Magic Bands Gone in App after Update?

[FallsChurchDad]

So our Magic Bands and Cards are now blank in the app, after the new LLMP update.

They all still show up if we log into our MDE account in any browser.

All of our reservations (hotel, tickets, lightning lane) show up in both places, just fine.

I had two phone calls with Guest Services, and they said it requires an app fix, and they asked me to "submit an IT ticket" in MDE "with a detailed written report," which I did. I got a response that said they would respond within 5 business days.

I also started a Chat within the MDE app and explained the issue. The person ("person"?) on the other end did not have a very kind response, basically saying it is not a problem because it doesn't matter whether they show up in the app. I explained that the reason we realized the problem is because we were trying to pair our nine-year-old son's new MB+ with his phone, and then we realized all of our MBs (new and old) were gone. We need to pair the MB+ so that he can play Batuu Bounty Hunters and other games, which is the only reason we bought him a new MagicBand+. Then our chat partner said Disney IT is working diligently on the issue but they cannot provide an ETA for a fix.

Has anyone else experienced this? Any suggestions?

I can't believe I've spent two hours of my day essentially letting Disney IT know about a bug in their app update, with very unpleasant customer service - I feel like I should get paid for submitting an IT ticket with a detailed written report..... This is how it works for a family Disney vacation now?

 

[Kooks and Bay Bay]

If they show up in MDE on the website then I don't see what the issue is?

So on the app did you click on the 3 lines in the bottom right and then scroll down where it says magicbands and cards and then look at your options?
The first is MB+. I don't have any so I clicked on the regular MB and bam there they all are.

 

[FallsChurchDad]

The issue is for "pairing" the Magic Band+, to use the MB+ to play games, which is the only reason we got it.

I did click on the hamburger menu and scrolled down to Magic Bands and Cards. In the app, they used to all be where you said. In the browser, they are still there. In the app after the update, nothing is there. I have tried this many times, with Guest Relations and IT, I've logged out and back in, and I've unistalled and reinstalled and logged back in. It doesn't work. They are working on a fix now.

 

[Mle8308]

I read your post and logged into MDE to see if my bands were still there. And at first, no they were not. I could only see the MB+. none of my other older ones. Then I noticed the ribbon at the top and it had an option to select "Magic Band". Once I selected that, my old ones appeared. This may not apply to you and you may have tried this. Just thought I'd offer the suggestion, just in case!

 

[FallsChurchDad]

I read your post and logged into MDE to see if my bands were still there. And at first, no they were not. I could only see the MB+. none of my other older ones. Then I noticed the ribbon at the top and it had an option to select "Magic Band". Once I selected that, my old ones appeared. This may not apply to you and you may have tried this. Just thought I'd offer the suggestion, just in case!

I appreciate the way you worded your post! Guest Relations walked me through the same suggestion - but the problem is, I don't have a ribbon at the top anymore that says "Magic Bands." I think you only have that if the system realizes you have something in your account. Otherwise it's just an option to Link, which is all I have in the app now. But thanks, I definitely want to try anything that might work!

 

[sponica]

Are you on an apple phone or an android phone? Mine appear in the version of the app running on my google pixel.

 

[Mle8308]

I appreciate the way you worded your post! Guest Relations walked me through the same suggestion - but the problem is, I don't have a ribbon at the top anymore that says "Magic Bands." I think you only have that if the system realizes you have something in your account. Otherwise it's just an option to Link, which is all I have in the app now. But thanks, I definitely want to try anything that might work!

Hope you get it figured out! Disney IT is NO fun!

 

[FallsChurchDad]

Are you on an apple phone or an android phone? Mine appear in the version of the app running on my google pixel.

iphones

 

[elvispursley]

I’m using iPhone and I can see all my MB, previous and my current MB+. Very odd

 

[MinnieMSue]

Mine are there. Sorry you are having this issue. Hope it is fixed soon