made bog fp+ selections, now can't log in

[postage stamp]

So I just made our direct to table selections for our upcoming trip in March and it went just as smooth as could be. Until I tried to look at the mde site again a few seconds later. I now can't log in at all. It keeps telling me I have an invalid email address or password even though they are the only ones I have! Won't let me reset the password either. Half the time it tells me they don't have my email on file, the other half I'm told I can't reset the password because I already have an account. So I may or may not have lunch one day, who knows, can't see it, and who knows what may have happened to the rest of my trip! I love planning, but this just stinks.

 

[Robo]

So I just made our direct to table selections for our upcoming trip in March and it went just as smooth as could be. Until I tried to look at the mde site again a few seconds later. I now can't log in at all. It keeps telling me I have an invalid email address or password even though they are the only ones I have! Won't let me reset the password either. Half the time it tells me they don't have my email on file, the other half I'm told I can't reset the password because I already have an account. So I may or may not have lunch one day, who knows, can't see it, and who knows what may have happened to the rest of my trip! I love planning, but this just stinks.

Restart your device and try again.

Welcome to Glitch City.
Population: Everybody.

 

[postage stamp]

I tried that. I also tried using my husband's tablet and phone, my dd's tablet, and my PC. Disney seemingly has no recollection of my email address.

But using the same account I can still log in to ESPN.com without a hitch, so have no fear, I'm at least still up to my eyeballs in Olympics spoilers.

 

[MermaidMommy]

Try deleting your cache and cookies first, and then close our your browser. I have to do this all the time to get it to work for me.