Magic dry docked for sept2003 cruise

[Dave_from_Marietta]

Originally posted by terp

they didn't call to cancel they just refunded my money. One day I look in my checking account and there is a refund from Disney and I had to call them to find out they cancelled me.

Really? Wow! That <i>is</i> kinda' shabby.

 

[terp]

Ya imagine my surprise to see a refund in my checking from Disney. I made the res. after my last cruise in nov. I am not saying I don't love Disney, I do that is why I am trying to still cruise with them. I am on a waiting list so we will see.

 

[Girls Scout Leader]

Are you saying that unless you get that exact room, you will not go on ANY cruise? Is there really one room SSSSOOOOOmuch better that it is worth cancelling? Are you in that room so much that it really matters? Are the other rooms on the ship substandard other than that one? I mean, in all those rooms, on all those decks, there is nothing comarable to that one? Don't you think this is justa tad obsessive?

Ps. Ok, that was a crummy was to let you know, though.

 

[4nana]

terp, what a bummer!
You have every right to be upset!
Sorry folks, but I would be very aggervated and upset if Disney cancelled my cruise, even with 16 mos notice. They are well aware dry dock maintenance is needed every 2 yrs., therefore should pick the 2 weeks and not schedule any trips....simple. Our family reunion cruise has been in the works for over 2 yrs with our kids coming from several areas. It definitely would pose a hardship and be quite heartbreaking as we may not be able to rearrange. Then for Disney not to have the courtesy to give terp a call explaining the situation, but deposit refund in his account is
just unacceptable to me

 

[infobahn]

If it were as easy as picking two weeks and not booking, but its not. Every one involved with the referb, other than the actual crew, is a contractor. The drydock facilities might be full with someone elses ship.

When you have to deal with as many companies has they will have to schedule for this one project, I think 16 months is plenty of warning. They scheduled it and announced as fast as they could. There is no up side for them to book a cruise that isn't going to sail.

 

[Cruise]

Originally posted by infobahn
There is no up side for them to book a cruise that isn't going to sail.

Of course there is.... that's why they did it. Booking a cruise and having those reservations (and deposits) ensures them some customers if they *do* get to sail that week for whatever reason.

In Disney's eyes, there's no upside to *not* booking a cruise that just *might* sail. They obviously knew the dry dock would take place sometime in September, just not the actual dates. If they'd had customer service foremost in their minds, they would have refused to take reservations (and explained why to people requesting those dates) for all of September 2003. Those people would be encouraged to call back frequently to see if dates for dry dock had been confirmed and then they could book their cruise. At least the original poster might have had a chance for the cabin she wanted during another week in September that way.

JMHO,
Julie

 

[terp]

No it is not ONE room I want it is one type of room. We are traveling with 2DD and 1DDfriend we do not want to all be in same room. We wanted a Cat.3 with a pull down in the living area not in the bedroom. There are 4 of these rooms. When I found out we were canceled I called to see if there were any of these rooms or cat.2 and they even checked cat.2 and there are NONE available in all of 2003. Disney has put me on a waiting list for any of these rooms. I know I could book two staterooms but when you booked something 1 1/2 years in advance and have to settle for less I know we would be dissapointed.

 

[infobahn]

Originally posted by Cruise:
Of course there is.... that's why they did it. Booking a cruise and having those reservations (and deposits) ensures them some customers if they *do* get to sail that week for whatever reason.

If that is true, why did DCL stop taking reservations for the time they are in dry dock? Under your thought process, they should still be taking reservations just in case they dry dock schedule falls through.

They aren't, and so my point that there is no up side to booking a cruise that isn't going to sail stands true. What you are confusing is that it might sail not that it is not going to sail at all. That is what I said, and there is a big difference between the two.

As for having customer service in mind, I think preventing the ship from sinking is the number one customer service concern.

 

[Cruise]

Originally posted by infobahn

If that is true, why did DCL stop taking reservations for the time they are in dry dock? Under your thought process, they should still be taking reservations just in case they dry dock schedule falls through.

Uhh...because they finally got a solid date from the company that will be doing the refurbishments. Until they had a solid date, they kept taking bookings for any date that might fall within the dry dock time. It is not a "dry dock schedule" at this point...it's a contract. Anything that falls through at this point, Disney can recover by filing a claim against the company with whom they now have a contract.

They aren't, and so my point that there is no up side to booking a cruise that isn't going to sail stands true. What you are confusing is that it might sail not that it is not going to sail at all. That is what I said, and there is a big difference between the two.

And, if you'll reread what I wrote, you'll see that's what I said too.... "might". As for what you're saying, the point was that they didn't know the cruise was not going to sail any more than they knew that it would.

As for having customer service in mind, I think preventing the ship from sinking is the number one customer service concern.

You'll also find that I said nothing at all about safety. I was talking about taking reservations.