Again, it does not matter what YOU view to be the main attraction. It is what Disney advertises. Disney generally says many attractions in one sentence. The rest of the description focuses on the actual purpose of the party...the main attraction of which the party exists in the first place: special and unique offerings that are not offered during regular park hours. In order to enjoy those unique experiences, you must buy the ticket. If the rides are the biggest (main) thing about the party, then Disney would focus on advertising that..."hey, spend even MORE money to ride the rides you were riding just a couple of hours ago!" But that isn't what Disney is doing. They are offering the rides, but making a point to show that the reason you are spending the money is to experience the offerings not provided during regular hours. You can expect things all you want. You can be happy or disappointed with the outcome of those expectations all you want. It does not change the fact that Disney provided exactly what they said they would. Your perception of things is not the same as actual service provided. In your example of computer problems, you presented a pleased and displeased customer. Well guess what? No matter what opinions those customers had, they still received service and still had the problem solved, which is what the helpdesk said they would do. Service provided. Perception of the service does not change that the service was actually provided.

Perhaps attendance would drop if no attractions were available at all. I don't know. It obviously hasn't been tested to guarantee that to happen, but I wouldn't doubt it. That doesn't mean, however, that it makes the attractions the main thing of the party. Because how many people do you know would buy park tickets, and then buy an additional $60 ticket if they dropped everything else the party offered and only did rides? Just taking your scenario in reverse. I am fairly certain very few people would take them up on it...because they know full well they can ride those same rides during regular park hours without having to pay even more for it, especially when they already offer extended hours for free. And when they did charge for it (E-ride Night), it was less than $20 ($15 or a bit less I think?). That means people who are attending the party are doing so for well more than just the ability to get on some rides. We must also take note that Disney does not list which rides are open on the site. So if I simply see "many rides" when looking at the site, should I throw a fit if Jungle Cruise isn't open? Because it's not during party hours...and I happen to like that ride.

If someone is concerned that a particular ride isn't open during the party, they can feel free to ask why that is the case. And don't get me wrong, I am not saying that someone should want the rides to be operational if they are open to actually ride. But to refute charges with the credit card? No. Absolutely not. The OP received the service that was advertised and paid for. She even stuck around to the party's end to continuing receiving such service (and then complained here because the service wasn't extended past the party's hours). It makes no logical sense to stay for a party's entirety and then claim you didn't receive the service. That is basically saying you didn't get to do anything they said you'd be able to do...and by the OP's admission: she did (and I won't get into the fact that her claim of POTC being down the entire time had been refuted, and others here have mentioned having no problems on the other rides). Even if there were a few hiccups, she was able to do these things. The real issue here isn't that she was trying to resolve it with Disney...people have encouraged her to write to them about her experiences. The problem is that she said she wanted to refute the credit card charges. That's absurd. Contact Disney if you feel you deserve compensation (though I personally don't believe she does). But refuting the charges is ridiculous.

 

[mking624]

As for prices, I can recall paying $28 or so for a one-day ticket back in the '80's. What does a one-day, one-park ticket cost these days...?

Yes...it's called inflation. We also pay more for gas, groceries, utilities, tuition, etc etc etc...basically we pay more for everything now than we did in the 80s. Why exactly do we think Disney would be different? I am always boggled when I see people expect Disney to do more and more and more and stay on top of their game...but then continue to expect to pay those prices from the 80s. Even if people weren't seeing those high salaries, it still would not make up the cost that it takes to run the parks.

 

[princessallegra]

I heard back from Disney today, they called me. They explained what other posters reported about the party on the 4th, and that all the tickets from that night had been converted to one day one park tickets. Dh still has his, i have no idea what i did with mine. The cm said they can look up my ticket with his when we get there. I'm very pleased with this! Very unexpected and appreciated!

 

[DisneyFanJon]

My experience all three times has been that wait times are low to non existent for rides at the party once you get past the first parade (mid to lat September and first party in October).

Read the original ost for this topic; I agree with others that if OP was not happy then they should have complained prior to the very end of the party and that IMO their points were not valid compared to what Disney advertise.

The two weeks I was there last month, the Halloween/Haunted Mansion merchandise was in and out of stock all over the place, let alone the party only stuff. It clearly tells you on your MNSSHP leaflet where the merchandise is and thats its limited. Most people would read "limited" as "dont expect it to be sitting on the shelf the moment the party ends".

With regards the CM and not letting someone effectively choose their candy - it's trick or treat, not a shop, imagine how long the lines get if EVERYONE is allowed to choose candy ? The CM was just being FAIR to everyone. If OP wants Sour Patch or whatever it was, buy it rather than wanting to have a go at someone doing their job. Plus all the stations have different mixtures of candy so how did OP know which was which as only a few are branded like Werthers, Kellogs etc

Rant over, just annoys me when people rant at Disney for non existent reasons and expect to benefit from it.

I enjoyed both parties this year, the weather was challenging on one of them but nearly everything kept going bar the horseman missing one parade.

They probably do it all the time, but one of the best memories was on the Haunted Mansion late on the 5th October party, there was only myself and about 6 others in the stretch room with the CM and after it went black and did the crashing sound the CM had sprawled "dead" on the floor in the middle of us all with no one noticing The other CM's were dressed up more than usual on the ride as well, and I appreciated that one of them outside, when I asked, took time to show me where the new ring is as I'd heard about it but couldnt see it !