Missled in Cali

[mom2dzb]

So even if mom2dzb bought, say, points at Saratoga Springs from home in WA, that doesn't necessarily mean that DVC would be able to sell you points at the BoardWalk or Beach Club. Again, I don't know if this is really a factor, but given the glaring lack of details provided in any of your posts, I thought it worth mentioning.

Hadn't thought of that! I assumed it was an SSR purchase. That wasn't a safe assumption now that I think about it.

 

[Lisacope]

We took the SSR tour and decided we wanted to buy at BWV. We called our guide who dutifully took all of our info and put us on the waiting list for BWV. A day or two later he called back and said that he couldn't sell to us in WA. We then purchased a resale contract through TSS who we were very happy with. I think if we had purchased SSR while we were at WDW they would have been able to sell it to us.

 

[TCPluto]

Why are the DVC Dis boards moderators ALWAYS defending what someone does is the real question. Bottom line is someone did not do what they were supposed to.

A little harsh, don't you think?

Maybe it is simply a matter of communication. The buyer may have received a very different message than was sent by the guide. It's certainly possible....

If the OP is that upset, he should decline the putchase, no harm no foul.

 

[PinkTink63]

I'm not sure, but I believe Washington and Oregon are two of the states where DVC is not registered. If that's true, the guide was 100% right in what he told you.

If you buy in DL, or your friend buys at WDW, that's a very different animal than you trying to buy in Washington. In your friend's case, the sale took place in Florida...no matter where DVC mailed the documents. Timeshare sales are regulated by the individual states, and if a company is not registered in your state, they can't sell in your state.

As Chuck said, you can buy resale anywhere, but DVC can only sell direct in states where they are licensed to sell.

I don't know about Washington, but you can buy in Oregon! I bought last year after renting from a member. I just called DVC and they sent me the paperwork. It was very easy. I would just call DVC and ask.

 

[calypso*a*go-go]

Another Washingtonian checking in! It was just earlier this year that DVC became registered to sell in WA. However, it only applies to SSR. I know because my guide called me with the news. We have heard more that one example on these boards about the guides in CA being a bit more "hard core" than the ones in FL. Don't know if there's more competition, or if it's because the sales in FL are just easier due to the majority of the DVC resorts being there. What ever the case, no one should sign on the dotted line if they are uncomfortable with doing so. That applies to any large ticket items...not just DVC.

 

[LisaS]

To the OP: I think you might want to take advantage of your 10-day cancellation window and get out of this deal. Then, take your time and do a LOT of research here on the DIS/DVC boards to learn everything you can about DVC before purchasing. If you are this upset now, I can't imagine how upset you're going to be as a member when you discover you cannot always get any resort you want at the 7-month window, that when you request a villa in a certain area of the resort you probably won't get it, and that you might at times end up in a HA room with a roll-in shower instead of a bathtub or, (and I would personally find this VERY upsetting myself) find yourself in a smoking room when you specifically requested non-smoking (and yes, this has been reported numerous times here on these boards).

I read hundreds of posts here before buying in to DVC and I'm so glad I did. You can get a great DVC education here on the DVC boards. As a result, I was well prepared when I spoke with my guide for the first time. In fact, it made me feel more comfortable about working with her when the information she provided was in line with what I had already learned here.

Good luck!

 

[pb4ugo]

i wonder if the op heard what the guide said - or if the guide said what the op heard!

i think i'd like the op to exercise their option to rescind their purchase!

 

[castleri]

I felt so misled last week. Our friends are members and they made it sound like it was a great deal, which I agree it was. I was told by my sales guide, David that I could only buy in California in the sales center. He told me that where I lived they could not mail documents. Does anyone know if they can send documents into Washington? I asked our friends (which also live in Washington) and they said they were mailed thier paperwork when they joined in Orlando. Anyone have any ideas? I think this guy might have just told us that so we could but there in California. If this is the case I think I should ask for a new guide, someone who is forthright......

Any ideas?

If you are uncomfortable with your guide by all means ask for a change. I don't know how much you expect to interact with him in the future but I know that the only times I have spoken with my guide who is absolutely the best at answering questions and helping with decisions about what is best in a given situation are when I purchased my 2nd and 3rd contracts. Guides are sales people - in most casses they have no further contact after the sale is made. I know some people have asked them for special help in getting reservations etc. but that is not their purpose and only happens in extrodinary circumstances I think. That said my guide helped us decide which resort to purchase (OKW or BWV ) as was honest about the pros and cons of each. Based on our answers to some questions she advised OKW and she was absolutely correct.
I would agree with another poster that you really need to do your research as you may find there are things about DVC you just can't deal with like not being able to guarantee room location etc. It may just not be the right thing for you and your family and you need to really study your options.

