Making ADR Thread - hold times, IT vents, and general whine!

[Baltazar]

My wife called early in the morning and waited an hour.

She hung up, called back and got right to somebody. But she thinks the first time she hit the wrong number when the phone bot asked her what date the reservation was between.

I guess there's a 0 to 3 month and 3 to 6 month option. It states specific dates.

 

[GatorLady]

It is the devil.

I had to edit, I just noticed your "tag" line. I loved that ride, and River Country too!!! Boy am I dating myself!

 

[Samrain]

I called a few weeks ago mid-morning, mid-week and was put right through (twice actually). I try to follow the "rush hour" rules when trying to call - Monday morning is usually the worst and I tried calling last Friday night and waited about 30 minutes - I think I'll stick with mid-week, mid-morning calls!

 

[TinkerBelle_325]

On Sunday most people that were 90 days out from their vacation wanting to make ARD's for their vacation waited anywhere from 1 to 4 hours on hold for the "special department."
I myself waited one and half hours ... I called at exactly 7:00 am

I waited 3 1/2 hours on sunday! I wrote a letter to guest services and I'm waiting to hear back. The complaint is posted on page 10 of this thread.

 

[dddisrunner]

How does this process work? Lets say when I call and I am staying onsite do I give my reservation # first? can I bool something in the middle of my stay 1st and then go back to my less "popular" ressies?

 

[Tinkfan10]

What a great morning! I was up and ready started to dial at 6:58 and got right through at 7:00 with no hold time. Down side the new system takes longer so I was an the phone with the CM for 45 minutes. Advice be organized and ready with wiggle room.

My Honeymoon with the DDP is now planned

June 1: 4:30 Dinner 1900 Park Fair
June 2: 8:05 Breakfast Crystal Palace 5:20 dinner CRT
June 3: 5:55 Dinner Flying Fish
June 4: 8:00 Breakfast Princess Norway, 12:45 Le Celliar, 7:30 Dinner Biergarten
June 5: 5:35 Dinner Artist Point
June 6: 1:30 Lunch Sci FI 8:10 Dinner Spoodles
June 7: 6:00 Chef's Table Dinner at Victoria and Alberts
June 8: 8:00 Breakfast Tusker House 7:00 Dinner Jiko
June 9: 9:00 Breakfast Boma
June 10: 7:55 Dinner California Grill
June 11: 9:10 Breakfast Kona
Don't worry I plan to take lots of pictures!!!!!!!

 

[GatorLady]

Best Wishes!!

Looks like you have some awesome ADR's made. I'm especially jealous of Chef's Table at V & A!

Hope you have a magical wedding and honeymoon!

 

[Tinkfan10]

I feel kinda bad for all of you....i didn't book with Disney, called at 6:58 and just kept it on re-dile got through at 7:00, made all my ADRs with Le Celliar and was not put on hold....took 45 minutes to make all the ADRs so I think the long waits are due to the system and the CM having to go through all policies and such like proper dress, canceling and what not. Good luck to you all for a listing of my ADRS I have a separate post. I hope this gets better, had I not gotten through I wouldn't have been able to make them b/c I had to be at work at 7:45 and I was 5 minutes late from this.

 

[bcrook]

I couldn't read all this thread. But, I called for two of my ADRs this evening. Here was my dilemma...

I have DVC villas booked for July. And I am staying at Bonnet Creek in June. I called today to book June ressies, and the system just couldn't get passed the idea that I am booked in Disney for July. The system said I am was too early. Basically, it wouldn't let me book for June yet. My CM was gracious and wore out. He did his best. He did manage to get me Grand Floridian Cafe for lunch for my daughter's birthday on June 1. But when I tried to book a second reservation. I was locked out. I gave up for now. It's ok for me right now. When I call back for Ohana Character Breakfast in a few days, I am going to book it through my sisters name to circumvent this problem.

I just wanted to let others know if they are in the same situation.

 

[amejr999]

WDW Guest Communications: 407-560-2544

 

[cab0ad]

I called this morning and was on hold 30 minuts. Hung up and called back an hour later. again, 30 minutes but then I got a CM. I actually felt "lucky" it had only been 1/2 hour! Today was my "magic" 90 day mark and I was able to secure the following using the 90 plus 10:
crystal palace
1900 Park
Liberty tree tavern
garden grill
Chef Mickeys
Tony's Town Center

Here's my question: They wouldn't let me do Akershus for 6/4 because it wasn't in the 90 day window (won't be till Friday) but they did all the others out of the window. The CM said some restraunts are more lax about the rule while others are sticklers. Does this sound right? Should I have been able to get Akershus with the 90 plus 10? I'm afraid I won't be able to get in and its the one place my DD really wanted to go!

