We took our 2 boys to get their and my hair cut at the barbershop last Oct. It was a bad experience. I understand that it was an isolated incident, but still it was a waste of a couple of good park touring hours. Here's our story...
We arrived pretty soon after the MK opened and found the line to be about 8 people long. Then we notice that there is only one barber working. There is a "supervisor" on the scene, but he isn't cutting hair. He's just handing the barber supplies and basically trying to facilitate the process. Then we find out that the barber that is working is a fill-in that normally works in the wig shop of the Costume Dept and has never worked in the barber shop at MK before. She doesn't know anything about the pixie dust or the colored-gel Mickeys. We were told that one of the regular barbers was on vacation, another called in sick and someone else was having car trouble. They had called in another fill-in, but she wouldn't be there for about an hour. The Dapper Dan's did make an appearance and the walk-around Country Bears came in twice while we were waiting, but it took 2 hours to get our haircuts. We would have come back another day, but that day was our last day at MK for the week. We tried to go earlier in the week, but they had already closed the waiting line so that they could close the shop at 5 PM.
Bottom line, if things seem abnormal in the barbershop when you get in line...check it out. You may want to wait and go another day.