Merchandise question--would Universal replace a broken pin?

coastgirl

DIS Veteran
Joined
Apr 16, 2006
Messages
2,552
We bought a sorting hat pin on our first trip to UO two years ago. Almost immediately the pointy pin bit on the back of the thing separated. It was clearly a flaw, the pin was on top of a layer of thick gold paint, and the paint flaked. Anyway, I wondered if it's worth it to bring it back with us and ask for an exchange.

The pin is awesome, btw. We have a Harry Potter lego game we play as a family, and we use the pin to sort ourselves to see who gets which colour. :teeth: Otherwise we'd be hopelessly deadlocked, fighting over Gryffindor and Ravenclaw. pixiedust:

(It's this pin: https://www.universalorlando.com/Me...ouvenirs/Spinning_Sorting_Hat_Pin_on_Pin.html )
 
last october i did an exchange on a pin.

the pin clasp on the back broke and did an even exchange for the same pin.


i did have the receipt with me but it wasn't requested.



i don't see any reason why they would not do the exchange if they still have the pin for sale.



universal is very good about replacing/exhanging merch that is defective.
 
Thanks Macraven, good to know you did it with no issues. It has their logo all over it, and they do still sell it, so as you say, there's no reason not to exchange it.
 





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