mds88
Mouseketeer
- Joined
- Apr 11, 2015
- Messages
- 144
I'm sorry you had a bad experience with guest services! We had the exact opposite, the cast member we spoke with at disney springs monday following theYou would have had to have heard it. Castmember was very short with me, said they don't compensate if the parades happen. I said that the castmember we spoke with told us it wasn't happening, which is why we left the area. The problem wasn't whether or not they happened, the problem was that castmembers were giving out information that was completely false. He actually said he didn't care what the castmember told us. Exactly that. If I did that at my job, I wouldn't have a job anymore.
I probably would have waited longer, but, my 6 year old was soaked through and the line was outside. It wasn't worth her getting sick to probably get exactly the same answer I got on the phone. But, thanks for putting "too long" in quotes like that to trivialize my experience. May you experience the same magical castmember should you ever have a problem and then have someone snark at you about it online.. lol
9/1 party was very sweet and more than happy to make sure we didn't leave with a poor impression of Disney. Since we would already be home when the next party happened, we were offered a 1 day park hopper. It just so happened my husband's birthday was 9/5 so we got to spend his birthday hopping around the world. Everyone, and I mean EVERYONE, wished him a happy birthday, he got his picture on the screen on star tours, and got a free brownie in AK. Disney went above and beyond and we left feeling much better about our poor party experience.
As for the line at guest services on 9/1 after the party, I completely agree. I was NOT waiting in that. It was already almost 2 hours later than we planned on leaving and we still had almost a 2 hr ride back to our resort in St. Pete Beach (which we got in around 4 AM). Our feet were soaked and I simply was not interested in waiting in a line that stretched out the door to MAYBE get my money back. So, for anyone who wasn't there to say that you should have waited is just unfair.
ALSOOOO, if anyone else was disappointed that the poison apple cup is not available at the party, it IS available in DS at the Candy Cauldron!!! I was SO excited!!!