MDE question

[CdnCarrie]

I linked 4 tickets to my MDE. I have 4 confirmation emails saying they were linked. I see all 4 online. However on the app it shows 3. It says 1 of 3. My husband's does not appear on the app only online.

Anything to worry about?

 

[Robo]

Glitch.
Far too common.
Just give it some time for things to show up.

 

[Capang]

I linked 4 tickets to my MDE. I have 4 confirmation emails saying they were linked. I see all 4 online. However on the app it shows 3. It says 1 of 3. My husband's does not appear on the app only online.

Anything to worry about?

Happens all the time. I can’t tell you how many times I’ve called because a ticket just *poof* disappears from MDE on the app or otherwise. What’s a Disney vacation without a panic attack or two?

 

[Tomh]

Does your husband have his own MDE account? If so, you likely won't see his ticket once it is assigned to him.

 

[Robo]

Does your husband have his own MDE account? If so, you likely won't see his ticket once it is assigned to him.

If that were the case, the ticket wouldn't show up al all.
However...

-I see all 4 online... My husband's does not appear on the app only online.

 

[MainMom]

Delete the app and reload it. I had to do that for my mom yesterday to get all of the shared plan changes I’ve made over the last month to show up. After I reloaded it everything was correct.

 

[CdnCarrie]

My husband doesn't have his own MDE account. He's not very techie and spends little time on screens.
Okay if it stays that way I will try deleting and reloading.
Thanks!

 

[CdnCarrie]

I have deleted and reinstalled the app multiple times. Still not showing the 4th pass. Do I need to call WDW?

 

[hiroMYhero]

I have deleted and reinstalled the app multiple times. Still not showing the 4th pass. Do I need to call WDW?

No. If all 4 are showing on the MDX website, they are linked in the MDX system.

You can, using the website, reassign your DH’s ticket to you. Then reassign one of the tickets back to your husband. Then check the app to see if anything has changed.

If it’s the app that has the glitch...calling IT won’t fix the app.

 

[CdnCarrie]

I reassigned tickets several times and now the app is only showing tickets for the kids.

Does this affect our ability to make FPs on the app?

 

[hiroMYhero]

I reassigned tickets several times and now the app is only showing tickets for the kids.

Does this affect our ability to make FPs on the app?

What type of phone do you have and have you updated the phone’s operating system to the most current system?

 

[Robo]

I reassigned tickets several times and now the app is only showing tickets for the kids.

Does this affect our ability to make FPs on the app?

Can you just go to the MDX website on the phone's web browser?