ME and Baggage claim checks

[Mickiethepooh]

It says that you MUST give them your baggage claim checks when you check in at the welcome desk. If that is true how is it possible that so many people are not checking in and using the ME for a baggage delivery service?

I know the luggage has the yellow tags, but do they just take anything with a yellow tag whether you have given them the claim checks or not?

 

[Chip 'n Dale Express]

One of the reasons for the baggage claim checks is that in the event that your airline misdirects or even loses the luggage, Disney can file the appropriate claim paperwork for you.

Without the claim checks, Disney won't be able to do so, and the airline might not accept the guest claim since they've already left the airport, and had to come back once they realized the luggage was missing.

 

[Vijoge]

It says that you MUST give them your baggage claim checks when you check in at the welcome desk. If that is true how is it possible that so many people are not checking in and using the ME for a baggage delivery service?

I know the luggage has the yellow tags, but do they just take anything with a yellow tag whether you have given them the claim checks or not?

Good questions. When we checked in they did not take/ask for our baggage claim checks. Perhaps this is the reason we still did not have our luggage at 10PM (but by 11 they had found it).

 

[dburg30]

Good questions. When we checked in they did not take/ask for our baggage claim checks. Perhaps this is the reason we still did not have our luggage at 10PM (but by 11 they had found it).

What time had you checked into the hotel?

 

[Vijoge]

What time had you checked into the hotel?

Sometime around 3:30-4PM

 

[sue1013]

I've used Magical Express 4 times and never been asked for my baggage claim checks. We've always had our luggage in our room when we've been able to get in the room usually after 3.

 

[Edd]

This is the first time I have heard of anyone giving the baggage claim checks to Disney. Seems like a big waste of time of the reception desk, unless you are going to get Disney to pick the bags up at the carousels because you did not tag them before you left your departure/home airport.

Disney takes every piece of luggage that has a yellow tag on it through the luggage delivery process and it ends up in your room at Disney. No, that is not the reason your luggage was delivered one hour later. A lot of times the luggage is delivered later because they don't have enough vehicles or employees to get it to you sooner.

If you don't watch out I can see where this thread could be going.

 

[Vijoge]

Edd,

When we call the front desk they told us our luggage hadn't been "scanned in" yet but they would chek on it. They found it somewhere.

 

[Edd]

Probably meaning it was still on the truck or in the back waiting for someone to scan it in at Disney. I would bet that is a pretty canned excuse for anyone who calls and haven't got their luggage.

 

[seashoreCM]

But (correct me if I am wrong) Disney does not match up baggage claim checks (at the welcoming area) with yellow tagged baggage (at the Disney baggage center at MCO, about a half mile away) in timely, synchronized, and contemporaneous fashion. This would be another manual step which I suppose will never be undertaken en masse. So collecting the claim checks would not result in prompt reporting of claims.

Perhaps someone may have this answer to satisfy our curiosity: Are all airlines coming into MCO compelled to accept baggage claims when Disney takes its sweet time to file them (actually minutes after the guest calls the concierge from the room when finding the baggage not there) or is there a list of "super non-participating airlines" for which yellow tags should not be used and carousel pickup relied upon?

Another question that someone might be able to shed light on: Does the Disney baggage center at MCO take notice of obviously damaged baggage and send a "heads up" to the airline that a passenger complaint is likely to follow in a few hours? If not an actual claim which would be very shortly after the plane landed but without contacting the passenger first?

 

[bavaria]

I really don't understand the previous question, but I can tell you that I spent some time chatting with the UA baggage office staff recently at MCO. They like ME for the fact that they don't need to deal with as many customers, but don't like the fact that ME essentially prevents a customer from knowing 'what' went wrong.

(I recently had United delivery service deliver a bag to a WDW resort and it took 6 hours from the time of delivery to the time I received it. All along the resort claimed that United was at fault for non-delivery; I had the baggage delivery time and the name of the person who signed for the bag from both United and the courier service to prove that the resort was in the wrong.)

In my case, I knew that my bag did not make it aboard my connecting flight - as I am such a frequent traveller I knew that the connection time was too short due to delayed incoming aircraft. I can apparently run faster than my suitcase....

 

[bavaria]

As to the second question which was added after I posted....

