Lost Passport

[Susiesark]

If it were me I would just not even plan on getting on the ship until San Fran. Rent a car and head there tomorrow and be at the office Monday morning. I really hope she made an appointment. Otherwise this gets worse.

(And yes, I also went to check on my passport )

DCL said they would not let her board in SF.

 

[southerngirl528]

Just read this post, and oh my! Stomach just knotted up for her. I pray she can get those Passports somehow.

We used TravelVisaPro out of San Francisco (we used them by overnights from NC), to get a Visa for DH who was going to work an event in Brazil, and the event planners had not given us the essential info to obtain the Visa until very last minute. (yes, I was DAILY nagging them for weeks!) TravelVisaPro does passport services too, and though it looks like the OP won't be able to use them, they were terrific, and the turnaround, which was 48 hrs as I recall, from my hand to theirs & back,(AMAZING if you realize I overnighted docs from NC, they hand carried to SF Passport office & overnighted it right back), & though I cannot recall what those charges were, I thought they were a bargain for services rendered.

 

[Bluestars]

This thread made me think about moving my passports from a locked file cabinet at work and putting them in my bedroom. Then I was scared that if I moved them before my cruise, they would just get lost. I will leave them alone until the day before the cruise.

I think putting them in a the pink envelope is a great idea.

 

[OrangeCountyCommuter]

DCL said they would not let her board in SF.

So in other words if she just missed the ship she missed the entire cruise?

That's just so bizarre and not "customer friendly" Other cruise lines will let you "catch" up if something goes wrong, why not DCL?

Poor OP she may just be stuck.

(Of course what DCL says on the phone and what really happens are not always at all related. So maybe the folks on the ground will be more realistic. The only reason I can think they couldn't is immigration, but I can't believe they don't have that at San Fran)

 

[lbgraves]

I don't believe it is possible for them to board in SF since the ship needs to stop in a non-US port before allowing guests to board if they missed the departure. I remember this being an issue when the ship went to Key West from PC. It's not just DCL being difficult. If they were to allow a guest to board outside of the laws, they could face a large fine and other trouble.

 

[PrincessShmoo]

I don't believe it is possible for them to board in SF since the ship needs to stop in a non-US port before allowing guests to board if they missed the departure. I remember this being an issue when the ship went to Key West from PC.

Not really. In that situation (PC-Key West-wherever-PC) they can't board in one US port (Key West) and disembark at a different US port (Port Canaveral) without a stop at a distant foreign port. The closest distant foreign port in that area would be Aruba, I think. This falls under the PVSA.

For the OP, they are not on a closed loop cruise, so going from one US city (whichever one) to a foreign port (Vancouver) isn't a violation of the PVSA. It can be done. Just not on DCL, apparently.

 

[OrangeCountyCommuter]

I think if DVC had told me I wasn't getting on (and of course even if you whined and convinced them to let you on , there is the issue of getting out of Canada) I might have just stayed home. Her ONLY hope is MOnday AM at the Los Angeles location and it's going to be tight...

 

[lbgraves]

[

For the OP, they are not on a closed loop cruise, so going from one US city (whichever one) to a foreign port (Vancouver) isn't a violation of the PVSA. It can be done. Just not on DCL, apparently.

I don't see DCL arbitrarily deciding to deny a guest boarding just to make life difficult for them. There is either a part of the regulation that we do not know, or it is a case of the CM who the OP spoke with not knowing what they are talking about [which happens often].

 

[PrincessShmoo]

[

I don't see DCL arbitrarily deciding to deny a guest boarding just to make life difficult for them. There is either a part of the regulation that we do not know, or it is a case of the CM who the OP spoke with not knowing what they are talking about [which happens often].

Sorry, I wasn't saying DCL arbitrarily decided to deny the guest boarding. I was just pointing out that it is possible for this to happen. It does on other cruiselines. There could be several reasons why not (among them not having the proper authorities available in SF for processing them). But it's not a violation of the PVSA for a person to go from LA-Vancouver or SF-Vancouver.

But, also quite true, that whoever OP spoke to at DCL may not know what they are talking about. I don't know how far up the chain of command OP decided to pursue the question.

 

[Spwhoney]

So in other words if she just missed the ship she missed the entire cruise?

That's just so bizarre and not "customer friendly" Other cruise lines will let you "catch" up if something goes wrong, why not DCL?

Poor OP she may just be stuck.

(Of course what DCL says on the phone and what really happens are not always at all related. So maybe the folks on the ground will be more realistic. The only reason I can think they couldn't is immigration, but I can't believe they don't have that at San Fran)

Not DCL's fault. It's law now. On our Alaska cruise in sept. the minute we docked back in Seattle the WHOLE crew had to "disembark" and go through customs (maybe not officially what its called) and then turn right around and get back on the ship. They literally just stopped what they were doing and went out, chefs still in uniform and stuff. Its because we docked in a foreign port.