 

[loonytoony]

The trick is to call from 2 cell phones and see which one wins

 

[Tinkfan10]

I called this morning and was on hold 30 minuts. Hung up and called back an hour later. again, 30 minutes but then I got a CM. I actually felt "lucky" it had only been 1/2 hour! Today was my "magic" 90 day mark and I was able to secure the following using the 90 plus 10:
crystal palace
1900 Park
Liberty tree tavern
garden grill
Chef Mickeys
Tony's Town Center

Here's my question: They wouldn't let me do Akershus for 6/4 because it wasn't in the 90 day window (won't be till Friday) but they did all the others out of the window. The CM said some restraunts are more lax about the rule while others are sticklers. Does this sound right? Should I have been able to get Akershus with the 90 plus 10? I'm afraid I won't be able to get in and its the one place my DD really wanted to go!

When do you check in? I check in June 1 and got Akershus for breakfast on 6/4, so that is odd I would get on the phone again and see if you have any more luck.

 

[IndyClown]

Wait times were down to about 30 minutes last night. They still don't have the Wonderland Tea Party in their system though.

They told me they were going to look into it and call me back today. I'm not holding my breath on that one.

 

[bzzybee13]

Hi all! I'm an ADR newbie and have a question. I'm staying off site so I don't get the 90 + 10 benefit, it's just a straight 90 days out. I need ADRs for four days of my trip. If I wait until 90 days from the latest one, do you think it will hurt my chances of getting ressies for the earlier days? Should I call on the 90 day mark for each of the four days instead? What do you guys think?

 

[NateNLogansDad]

If you have the patience, I'd say do each one on the 90 for that day. If you don't really need a specific time or the restraunt won't make or break the week, wait till you can do all at once. Which restraunts are you looking for?



PS Go Phillies!

 

[Tinkfan10]

Forgot to add H&V for Breakfast on my Starwars Day June 6th called today on my lunch break at 11:40am no wait got right through at stagged an 8:00am. I am officially finished with ADRS good luck to everyone else.......I am sending my good luck to the rest of the disboard family.

 

[bzzybee13]

If you have the patience, I'd say do each one on the 90 for that day. If you don't really need a specific time or the restraunt won't make or break the week, wait till you can do all at once. Which restraunts are you looking for?

Well, since you asked

Crystal Palace
50's Prime Time Cafe
Whispering Canyon Cafe
Biergarten
Ohana

All for dinner. Just realized I have five not four, oh well. We'll have DS2 and DD5 with us. What do you think of these choices?

 

[traviesojmt]

I thought I would post my experience from this morning with the new ADR system. I really wanted to beat my head against the wall. Ok, so I call at 8am CST. I was only on hold about 10 minutes. That was great. After giving all my info, the CM had trouble finding my reservation. Just for the record, we are doing a split stay and I have already made my reservations for the first part of our trip. As it turns out, the system had an address that we lived at 7 years ago. We have been to Disney numerous times since. As she was updating our address, phone goes dead. 23 minutes on the phone.

Ok, ok, try again. Second call....again about a 10 minute wait. Start over. Address still wrong. CM assures me that she has updated it. I finally get that Le Cellier ADR that I couldn't get last week (well, not really). When I say got it, I mean it is in the "shopping cart". I put my 2nd ADR in the cart and phone goes dead again. ARE YOU KIDDING ME? Total time this call: 21 minutes.

Well, if at first you don't succeed, I call a third time. I was only on hold about 10 min again and here we go again. The address is still wrong. CM #3 (who was really great, by the way) tells me that any address that you have ever used is stored in the system and if it is hit by mistake then that is the one that is used. I ended having to go through Guest Services to get that cleared up. CM #3 checks the shopping cart but, of course, it is empty. We start again. CM #3 takes my number and promises to call me back if we get disconnected. Luckily, we did not. She works to find a Le Cellier for me. It wasn't a great time, but I took it. Ok, so all the ADRs are in the shopping cart and she is waiting to give me by confirmation numbers. Uh-oh, problem, she says. She was having computer problems and we had to START AGAIN. This time, she would only do 2 ADRs at a time before giving me confirmation numbers. Bless her heart, she apologized 10 times. She was great. In the end, I spent 58 minutes on the phone with CM #3.

We have been to Disney more than a dozen times, but this is the first time I have had trouble getting ADRs. I really hope that they work all of these kinks out soon. Before I got disconnected with CM #2, she told me that her computer was working way better today than yesterday.

My advice, be patient and kind to the CM trying to help you. The computer issues are not their fault. CM #3 admitted to me that today was her first day with the new system but she was very helpful and doing her best.

Good luck to everyone. Hopefully each day with see improvements.

 

[acpalmer]

When do you check in? I check in June 1 and got Akershus for breakfast on 6/4, so that is odd I would get on the phone again and see if you have any more luck.

We also check in on June 1st and I called yesterday and got Akershus for June 5 for lunch.