NewCrew42
One Day I'll be a Galactic Hero!
- Joined
- Mar 29, 2005
- Messages
- 3,912
Okay, so here we are with our issues:
Called SW about my broken luggage Tuesday, they didn't call back. So I called again yesterday and left a "firmer" message. They called back in about 5 minutes. . . The lady was nice but told me that the claim had to made within 4 hours. I figured as much. But explained to her that we boarded the plane around 4:00 for our 4:20 flight, it never left MCO until 4:45, landed in Pitt around 6:45 but they didn't let us unload until about 7:10. So we had been on that plane for over 3 hours for a 2 hour flight. Then we waited on our luggage forever and the kids were tired and cranky and we just wanted to get home. I told her that we had never experienced all the delays or broken luggage with any other airline and that this was the first time we flew with them and we weren't very happy with the whole experience. She gave me the # for the SW baggage headquarters in Dallas and told me that I'd have to turn it over to them but that she was going to talk to her supervisor and she would call me back if they could make any exceptions. Well, I was never expecting to hear from her again, but she did call me back in about 20 minutes and told me that her supervisor told her to go ahead and make a claim. Still not sure if anything will come of it. I'm supposed to hear from headquarters today, but nothing yet. . . .
DH bought me a big snowglobe and the Monorail set for our anniversary. We shipped the monorail home that Monday - May 12. The guy told me it would be here in 7-10 days. No monorail yet and it's been 10 days. . . So I call and the lady tells me that they just got it to UPS yesterday and I should have it in about a week from now.![]()
DS9 bought a Mickey's Personal Disney Assistant for $15 on our last day. Brought it home and opened it up and it worked for like an hour and quit. Only the on/off button works, none of the other buttons now. . . So I call and explain this. The lady was very nice (actually it was the same lady that I talked to about my monorail), she told me to just fax a copy of the receipt and she will send out a new one and we will have it in about 10-15 days!
So that's where we are with all that!![]()
Keep letting us know what happens with all things.
I am glad they are trying to make it right at SW. Most of the time on something like this i just get, "Tough luck lady." Glad that it is going better than it usually goes for me!