Magic Bands Help Needed

[cruisehopeful]

I ordered Magic Bands (we've never had them before) and they came linked to my MDE. It was easy to pair mine with my phone. My husband can't pair his. He says it says it is already connected to another person. Both show up in my account and only his shows up in his account. Eventually, I decided to see if it would pair with my phone and it did. Is it supposed to be like that? I feel like that would make him have to be near my phone or does it not matter? Can we go off in different directions and his still operate?

On another note, his account doesn't show DVC-Y. Is there a way to get his to show it? He's on all the contracts and on my account.

 

[gottalovepluto]

Call Disney IT, pretty sure they’re your only hope and that’s a cross your fingers hope. Normally when a MB is linked to an MDE it’s a lifetime situation.

 

[PolyRob]

I ordered Magic Bands (we've never had them before) and they came linked to my MDE. It was easy to pair mine with my phone. My husband can't pair his. He says it says it is already connected to another person. Both show up in my account and only his shows up in his account. Eventually, I decided to see if it would pair with my phone and it did. Is it supposed to be like that? I feel like that would make him have to be near my phone or does it not matter? Can we go off in different directions and his still operate?

On another note, his account doesn't show DVC-Y. Is there a way to get his to show it? He's on all the contracts and on my account.

I am a little confused. If your husband has his own My Disney Experience, it should not show his MagicBands listed under his name on both his My Disney Experience account and your My Disney Experience account.

Once a guest is invited to share plans and has their own My Disney Experience account they manage their own MagicBands and cards.

You can still order the bands through the linked reservation, but he would see it once it shipped and linked, not you.

Did a DVC reservation accidentally duplicate your husband's legal name rather than matching to an existing linked profile and did you order MBs on that profile you manage with his name rather than the profile assigned to his own personal email?

As @gottalovepluto mentioned calling IT should help you resolve this. Based on what you're saying I believe there are two profiles with the same name (or slight variation between legal DVC deed name and preferred name). One linked to your husbands email which is his own My Disney Experience and one that is a profile you manage within your My Disney Experience. IT can merge the profiles together and get that sorted out.

As for the DVC-Y, your husband would need his own MyDisney account. When you became DVC members each deeded name should have received a club ID and an activation code. If he has these emails he needs to login to the DVC website under his same email address as his My Disney Experience account and add the membership. This should then add the DVC-Y affiliation across his MyDisney accounts (My Disney Experience, Disneyland, etc). If he doesn't have the club ID and activation code call Member Services with him and it can help you out.

 

[cruisehopeful]

I am a little confused. If your husband has his own My Disney Experience, it should not show his MagicBands listed under his name on both his My Disney Experience account and your My Disney Experience account.

Once a guest is invited to share plans and has their own My Disney Experience account they manage their own MagicBands and cards.

You can still order the bands through the linked reservation, but he would see it once it shipped and linked, not you.

Did a DVC reservation accidentally duplicate your husband's legal name rather than matching to an existing linked profile and did you order MBs on that profile you manage with his name rather than the profile assigned to his own personal email?

As @gottalovepluto mentioned calling IT should help you resolve this. Based on what you're saying I believe there are two profiles with the same name (or slight variation between legal DVC deed name and preferred name). One linked to your husbands email which is his own My Disney Experience and one that is a profile you manage within your My Disney Experience. IT can merge the profiles together and get that sorted out.

As for the DVC-Y, your husband would need his own MyDisney account. When you became DVC members each deeded name should have received a club ID and an activation code. If he has these emails he needs to login to the DVC website under his same email address as his My Disney Experience account and add the membership. This should then add the DVC-Y affiliation across his MyDisney accounts (My Disney Experience, Disneyland, etc). If he doesn't have the club ID and activation code call Member Services with him and it can help you out.

In my MDE it says I manage his. I ordered them through DCL and it had me check off who each one was for. I'll have to check with him to see if his name is slightly different. He only recently downloaded all the apps (Disneyland, WDW and DCL). It's possible that something is off with the name, but it did show up in his WDW App automatically. At any rate, it sounds like an IT issue. Thank you both.