Missing Wait Times MDE List

larsonb74

Disney Padawan
Joined
Apr 21, 2017
Messages
260
I have noticed over last few days the posted wait times are not showing on MDE parks list for attractions/rides. Anyone else seeing this?
 
No times showing on list, only on map.
 

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Just looked. I don’t see it when I first open the app (used to see them) but, if I select parks using the filter they’re there again.
 
Just looked, I can see on map and list.
 

Map only for me, no list. Maybe I'll Uninstall and reload.
 

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Well, tried uninstall and reinstall of the app still not showing times on the list only map. Android vs. Apple issue? I'm on Android.
 
I asked in the chat feature. Not a great answer. "It's available on your tip" for your day.
 

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Latest instruction from chat.
 

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Canned response from Disney
 

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I have Android Pixel 6 pro, husband has Android Pixel 6. missing wait times on both. Noticed if you toggle to attractions and back to wait times, they will show for a second then disappear again. This has been driving me crazy and I'm not even going until January but it is putting a damper on my obsessing over Disney and checking wait times like a lunatic. Guessing it may be an Android issue? I would be going insane if I was at the parks and it wasn't working
 
I have Android Pixel 6 pro, husband has Android Pixel 6. missing wait times on both. Noticed if you toggle to attractions and back to wait times, they will show for a second then disappear again. This has been driving me crazy and I'm not even going until January but it is putting a damper on my obsessing over Disney and checking wait times like a lunatic. Guessing it may be an Android issue? I would be going insane if I was at the parks and it wasn't working
i have a pixel 6 pro and it's showing up just fine for me? how weird!
 
I got the same response from the MDE Chat feature. I have iPhone. Have deleted app, cleared cache, reinstalled, updated phone....over 20 times for each. NOTHING is working. I can't see characters, entertainment, or wait times, from the list. I was told to check Tip Board, but nothing there either. I am VERY concerned as we leave tomorrow for WDW. Someone mentioned turning off VPN on my phone, but I don't have VPN configured. ANYONE have ideas?? HELP! Thanks!
Latest instruction from chat.
 
Not a great solution but is there anyone else traveling with you that either has their own MDE or you trust to log into yours? I had wife check yesterday on her iPhone but my MDE and she could see everything fine. I just can't for whatever reason on my phone android.
 
I submitted a ticket and was told they are aware of the issue and are working on it and to try uninstalling and reinstalling the app and making sure your phone and app are updated. I have done both and uninstalled and reinstalled a bunch with no resolve. I cannot get it to work on our phones at all (Android) but works perfectly fine on our iPad. My tip board does show wait times but the Show List feature is so much nicer because it typical orders them from shortest to longest waits and is easier to navigate. Good luck and enjoy you trip! Hopefully the glitch doesn't ruin it for you! Check guest services when you go. Maybe they can use some pixie dust to help!✨
 
Have deleted app, cleared cache, reinstalled, updated phone....over 20 times for each. NOTHING is working.

I think that is the typical IT customer service reply anytime you ask about an issue. They HOPE by doing those things the problem will magically resolve itself. Those are things you can try on your own without wasting an hour on the phone with the 'try this/try that' approach. They are basically telling you they don't know what the problem is or how to resolve it.
 
Not a great solution but is there anyone else traveling with you that either has their own MDE or you trust to log into yours? I had wife check yesterday on her iPhone but my MDE and she could see everything fine. I just can't for whatever reason on my phone android.
Thanks. My niece is. We are going to try her phone when we get together. That was the only other solution I could come up with, too! THANKS!
 
I submitted a ticket and was told they are aware of the issue and are working on it and to try uninstalling and reinstalling the app and making sure your phone and app are updated. I have done both and uninstalled and reinstalled a bunch with no resolve. I cannot get it to work on our phones at all (Android) but works perfectly fine on our iPad. My tip board does show wait times but the Show List feature is so much nicer because it typical orders them from shortest to longest waits and is easier to navigate. Good luck and enjoy you trip! Hopefully the glitch doesn't ruin it for you! Check guest services when you go. Maybe they can use some pixie dust to help!✨
I submitted one, too. Haven't heard back. I am definitely checking with guest services the day we arrive as we don't have a park day scheduled. Thanks so much!
 
Latest update. Disney still working on it.....
 

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