Magic Shots are missing the magic?

[Aristomommy]

Our magic shots on the photopass website are missing the "magic"? Is there anything to be done to fix this? It was at Epcot, we were supposed to have Olaf in one and Tinkerbell in the other. Since our A&E pictures didn't turn out great, I was hoping the Olaf one would have.

 

[lizard1]

407-560-4300 Option 4

Photopass tech support. You can tell them what is missing and they will at least attempt to fix it for you (unless the pose is not correct, I don't think they can fix it then).

 

[OasterP]

There is a thread on here somewhere just for photopass, and reading it tonight it seems like a LOT of people were having that same issue. So I'm guessing it's a technical thing. They were telling people to call and they might be able to fix it. I hope they can!

 

[Aristomommy]

Thanks for the phone number!

Can anyone direct me to the photopass discussion? My search isn't bringing if up.

 

[kwannon]

Same thing happened to me. The photog posed my daughter so it looked like she was holding Tink, but it ended up just a pic of her with her hand out.

 

[uconnfan4]

I had that happen once with the Soarin one in Epcot. I emailed and described the picture and what was missing and they were able to fix it. It took a little time, but the corrected one finally showed up. I hope that they are able to fix your pictures too.