MDE login issues - anyone else?

[hopemax]

I had this problem a couple weeks ago. I would get the blank page on Chrome, but when I used a different browser (Edge) it let me change my password and I was able to get back in.

 

[smwisc]

This morning I tried to get into the MDE app and I got a message that I needed to change my password because I hadn't used the app in a while, which isn't true because we were at WDW last week and I used it all the time. In any event, the email to change it came right away and I did so and things were fine for a few hours. Now I tried to go in again and I got the same message but the email didn't come. I tried logging in to my Disney account on my desktop and I get the same message. I clicked the help link several times, which is supposed to prompt an email with a reset link but nothing has come. Anyone else experience this? I sent a message through the contact us link but I figure it'll be a while to hear back.

I haven't had it with MDE, but that happened with my husband's Disney+ account yesterday.

 

[LittleStinkerbelle]

I haven't had it with MDE, but that happened with my husband's Disney+ account yesterday.

Oh no! We haven’t used our Disney+ in a few days

 

[mouserrificmom]

It happened to me yesterday as well - and I was able to reset my password (to the same password I'd been using already) and got in. Strange.

 

[LittleStinkerbelle]

It happened to me yesterday as well - and I was able to reset my password (to the same password I'd been using already) and got in. Strange.

Are you still able to get in? After my first reset I was able to get in but later that day it told me I needed to reset again but the email never comes.

 

[mouserrificmom]

Are you still able to get in? After my first reset I was able to get in but later that day it told me I needed to reset again but the email never comes.

Yes, no issues - am able to access MDE on my phone and through the computer

 

[1lilspark]

I haven't had it with MDE, but that happened with my husband's Disney+ account yesterday.

Happened with my Disney + as well thought it was a crackdown because it’s used across multiple devices glad to see its fool old Disney IT being a pain in the ***

 

[LittleStinkerbelle]

Yes, no issues - am able to access MDE on my phone and through the computer

Thanks for responding.

I just tried a different browser on my desktop and updating the app on my phone and I still can't get in. Now I can't even get to the "contact us" page through the link that pops up when I get the error when trying to log in. Ugh.

 

[PalmettoPath]

Same here. This is the third time in two weeks I've had to change passwords, which of course affect MDE (or MDX as Disney calls it), DisneyWorld.com, DVC website etc. Definitely some issues going on, which is not comforting to say the least

Plus another thing I've noticed recently is that every time I log in to any of these sites, I get an email "new login to your account" even though I log in daily at least.

 

[zuzu310]

So we made the heartbreaking decision to cancel our September trip and now I can't even log in to change it....so frustrating this morning

 

[Shadeaux]

I got the same message this morning when trying to log into Disney Vacation club website. I changed my password and everything seems okay for now.

 

[kylenne]

It happened right as I was trying to get a RoR boarding group at 7:00 this morning. Oh man, I was furious.

I would have legit screamed. I thought it was bad enough when I was just trying to make ADRs for our trip.

 

[CarolynFH]

Plus another thing I've noticed recently is that every time I log in to any of these sites, I get an email "new login to your account" even though I log in daily at least.

That’s been a standard with DVC logins for many months now, so I’m not surprised it’s being implemented across more Disney sites. As long as we did recently log in, we just delete the email.

 

[Jennifer Harris]

Same exact issue here. I reset the password the first time… worked a while… got the same error but no email. I called and did the prompt to receive a call back and they fixed it. The cast member seemed like she was familiar with the issue. I wish their IT would work without headaches when I need to use it for something!

 

[LittleStinkerbelle]

Same exact issue here. I reset the password the first time… worked a while… got the same error but no email. I called and did the prompt to receive a call back and they fixed it. The cast member seemed like she was familiar with the issue. I wish their IT would work without headaches when I need to use it for something!

Thank you for the info! I didn’t realize there was the option to get a few callback, that’s good to know!

 

[P'colaBeachBum]

No problem with the MDE app or online using Safari. Had a glitch with MDE a couple of weeks ago, but fine now.

 

[PalmettoPath]

Same exact issue here. I reset the password the first time… worked a while… got the same error but no email. I called and did the prompt to receive a call back and they fixed it. The cast member seemed like she was familiar with the issue. I wish their IT would work without headaches when I need to use it for something!

I did a callback with tech this morning, and the CM I had seemed oblivious to any login or password reset issues. She said she would open a ticket for it. I hope it settles down soon.

 

[zuzu310]

I wasn't given a call back option. What number is that please?

 

[PalmettoPath]

I wasn't given a call back option. What number is that please?

I called this number for Website Support (407) 939-4357 (same number for MDE/MDX and MagicBand support) and after providing all my account info and answering all of their questions, it said your estimated wait time is 61 minutes or you can press 1 to request at call back. So I did that and it was very close to the one-hour mark when I got the call back.

 

[LittleStinkerbelle]

I just tried to log in again and this time was successful at getting a reset email! I'm back in .... for now