We were there last week and ours never arrived - they "forgot" to mail them the cm said!! It really wasn't that much of a hassle - we just tied bright orange curling ribbon on our luggage and I typed up a list with descriptions of all our checked baggage and attached a piece of the ribbon to the list (the cm was marveling at my organization! my dh gave me a tremendous amount of grief about it later!!LOL) Just call the ME number and they will tell you what you need to do when you arrive. They have a check in area where one member of your party checks in and you tell them then about your baggage, where your staying, how long, etc. The line moved very quickly and all our bags made it to your room later that evening! We recieved our pickup notification right on time and everything was really smooth! Good luck!!