Mismatched APs in MDE?

[OhioWDWDuo]

Hi everyone! This question is for the ticket experts. I just renewed APs online for Dh and I. In the purchase process, I noticed that our MDE "characters" were switched. For instance, I am usually Snow White in MDE and DH is Mickey... They were switched. I thought it wasn't a big deal and made the purchase. It wouldn't allow me to correct it anyway.

Now on MDE, the APs show with links to "Reassign Ticket". When I click on it, it shows who the ticket is currently assigned to and asks me to match it. However, only the spouse is available as a choice ( so I cannot match my current ticket to me, only to DH and vice versa). Does the system recognize that the tickets were switched and should I make the changes in the Reassign Ticket link? I don't want to make a mess of our tickets.

Sorry if this was already answered; I searched and couldn't find it. Thank you in advance!!!

 

[OhioWDWDuo]

Anyone?

 

[Robo]

(The only thing that MIGHT matter is the finger-scan info.)
If it matters to you...

Call WDW Ticketing Guest Relations at
(407) 566-4985 (option 5)

-or-

Call the WDW I.T. Dept. at
(407) 939-7765 (option #2) or
(407) 939-3471 or
(407) 939-7849 or
(407) 939-4357


If you are in the UK, call-
0800 16 90 749

 

[lilclerk]

I'd call to double check too, but it sounds like it's correct. It says the tickets are currently assigned to the correct people, right?

 

[sls404]

This may be a stupid question, but does it matter if the tickets were switched if they expire on the same dates?

 

[Robo]

This may be a stupid question, but does it matter if the tickets were switched if they expire on the same dates?

The only thing that MIGHT matter is the finger-scan info connected to the renewal tickets.

 

[sls404]

The only thing that MIGHT matter is the finger-scan info connected to the renewal tickets.

Ahh, right! So the finger scan from the previous AP might have transferred to the renewal AP?

What's interesting is it's allowing her to reassign the ticket to her DH. I don't have that option with my current AP, but it has already been used after I renewed it.

 

[OhioWDWDuo]

Thanks for the replies and info! @Robo - thank you for the contact numbers! I'm going to call in the morning. Better safe than sorry and you have a great point about the finger scan.

 

[loves to dive]

I just renewed mine over the weekend and also have the reassign under the renewal one. Since there is no one else on mine I'm going to assume it's o.k. my old one hasn't expired yet but will be when I take my trip. I'd check again after the old one expires.