'Damaged' bags happen very rarely. Missing pull tabs, scuff marks, small tears - they are not considered 'damage' by the airline. It is one reason why I caution posters against buying overly cheap luggage.

I have very rarely seen truly damaged luggage, but I have seen many passengers trying unsuccessfully to have an airline take responsibility for normal wear and tear.

 

[Chip 'n Dale Express]

But (correct me if I am wrong) Disney does not match up baggage claim checks (at the welcoming area) with yellow tagged baggage (at the Disney baggage center at MCO, about a half mile away) in timely, synchronized, and contemporaneous fashion. This would be another manual step which I suppose will never be undertaken en masse. So collecting the claim checks would not result in prompt reporting of claims.

Perhaps someone may have this answer to satisfy our curiosity: Are all airlines coming into MCO compelled to accept baggage claims when Disney takes its sweet time to file them (actually minutes after the guest calls the concierge from the room when finding the baggage not there) or is there a list of "super non-participating airlines" for which yellow tags should not be used and carousel pickup relied upon?

Another question that someone might be able to shed light on: Does the Disney baggage center at MCO take notice of obviously damaged baggage and send a "heads up" to the airline that a passenger complaint is likely to follow in a few hours? If not an actual claim which would be very shortly after the plane landed but without contacting the passenger first?

The way I understand it is this...

Disney asks you how many bags when you check in. Disney then scans bags to your reservation. When they only scan 2 out of 4 bags, the computer then lets them know that they're missing 2 bags. Disney can then go ahead and research the issue, and file appropriate paperwork as needed.

 

[Edd]

I doubt that the Disney people take note of the damaged bags. If a bag is damaged so bad it would probably be headed to the airlines office from the start. There is almost no account of luggage damaged so bad that it needed attention, so in effect no sense about worrying of this trivial matter.

 

[sluggo]

But (correct me if I am wrong) Disney does not match up baggage claim checks (at the welcoming area) with yellow tagged baggage (at the Disney baggage center at MCO, about a half mile away) in timely, synchronized, and contemporaneous fashion. This would be another manual step which I suppose will never be undertaken en masse. So collecting the claim checks would not result in prompt reporting of claims.

Perhaps someone may have this answer to satisfy our curiosity: Are all airlines coming into MCO compelled to accept baggage claims when Disney takes its sweet time to file them (actually minutes after the guest calls the concierge from the room when finding the baggage not there) or is there a list of "super non-participating airlines" for which yellow tags should not be used and carousel pickup relied upon?

Another question that someone might be able to shed light on: Does the Disney baggage center at MCO take notice of obviously damaged baggage and send a "heads up" to the airline that a passenger complaint is likely to follow in a few hours? If not an actual claim which would be very shortly after the plane landed but without contacting the passenger first?

I can answer a few of the questions above. Almost all of the airlines do accept delayed baggage claims from the DME CM's. The only ones that may give them trouble are charters and AA. The charters are can be a problem because it is hard to find their representatives some times. AA is sometimes a problem because they change their policies every other week and depending on to whom you speak. But, they will eventually take the claim after they huff and puff and tell you how they are doing DME a favor. I have a whole lot to tell about AA baggage and will some day.

DME CM's are required to look at each bag they get and if they find a damaged bag they take it back to the airline. Most of the time the airline will not cover the damage but if it is real bad they will. They will not pay for scrapes and marks, wheels, handles, overpacked bags or anything that is on the outside of the bag (zippers, pockets, etc). If the bag is damaged the DME CM will put a DME damaged bag tag on the bag explaining what the airline decided. There have been times when the bag was destroyed and the airline gave a replacement bag on the spot and it was sent to the guest along with the damaged bag. DME trys to spot the damaged bags as soon as possible in order to figure out who is responsible for it (DME, Airline, Contractor, Resort, etc).

Oh yeah, the only time that the DME Arrivals CM's really need to see the airline baggage tags is when you did not tag your bags with the DME tags. They then enter that info into the computer and a replacement tag is printed in an airline baggage service office. The DME CM's check for these often and find the bags and tag them with the replacement tags and send the bags on their way. If you did not tag your bag and had DME handle your bags, then when you get the bags you should see a white DME tag on your bag. That is the replacement tag.

Sluggo