Member Services now sees direct vs. resale

[LouisianaDisneyFan]

I don't know if this is information that was always visible to Member Services, but now they can see if a contract was acquired directly from Disney or via resale. We just transferred a contract to our daughter and when she called to first access the account, the cast member commented to her that she saw Kate had just acquired the contract via resale. Kate was quick to tell the cast member that the contract was actually gifted to her, and then the cast member said, "Oh, well it's showing up as a resale."

Has this information always been viewable by Member Services? Knowing they can now see this information does make me wonder if there will be any difference in customer service offered to those who are resale versus direct. And what about those individuals who own a mix of both (like us)? Has anybody else experienced this yet?

 

[rock_doctor]

I don't know about the resale vs direct indication on the computer but there should not be a difference in the way they treat you as their salaries are paid by the current years membership fees and has nothing to do with what was paid originally for the points. IMHO they have plans to further strip resale benefits and this notification allows them to do so.

 

[kristenrice]

I imagine it has been "visible" to some degree for quite a while. We bought resale back in 2008 and got a "Welcome Home" phone call from the guide that had been assigned to us. She said that, although we bought resale, she was available to answer any questions we may have. She checked in on us once since then, and I called her a few weeks ago to do an add-on.

 

[wdrl]

I believe the ability to distinguish between direct buy and resale has always been available to DVD and DVCMC cast members. We have four Direct deeds and one resale deed. When we added on our last direct deed, our Guide knew that we had added on a resale deed.

 

[disneynutz]

I believe the ability to distinguish between direct buy and resale has always been available to DVD and DVCMC cast members. We have four Direct deeds and one resale deed. When we added on our last direct deed, our Guide knew that we had added on a resale deed.

You are correct, sales could always see our contracts and there origin. The ability was given to MS just recently in preparation for the March changes.

Bill

 

[DenLo]

But I'm a little concerned that MS didn't think it mattered that the OP's daughter's contract was a gift and not a resale (unless it was a resale to start with). It's my understanding that non-gratituous contract exchanges will not be considered as a resale, but I cannot find that in writing on either the MS website nor in the rewritten Home Resort Rules and Regulations.

 

[CarolAnnC]

Yikes, I will probably just add my DD's names as owners and not take our names off the deeds yet, then.. Just to be safe.. I already have a mix of direct sales as well as resale contracts and want to be sure to keep the direct ones as is.

 

[px57chevy]

I bet that us "resale" people will be put into some kind of "lower class" at some point. Don't be surprised that your reservation requests suddnly are harder to get because you bought resale.

 

[ChrisMouse]

This just makes me so sad. We love our home resort, Old Key West, which we bought in 2008 via resale, and really would prefer to just do our add on there as well, but there are no points available to buy direct from Disney. Therefore, we must buy resale...and we are having a terrible time finding an available contract in our use year.

I just can't believe that no matter what we do we will be considered "second class citizens" just because of how we purchased.

Being a DVC member always made us feel special & enhanced the Disney magic for us, but now that will be tarnished.

I will be devastated if we suddenly find it difficult or impossible to book at our home resort because of a difference in booking privileges, etc.

This is all so sad.

Chris

 

[cvjw]

I had a CM mention to me last year about my contract being a resale - that I wasn't the original owner of the contract. Maybe the information is more easily seen now, but I know that one CM saw it before.

 

[dianeschlicht]

The part that bothers me most about the OP's statement is that she GIFTED the contract to her DAUGHTER! That just should NEVER be considered a resale. Maybe it's because it has to go through ROFR.

 

[iluvthsgam]

The part that bothers me most about the OP's statement is that she GIFTED the contract to her DAUGHTER! That just should NEVER be considered a resale. Maybe it's because it has to go through ROFR.

I'm in a similar boat and when I called Disney they said if it is done as a transfer of title and not a sale, then it does not have to go through ROFR.

 

[disneynutz]

The part that bothers me most about the OP's statement is that she GIFTED the contract to her DAUGHTER! That just should NEVER be considered a resale. Maybe it's because it has to go through ROFR.

Based on the number of problems that we already have with MS and their computer system, I don't expect any change that Disney makes to be an easy one.

Bill

 

[LouisianaDisneyFan]

I'm in a similar boat and when I called Disney they said if it is done as a transfer of title and not a sale, then it does not have to go through ROFR.

Actually, the transfer DOES have to go through the ROFR process, but will be approved. A Waiver of ROFR must be filed with the Orange County Comptroller's office at the same time as the new deed.

We were told by Member Administration that gratuitous transfers would be treated the exact same as the original contract... even after March 20. That's why I was so surprised when Kate said that the CM in Member Services commented about it being a resale. I knew Member Administration and Guides could always see how the contract originated, but I thought that up until now, Member Services saw all points the same (i.e., not whether they were direct or resale). I anticipated the designation of resale versus direct would show up on the MS screen for contracts that originated AFTER March 20... but apparently it has begun already. Since the records apparently didn't reflect that the transfer was gratuitous, I'm worried that perhaps the transfer date is also not showing up correctly. Now I have to wonder if Kate's going to have endless problems if she ever wants to use those points toward a cruise in the future.

