Main Street Mega Store JUST Charged My DD's Credit Card-UPDATE

[BethR]

2 months after her original order, and e-mails telling them to cancel the order MSMS JUST charged my DD's CC!!!

ACK!!!

I told her to follow this thread http://www.disboards.com/showthread.php?t=687867&page=3&pp=15 , e-mail the owner, and refuse shipment per their instructions on their website and PRAY that she is refunded her $80.

This company is SUCH bad news!!!

 

[Nik's Mom]

Can she call the credit card company and dispute charges?

 

[BethR]

Can she call the credit card company and dispute charges?

You know, I really don't know. She used a VISA debit card, so VISA should stand behind the purchase, right? I know that it is a mistake to use a debit card for on-line purchases, but my DD did not know that.

 

[christinadei]

You can still file a dispute. Have her call the bank and they'll give her a form to fill out. They'll want to know when she cancelled the order and if she got any kind of confirmation.

 

[BethR]

You can still file a dispute. Have her call the bank and they'll give her a form to fill out. They'll want to know when she cancelled the order and if she got any kind of confirmation.

Which, I believe, she did NOT receive any confirmation. She heard NOTHING about the delay. She should have a copy of the e-mail saved in her sent folder, I hope...

 

[christinadei]

It certainly won't hurt her to try. I'd have her wait a short while to see if they respond and if not, go ahead and file the complaint. They'll probably want whatever she has, but I don't think they give you much of a hard time over it. I know that recently our debit card number was stolen. I have always been aprehensive at using it as a credit card becuase I didn't know how protected it was, but the bank refunded us the money ASAP and we just had to fill out a few forms. I noticed that there were other options, such as your card was charged after you cancelled or something like that, so that's how I knwo they will do it.

Did they even ship out the stuff to her?

 

[BethR]

Did they even ship out the stuff to her?

It was supposed to be sent to her BF's parent's home since it was SUPPOSED to be a surprise for Christmas for US. I have not heard that anyone has received it yet, but as I said, I told her to tell them to refuse delivery based upon MSMS's instructions of a few weeks ago.
This is a mess, and I am sorry that she has to go through this when she was just trying to be thoughtful and clever...

 

[BethR]

Got this Instant Message from DD, Ann:

Mom, I got an email back from the place saying that they will give me a full refund on my credit card (and a 10$ gift certificate toward their store- they gave me a code for that) Ill have to check my statement later on today or tomorrow

I hope that the credit shows up in a timely fashion and that we no longer have to worry about Main Street Mega Store.

I told her that all we have to do is to call Disney Merchandising if we ever want to buy anything from the parks.

 

[Disneyland_emily]

>>(and a 10$ gift certificate toward their store- they gave me a code for that) << Well decide what ya want to get next christmas thats 10 bucks and you'll prob get it by then...

-em