Message from David's on Cancellations

[davper]

We understand the severe impact that the COVID-19 virus is having.

From the front page at David's website https://dvcrequest.com/

Here is what we hope to accomplish over the next few days (maybe weeks).

If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.

If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."

Our commitment to you is as follows;

We will be in contact with each and every owner
&
We will be in contact with each and every guest

Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.

Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold.

 

[RaySharpton]

David is a very honest and a very good person.

We understand the severe impact that the COVID-19 virus is having.

From the front page at David's website https://dvcrequest.com/

Here is what we hope to accomplish over the next few days (maybe weeks).

If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.

If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."

Our commitment to you is as follows;

We will be in contact with each and every owner
&
We will be in contact with each and every guest

Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.

Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold.

 

[Cyberc1978]

Additionally Davids have this text under the (Covid-19) link on the frontpage. I part highlighted is done by me.

David’s Vacation Club Rentals would like to assure you that in times of uncertainty surrounding travel, your safety and well being remain an important part of our thoughts.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests and owners.

The Disney Vacation Club has been working with owners on a one to one instance regarding reservations, however, current wait times on the telephone to speak with a cast member can exceed 4 hours.

Although our NO CANCELLATION contract is clear in every detail, we are willing to work with each and every guest who wishes not to travel. We promise to listen to your concerns and work with each contract to attempt to make changes that are acceptable to the both parties involved, the guest and the owner. While we can not guarantee a change to the agreement, this might involve a date change or the re-rental of the points to another guest therefore providing you with compensation. The success rate will be highly dependent on the owner’s willingness to change the agreement and the status of the points they have used to create the reservation contracted. We ask that you be patient as it may take owners several days to reach a Disney Vacation Club Cast Member.

Although our phone lines have become extremely busy and our in box full, know that you will be attended to in due time. Do not hesitate to reach out to us as we work through this unexpected situation. You can reach us via email at team@dvcrequest.com. Please understand that the normal response time you are used to may be lengthened greatly.

Thank you for your support and your loyalty. We will keep you updated through this dynamic situation as events change.

 

[LoveMickey]

Agree with RaySharpton, David's is a honest company and will stand by their words. We love them.

 

[Lewisc]

Agree with RaySharpton, David's is a honest company and will stand by their words. We love them.

I don't know about David's, but I suspect many of the brokers don't have the cash to do the right thing and will go out of business.

 

[foreUT]

I don't know about David's, but I suspect many of the brokers don't have the cash to do the right thing and will go out of business.

CC companies immediately remove disputed funds during chargebacks. Unless those funds are separate from an operating account, I believe you are right. And, even if they are separate, future receipts are in jeopardy. Very bad situation.

 

[wishicouldgomoreofte]

David is a very honest and a very good person.

I agree. David is an honest and very good person.

 

[Cyberc1978]

I don't know about David's, but I suspect many of the brokers don't have the cash to do the right thing and will go out of business.

I read in a Facebook group that one rental company offered to refund all renters. Originally it was only renters with insurance but in the end it was all. Renters with insurance even had the option to get a refund AND use their reservation. I don’t know who is carrying the cost to refund renters without insurance.

 

[Lewisc]

I read in a Facebook group that one rental company offered to refund all renters. Originally it was only renters with insurance but in the end it was all. Renters with insurance even had the option to get a refund AND use their reservation. I don’t know who is carrying the cost to refund renters without insurance.

Which broker? Hindsight is 20/20. A broker has more flexibility if they only rent points which are bankable and/or near the start of their use year.

 

[Sandisw]

I read in a Facebook group that one rental company offered to refund all renters. Originally it was only renters with insurance but in the end it was all. Renters with insurance even had the option to get a refund AND use their reservation. I don’t know who is carrying the cost to refund renters without insurance.

Wow. Is it possible that whichever broker that is has terms in the owners contract that support this?

Again, if it’s happening, I just can’t believe that they are being advised they are required to unless they can work a deal.

 

[Cyberc1978]

Wow. Is it possible that whichever broker that is has terms in the owners contract that support this?

Again, if it’s happening, I just can’t believe that they are being advised they are required to unless they can work a deal.

I have looked at their website and I can’t even find a contract. They do however state they have a no cancellation for any reason unless coverage is bought.

Their website is *******.com

 

[Sandisw]

I have looked at their website and I can’t even find a contract. They do however state they have a no cancellation for any reason unless coverage is bought.

Their website is *******.com

Okay. I was referring to David’s saying many of their renters who bought insurance are out of luck. I’ll have to see what I can find.

 

[Cyberc1978]

Which broker? Hindsight is 20/20. A broker has more flexibility if they only rent points which are bankable and/or near the start of their use year.

It’s *******.com didn’t even know of them before reading in the Facebook group.

 

[Cyberc1978]

Okay. I was referring to David’s saying many of their renters who bought insurance are out of luck. I’ll have to see what I can find.

Maybe it’s because we are discussing the almost same subject in two different threads so things can get mixed up

 

[foreUT]

I read in a Facebook group that one rental company offered to refund all renters. Originally it was only renters with insurance but in the end it was all. Renters with insurance even had the option to get a refund AND use their reservation. I don’t know who is carrying the cost to refund renters without insurance.

There is catastrophic insurance available to home owners to reimburse renters if a vacation home becomes uninhabitable; perhaps this broker has the same type of coverage. The insurance for vacation rentals doesn't depend on what the renter does or does not do to protect himself; it is solely for the owner's benefit to protect him from the financial hardship of reimbursing multiple renters before the home is again available. This sounds like a comparable situation, IMO.

 

[wishicouldgomoreofte]

It’s *******.com didn’t even know of them before reading in the Facebook group.

Nothing comes up when I put in *******.com.

 

[Cyberc1978]

Nothing comes up when I put in *******.com.

Works fine here from my end.

 

[wishicouldgomoreofte]

Works fine here from my end.

View attachment 483370

Came up now.