 

[nordkin]

This just makes me so sad. We love our home resort, Old Key West, which we bought in 2008 via resale, and really would prefer to just do our add on there as well, but there are no points available to buy direct from Disney. Therefore, we must buy resale...and we are having a terrible time finding an available contract in our use year.

I just can't believe that no matter what we do we will be considered "second class citizens" just because of how we purchased.

Being a DVC member always made us feel special & enhanced the Disney magic for us, but now that will be tarnished.

I will be devastated if we suddenly find it difficult or impossible to book at our home resort because of a difference in booking privileges, etc.

This is all so sad.

Chris

We wanted to buy Beach Club direct and at the time there was nothing available for our use year. We were placed on a wait list and eventually got the add on we wanted. We have done this twice for Beach Club and the first time it took 6 months for the points to come available and the second time it took about 5 weeks.

It may be worth a shot to waitlist for the exact number of points you want.

 

[Sandisw]

Actually, the transfer DOES have to go through the ROFR process, but will be approved. A Waiver of ROFR must be filed with the Orange County Comptroller's office at the same time as the new deed.

We were told by Member Administration that gratuitous transfers would be treated the exact same as the original contract... even after March 20. That's why I was so surprised when Kate said that the CM in Member Services commented about it being a resale. I knew Member Administration and Guides could always see how the contract originated, but I thought that up until now, Member Services saw all points the same (i.e., not whether they were direct or resale). I anticipated the designation of resale versus direct would show up on the MS screen for contracts that originated AFTER March 20... but apparently it has begun already. Since the records apparently didn't reflect that the transfer was gratuitous, I'm worried that perhaps the transfer date is also not showing up correctly. Now I have to wonder if Kate's going to have endless problems if she ever wants to use those points toward a cruise in the future.

Just curious, did you buy the contract via the resale market or was it a direct sale from Disney?

Just thinking that maybe that is why it still shows as resale. If you were not the original owners of the contract, it might just be showing that way because it was a resale contract before you transferred.

Of course, if you bought direct from Disney and the transfer to your daughter switched it to indicate a resale, then I would call and ask why that was the case since transfers between family like this are not supposed to be.

 

[SanDeeKath]

I think this is an incredibly important issue to clarify. If points purchased from Disney are gifted to a son/daughter or are inherited by the kids, do they automatically become "resale" points?

I think someone needs to call their guide and get this in writing!

Katherine

 

[Dean]

But I'm a little concerned that MS didn't think it mattered that the OP's daughter's contract was a gift and not a resale (unless it was a resale to start with). It's my understanding that non-gratituous contract exchanges will not be considered as a resale, but I cannot find that in writing on either the MS website nor in the rewritten Home Resort Rules and Regulations.

Unless it was originally a resale, I'd call back and talk to member admin. I'd inquire if this is the way it's supposed to be. If not, then I'd get it changed, if it is correct, then I'd get a written letter from them stating that it would be treated as a retail purchase in all circumstances. Ultimately it doesn't matter how it is listed but rather how it is treated but this creates an avenue for potential future issues.

I bet that us "resale" people will be put into some kind of "lower class" at some point. Don't be surprised that your reservation requests suddnly are harder to get because you bought resale.

Not realistic and not legally possible for current and existing resort's and club members for HOME resort and member CLUB resorts. The reality is that this is a normal and expected change in the system, one they should have done at least 10 years ago from a business standpoint, not a slippery slope issue, IMO. However there are other potential and reasonable changes they could make in the future along similar lines. These include no access to exchange companies, VIP programs, more pay to play options (which could be tied to VIP programs). They could also do enhancements for new purchases that did not apply to all members along the lines of the free passes for VB and OKW initially.

I'm in a similar boat and when I called Disney they said if it is done as a transfer of title and not a sale, then it does not have to go through ROFR.

As noted, one does have to go through ROFR even for a family member. They will give it automatically if it's a gift to a family member.

We were told by Member Administration that gratuitous transfers would be treated the exact same as the original contract... even after March 20. That's why I was so surprised when Kate said that the CM in Member Services commented about it being a resale. I knew Member Administration and Guides could always see how the contract originated, but I thought that up until now, Member Services saw all points the same (i.e., not whether they were direct or resale). I anticipated the designation of resale versus direct would show up on the MS screen for contracts that originated AFTER March 20... but apparently it has begun already. Since the records apparently didn't reflect that the transfer was gratuitous, I'm worried that perhaps the transfer date is also not showing up correctly. Now I have to wonder if Kate's going to have endless problems if she ever wants to use those points toward a cruise in the future.

While that's true under the current plans and will likely be so, it's not a requirement or guarantee. They could make other changes retroactive or they could even go back and apply this change retroactively if they so chose though I think it's very unlikely. Also such issues only apply to the current DVC system, not any future system they might initiate selling at some point.

It was my understanding that MS always had the ability to see the resale info. Now retail vs resale won't be so much of an issue but rather qualified vs non-qualified and they'll have to track that. I can't wait till we get to the first thread where someone calls in and has to hold for a while or call back because the CM initially thinks they don't qualify when the screen says resale.

 

[18sprint]

Aw, it has started. Next it'll be new membership cards for everyone, some with "TRP" acronym in the corner for "The Resale People"

 

[Dean]

Aw, it has started. Next it'll be new membership cards for everyone, some with "TRP" acronym in the corner for "The Resale People"

No, just a different color.