MDE FP+ failed the test

[maccagerl]

So, I received the invitation to participate in the Magic Band/FP+ test for my trip in September.

I received my customized magic bands, and was able to link my reservation, my bands, and my park tickets without any problems on the MDE site.

When I go onto the site, under the Magic Bands, it shows our names linked to our respective bands and park tickets, and when you click on the park tickets it says they are activated.

However, when I try to book my FP+ 's, it says 'We're sorry, the selected date must be within one party member's FP+ selection window.'

The screen behind the pop up message shows our names, and next to each name says 'needs valid park admission'.

So I called the help number on the invitation, and got through right away. The CM took a lot of time, said everything looks fine on her end, and can't understand why I can't book FP+.
She put me on hold for a while so she could investigate, and finally told me that they don't know why it isn't working for me, but that this is the reason for the testing, so they can work these things out.

She said when I arrive at my resort, I can choose my FP+ at the front desk, and there will be plenty left.

Has anyone else that this is happening to called and gotten this same story?

I think I will wait a couple of days and call back again in case someone else can figure it out.

 

[catra121]

That sucks...I'm really sorry.

Maybe try removing the tickets from MDE and then adding them back in?

If it were me...I would keep trying every day (or every couple of days). Seems there have been lots of bugs here and there and many just sort themselves out in a few days.

 

[KandyM]

I had this exact thing happen as well! I did not ever get resolved. We checked in at Yacht Club on the 23rd and checked out on the 28th and despite multiple emails and calls with IT they did not get it fixed. I booked all our fastpass plus through concierge every day. They were nice and helpful but they had no clue either why this had happened. They had to do what they called an override in order to book our FP+ each time. After the second day of watching them struggle I just started saying you need to do an override because my account is messed up.

This means you will have no access to change your fastpass+ while in the parks. That was a drag! We nearly missed a couple and didn't use one so that is three we would have changed on the fly if we had been able to.

One nice thing about them doing it as an override, they were able to book me two TSMM's in one day. They had to book some other ride first but then I mentioned how we were not thrill riders as two TSMM'S would be so much better. So they overrode one other ride and got me two TSMM'S. Shhhh...don't tell anyone...

 

[deakam]

So how do you change this in the parks? Do you use a smart phone? What if you don't have a smart phone? When this goes World wide how do people not staying on property and don't have access to concierge or a computer or a smart phone get a fast pass? I guess I am just confused and a little paranoid. This just doesn't seem fair. While I am standing in line to get a fast pass someone with a phone not even in the park can take the last one?

 

[Cafeen]

So how do you change this in the parks? Do you use a smart phone? What if you don't have a smart phone? When this goes World wide how do people not staying on property and don't have access to concierge or a computer or a smart phone get a fast pass? I guess I am just confused and a little paranoid. This just doesn't seem fair. While I am standing in line to get a fast pass someone with a phone not even in the park can take the last one?

Ideally, when the system goes fully live, each "land" will have a bank of kiosks to use. Those with personal devices still have an advantage, but there's only so much you can do short moving all FP+ stuff to in-park kiosks, thus negating any benefit of the FP+ system that Disney has to salvage after the money they spent on it.

 

[Mary T in PA]

So how do you change this in the parks? Do you use a smart phone? What if you don't have a smart phone? When this goes World wide how do people not staying on property and don't have access to concierge or a computer or a smart phone get a fast pass? I guess I am just confused and a little paranoid. This just doesn't seem fair. While I am standing in line to get a fast pass someone with a phone not even in the park can take the last one?

There are several kiosks in an area and currently there are special CMs with ipads stationed at those kiosks and I am assuming it's to help guests if problems arise while the rollout continues.

We weren't part of the test 2 weeks ago when we went down, so I can't answer kiosk questions other than I did see them.

 

[wdwmom0f3]

I am so nervous about the magic bands. I'm not sure if we will have them or not for our trip so I'm trying to read everything I can about them just in case.

I'm sorry you are already having trouble, please let us know how things work out for you.

 

[zombiehorror]

When I go onto the site, under the Magic Bands, it shows our names linked to our respective bands and park tickets, and when you click on the park tickets it says they are activated.

However, when I try to book my FP+ 's, it says 'We're sorry, the selected date must be within one party member's FP+ selection window.'

The screen behind the pop up message shows our names, and next to each name says 'needs valid park admission'.

Just a quick thought, you are making sure that the date above the parks matches with the day you are going to that park? The date automatically comes up as your first day at DW and you have to change it to match the particular park you are going to on any given day of your trip. I know when my wife and I first started to use the system it took a sec for that concept to sink in, at first she was just selecting a park and getting the message you stated, then we realized you have to select the date, then the park.

 

[Delirium]

I have huge fears about this while magic band / FP+ thing ruining our vacation. We're rope drop people who generally spend multiple days in each park. I originally had a schedule that barely utilized regular fastpasses. It involved splitting each park into pieces (Epcot, HS, and AK in 2 and MK in 3) and hitting all the big attractions between Rope Drop and 11:00 AM. Peter Pan was the only non-character attraction I felt would absolutely require a FP and it ended up on the refurbishment list anyway.

With the new Disney 'experience', I changed our whole plan to accommodate FP+. I'm afraid of:
- Our bands not working at the entrance and losing the entire benefit of rope drop by it taking an hour to get into the park.
- The band not working for a scheduled FP+, again, creating havoc in the schedule that would not have been there if there was no such thing as FP+.

 

[zombiehorror]

When I go onto the site, under the Magic Bands, it shows our names linked to our respective bands and park tickets, and when you click on the park tickets it says they are activated.

However, when I try to book my FP+ 's, it says 'We're sorry, the selected date must be within one party member's FP+ selection window.'

The screen behind the pop up message shows our names, and next to each name says 'needs valid park admission'.

Just a quick thought, you are making sure that the date above the parks matches with the day you are going to that park? The date automatically comes up as your first day at DW and you have to change it to match the particular park you are going to on any given day of your trip. I know when my wife and I first started to use the system it took a sec for that concept to sink in, at first she was just selecting a park and getting the message you stated, then we realized you have to select the date, then the park.

 

[maccagerl]

Just a quick thought, you are making sure that the date above the parks matches with the day you are going to that park? The date automatically comes up as your first day at DW and you have to change it to match the particular park you are going to on any given day of your trip. I know when my wife and I first started to use the system it took a sec for that concept to sink in, at first she was just selecting a park and getting the message you stated, then we realized you have to select the date, then the park.

Yes, and I tried it on each day that we will be there, and keep getting the same pop up message.

I also tried it on my phone with the same results.

 

[Guyton dis lover]

We are AP holders. We went in May with paper AP tickets. In may they issued us plastic tickets which worked like a band. We went a week ago and they issued us magic bands and told us they would be good on our next two stays until our AP pass ran out. We have to keep our plastic tickets because when we go back at the end of this month the resort we are staying is not using bands yet. But our bands are linked to our Disney EXP. on our phones. We had no problems using our band in our room or in the parks. Fast pass worked great. We actually have 2 sets of bands because the second day of our stay they issued us a set of bands with our names on them. The only problem is our bands are grey but they do work. 24 days till MNSHP

 

[KandyM]

Yes, and I tried it on each day that we will be there, and keep getting the same pop up message.

I also tried it on my phone with the same results.

As did we. Tried the app and tried at the computer with the same results. IT told me they had never seen this problem before, I guess now they have seen it twice.