Magic Bands Upgrade

[sgtdisney]

Makes you wonder if their IT department was testing a change in production and not in a QA environment.

 

[vicarrieous]

No, she had to check each band separately, so on my third choice we got a BINGO so i went with that one since we leave for our trip in 2 weeks and don't have a lot of time to wait for the 2 favorites to maybe come back in. I wish she could have just listed which ones she had available. Also, I suspect the numbers were dropping fast even as we talked.

I agree about numbers dropping. When I called last night, she was like you could choose now or wait and call me back after looking at shop disney but not all are available. I just asked if we could get the one we had originally ordered (donald) and she said let me check. It worked out, but I didn't get a list of what was really available to substitute.

 

[vicarrieous]

No, it's taking me to 7 dwarfs no matter what browser or what device or in incognito mode. GS's guess is that the order was indeed submitted but hasn't been processed by shopdisney/merchandise/whoever, and until that department presses the button to process the order, I'm stuck in limbo. But I've now been cut off by shopdisney twice (once at 47 minutes on hold and just now at 25 minutes on hold), so I can't get their side of the story...

That super stinks. From the sounds of it, they are being bombarded with calls. I think a lot of bands were delivered yesterday and all those people who got incorrect orders are probably calling. I hate to say it, but I am not sure if Shop Disney will be helpful if the order hasn't been processed, but I sure hope so for you!

 

[vicarrieous]

No, she had to check each band separately, so on my third choice we got a BINGO so i went with that one since we leave for our trip in 2 weeks and don't have a lot of time to wait for the 2 favorites to maybe come back in. I wish she could have just listed which ones she had available. Also, I suspect the numbers were dropping fast even as we talked.

Did you get any email confirmation of ordering that replacement? My CM said I wouldn't get an email until it was shipped maybe in 5 days. She did give me a physical confirmation number.

 

[vicarrieous]

I don't think anyone actually knows what is going on! The people who do know are keeping silent instead of releasing actual, correct info.

Agreed. I really hope they are taking the time to fix all the issues and not just throw more bands up for this to keep being a mess.

 

[ninafeliz]

The 10 days wording would be the same as what it was for just the colored bands, right?

I don't know either way, but if I had to guess at a long-term plan, it would be to ship as soon as you place & pay for the custom order. That way they're not keeping inventory on hand for months or running into the issues seen thus far, that they're out of what someone wants when it's close to their trip. Mind you, if they did that long-term, I don't know how that interacts with reservations that are far enough out to still cancellable with full refund.

You could be right, who knows. I just foresee people either losing them or changing their mind closer to their trip and wanting a different one. If they made and customized them to order, how is that different from what they've been doing all along with the plain ones? You order, and 30 days prior (or 11, whatever) they make and ship it. They just have to have many different bands to make and ship. I was going to say if you pay when you order they would have to ship right away, but I guess I have pre-ordered other things and paid up front, although it seems more the norm to pay when it ships. If you cancel and already have your bands, they charge you the additional $15. I guess if your cc expired or you cancelled it in the meantime they might be out of luck, but you also might get a black mark by your name in disney's book haha!

 

[ninafeliz]

Did you get any email confirmation of ordering that replacement? My CM said I wouldn't get an email until it was shipped maybe in 5 days. She did give me a physical confirmation number.

The CM specifically said no email confirmation, she gave me one that I wrote down. She said I would get an email when it ships.

 

[ninafeliz]

Agreed. I really hope they are taking the time to fix all the issues and not just throw more bands up for this to keep being a mess.

I agree, but if they were doing that why did they throw them all up for a couple of hours this morning? I would have rather missed out on them for this trip and had them release actual, concrete info with correct details than have it this way.

 

[Crissy.P]

It’s been showing inventory of themed bands since 6:00 AM CST but just now everything is gone!!

 

[jkohmi]

That super stinks. From the sounds of it, they are being bombarded with calls. I think a lot of bands were delivered yesterday and all those people who got incorrect orders are probably calling. I hate to say it, but I am not sure if Shop Disney will be helpful if the order hasn't been processed, but I sure hope so for you!

I'm not sure that they can help, either, but they appear to be my only hope since I've now talked to three WDW GS people who have said that there's nothing they can do until somebody (apparently on the ShopDisney end of things??) presses the magical "shipped" button.