 

[mikey13v]

We purchase in June '05, and Washington was a State that SSR could be sold at. Our contract was FedEx'ed directly to us, and we FedEx'ed it back to Disney.
We also purchased BWV at the same time. We had them FedEx our contract to DFIL in Montana, and he sent it to us. We then FedEx'ed is straight to Disney. BWV was not a resort that could be sold in Washington State.

I can understand the OP being bothered by the way he/she was handled by the guide, even if the OP misunderstood the guide. I can't say that I'd expect a salesman to be the most honest and upstanding individual, but I don't have to like it if they lead me to believe something other than the truth.

I can also understand why people on this and other boards use Psudo-names to protect their more common identity. People develop reputations, and the OP might not normally be the "venting" type. Many people hide behind their DISboard Identity, and some DISers still need to hide behind a "double secret identity". To each his own, I say.

 

[mamatojon]

When we initally bought in early 2005 WA was not a registered state. Then later on in the year it was, and we added on via FEDEX. My guide (Roland Lammers) explained to me that it was not as simple as "DVC can sell in these states" it can vary from phase to phase and resort to resort. So for that particular phase of SSR they were able to sell to WA state. This summer as late as August they were also able to, my MIL/FIL purchased via FEDEX too. I wonder if the CA office has to register with individual states too? Would that complicate things at all? I know my guide both times put me on hold to double check WA state status, he said it can really change depending on what unit/phase/use year is being sold.

 

[BeccaG]

When we initally bought in early 2005 WA was not a registered state. Then later on in the year it was, and we added on via FEDEX. My guide (Roland Lammers) explained to me that it was not as simple as "DVC can sell in these states" it can vary from phase to phase and resort to resort. So for that particular phase of SSR they were able to sell to WA state. This summer as late as August they were also able to, my MIL/FIL purchased via FEDEX too. I wonder if the CA office has to register with individual states too? Would that complicate things at all? I know my guide both times put me on hold to double check WA state status, he said it can really change depending on what unit/phase/use year is being sold.

Wow that makes it even more complicated! If it varries even within a resort depending on the phase it would mean that, theoretically, the phase being sold today could send papers to WA and the phase being sold tomorrow maybe not! So I am guessing either the OPs guide was confused or maybe the phase or resort they were buying really could not be "sold" per say, in Washington. Thank goodness all I have to worry about is banking and borrowing as an owner!!

By the way, we purchased in California, and we were told by our guide that if we lived out of state, we would have to pruchase before the end of our vacation to get the incentive. We were given more time, "because we were CA residents" and we were at the park just for the day. However, it seems that if you ask nicely for more time to think about it, you can sometimes get the perk period extended. Our guide in CA was very nice and actually preassured us less than when we previously took the tour in FL!

 

[dvc_john]

The 'phase' thing makes a lot of sense. The resort was originally to be a 12 building resort, and that's how it was probably registered in WA. They just recently (within the last few months) started selling the last 6 building phase, and probably had to register all over again.

FWIW, if the numeric portion of the unit number on your documents is 90 or higher, you're in the last 6 building phase. If it's 89 or less, it's in one of the first 12 buildings.

 

[Jeremy&Susan]

I did purchase at Disneyland....and if your received your documents by mail then I definetly was lied too (missled). I wonder what else I might have been missled about.

Hey Betrayed, I'm on your side.

No, not becuase you have a clue, ....
Mainly due to the fact that this board need some excitement and action. To that end you seem to be a great poster child. Keep posting nonsense, and we will keep reading.



Rink, no comments from you on this. I'm disappointed.

 

[manning]

That dreaded word strikes again.......***-u-me.

 

[tjkraz]

So, a week has passed. Whatever happened here, "betrayed"????

 

[dswarren]

David is my guide and he doesn't always have all the right answers when I first ask. But he does a pretty good job getting the right answers. It sounds to me that he indicated that Washington was one of the states that he couldn't send paperwork to based on old information. I haven't been dealing with David very long, but he seems to be a very honest and up front person. IMHO.

 

[debbiepump]

I live in Washington State.
When I bought, could not deal with DVC directly unless I was in Florida. Gave them my daughter's address in AZ and info mailed to her. BUT I discovered resales and went that route-no problem! Saved some $$ and got my DVC.