I would like to think that they would fill my unprocessed order from Tuesday prior to filling orders from today, but that's probably too logical, huh? I mean, they could be doing that, but I'm not going to get my hopes up.

 

[vicarrieous]

I'm not sure that they can help, either, but they appear to be my only hope since I've now talked to three WDW GS people who have said that there's nothing they can do until somebody (apparently on the ShopDisney end of things??) presses the magical "shipped" button.

I would like to think that they would fill my unprocessed order from Tuesday prior to filling orders from today, but that's probably too logical, huh? I mean, they could be doing that, but I'm not going to get my hopes up.

You would think! Although I am not sure any orders went through today. It would be interesting if someone did. I don't think their intention was that people could order today. I think they are just tweaking and adjusting the process and visually bands came back for a period of time. They are gone again btw.

 

[ninafeliz]

I'm not sure that they can help, either, but they appear to be my only hope since I've now talked to three WDW GS people who have said that there's nothing they can do until somebody (apparently on the ShopDisney end of things??) presses the magical "shipped" button.

I would like to think that they would fill my unprocessed order from Tuesday prior to filling orders from today, but that's probably too logical, huh? I mean, they could be doing that, but I'm not going to get my hopes up.

Are you still on hold? I would definitely talk to the people on the MDE end, which seems to be the number on the invoice when you get your bands. It seems as if somehow you went into limbo, and can't find the right person to get you out of it!

 

[ninafeliz]

You would think! Although I am not sure any orders went through today. It would be interesting if someone did. I don't think their intention was that people could order today. I think they are just tweaking and adjusting the process and visually bands came back for a period of time. They are gone again btw.

I placed an order for a castle band that went through, I got a confirmation, and the castle band actually shows in the little circle on MDE. But we'll see. Based on last week that should mean it is good to go, but who knows.

 

[vicarrieous]

I'm not sure that they can help, either, but they appear to be my only hope since I've now talked to three WDW GS people who have said that there's nothing they can do until somebody (apparently on the ShopDisney end of things??) presses the magical "shipped" button.

I would like to think that they would fill my unprocessed order from Tuesday prior to filling orders from today, but that's probably too logical, huh? I mean, they could be doing that, but I'm not going to get my hopes up.

Do you have a time on your confirmation email? I am just wondering at what point things started running out/messing up. I had a 724AM on Tuesday the 21st and one of my bands was replaced.

 

[vicarrieous]

I placed an order for a castle band that went through, I got a confirmation, and the castle band actually shows in the little circle on MDE. But we'll see. Based on last week that should mean it is good to go, but who knows.

You got one today?! Then it was working. I hadn't seen any positive reports

 

[ninafeliz]

You got one today?! Then it was working. I hadn't seen any positive reports

Hopefully! My confirmation email is timed 8:39 AM. I logged onto here, saw a report that they were back in stock, and went to MDE and ordered mine which was alone. Then I went to order 2 for my sons who are on their own order for their APs, and could only get one to "take", so I didn't get theirs. Now they are all gone and only the plain ones are options .

 

[abuck75]

We have a resort room only starting June 20. In addition, we bought AP's for the first time that we will activate this trip.

Is there any chance that even if we are unable to order the upgraded bands for room only, we could upgrade in person with the AP? Is this only on-line?

 

[jkohmi]

Are you still on hold? I would definitely talk to the people on the MDE end, which seems to be the number on the invoice when you get your bands. It seems as if somehow you went into limbo, and can't find the right person to get you out of it!

Yes, still on hold. For the third time since I've been disconnected twice. At least this hold music is 100% better than the WDW GS line.

Do you have a time on your confirmation email? I am just wondering at what point things started running out/messing up. I had a 724AM on Tuesday the 21st and one of my bands was replaced.

Mine is 10:38 am on Tuesday.

It looks like people on this thread starting noticing bands disappearing from the options to select Tuesday around 1:30 pm.

 

[ninafeliz]

Yes, still on hold. For the third time since I've been disconnected twice. At least this hold music is 100% better than the WDW GS line.

That's crazy. I was on hold an hour but never disconnected!

 

[vicarrieous]

We have a resort room only starting June 20. In addition, we bought AP's for the first time that we will activate this trip.

Is there any chance that even if we are unable to order the upgraded bands for room only, we could upgrade in person with the AP? Is this only on-line?

I believe it is online only.