 

[sayhello]

Not DCL's fault. It's law now. On our Alaska cruise in sept. the minute we docked back in Seattle the WHOLE crew had to "disembark" and go through customs (maybe not officially what its called) and then turn right around and get back on the ship. They literally just stopped what they were doing and went out, chefs still in uniform and stuff. Its because we docked in a foreign port.

Sorry, but I don't understand how that's relevant. Your story occurs *after* docking in a foreign port, and has to do with crew, most of whom are not US citizens. Where did your cruise originate? If it was in Seattle, it's a closed-loop cruise and not at all the same as a one-way cruise from the US to Canada.

Sayhello

 

[sayhello]

Personally, I'm going with either the CM didn't know what they were talking about (likely) or there are no immigration services at the port where DCL is docking in San Francisco. I suppose that's possible.

There is no way that boarding in San Francisco instead of LA violates the PVSA.

Sayhello

 

[lbgraves]

The PSVA is very clear that anyone who is in the capacity of working for the ship is exempt from the restrictions. The crew needs to clear through customs at a set time during their contract. That is why your servers sometimes aren't there the last morning. Besides, if they had to do that after stopping in a foreign port, it would happen almost every cruise.

 

[everydaymathchick]

She's flyng into LA now.

Just curious - what FB page are you referring to?

Sent from my iPad using DISBoards

 

[TwinPrincessMermaids]

Personally, I'm going with either the CM didn't know what they were talking about (likely) or there are no immigration services at the port where DCL is docking in San Francisco. I suppose that's possible.

There is no way that boarding in San Francisco instead of LA violates the PVSA.

Sayhello

I thought the maritime law stated that you couldn't go to two US ports without a foreign port. Ie we had to fly to Cali, bus to Tijuana Mex so then we could sail to Hawaii. Nothing bout a closed loop since we flew out of Honolulu back to Detroit. Similar to embarking Vancouver n then to the other us ports... Not that it will help OP. I have personally not heard of ones embarking cruise at destination and picking up later but I have heard of denied boarding....

 

[lbgraves]

Just curious - what FB page are you referring to?

They are more than likely talking about the FB group for their DIS meet.

 

[Disney Dreams]

Just curious - what FB page are you referring to?

Sent from my iPad using DISBoards

The cruise DISBoard's meetup group's fb page.

- Dreams

 

[Susiesark]

Just curious - what FB page are you referring to?

Sent from my iPad using DISBoards

It's the FB page for the repo cruise. It's a closed group. Many of us have been brainstorming as to what to do. I'd be out of my mind crazy about now. Sh'e going to a passport office in LA at 7 am Monday. Say a prayer for her!

 

[sayhello]

I thought the maritime law stated that you couldn't go to two US ports without a foreign port. Ie we had to fly to Cali, bus to Tijuana Mex so then we could sail to Hawaii. Nothing bout a closed loop since we flew out of Honolulu back to Detroit. Similar to embarking Vancouver n then to the other us ports... Not that it will help OP. I have personally not heard of ones embarking cruise at destination and picking up later but I have heard of denied boarding....

You can't embark and disembark a cruise in two different US ports without going to a distant foreign port. As long as you're embarking in LA (or San Francisco) and disembarking in Vancouver (not a US port!) the PVSA allows this, and doesn't care what other ports you *visit*. For most people on this particular cruise, they are embarking in LA, merely visiting San Francisco (continuing on the cruise) and then disembarking in Vancouver. If the OP embarks in San Francisco, they're still good, because they'd still be disembarking in Vancouver.

For your cruise, you could not embark in LA and disembark in Hawaii, because they are both US ports. If you embark in Mexico, you are embarking in a foreign port, and disembarking in a US port (Hawaii). Again, totally allowed by the PVSA. (Some Hawaii cruises used to go to the Fanning Islands, which is the only distant foreign port anywhere near Hawaii, but it added like 4 or 5 sea days to the cruise to get there & back. So since there's no distant foreign port that's good to use for Hawaiian cruises, most choose to start or end in Mexico or in Vancouver in order to embark or disembark in a foreign port). Canada & Mexico are near foreign ports.

Hope that makes sense!

(Oh, and if people miss embarking the ship in the original port such as Port Canaveral, they can try and meet the cruise in the next port. For a closed-loop cruise, it has to be the next *foreign port*, since the cruise would no longer be considered a closed-loop cruise for those people; they'd need to embark in a foreign port in order to disembark in the US. That's why if the 2nd port is Key West, you can't join the cruise there; you'd need to wait until it hit Castaway Cay or the Bahamas or something. In the OP's case, however, it's not a closed-loop cruise, so that's not a concern. But it may be why the CM was confused and thought boarding in San Francisco would not be allowed.)

Sayhello

 

[sayhello]

It's the FB page for the repo cruise. It's a closed group. Many of us have been brainstorming as to what to do. I'd be out of my mind crazy about now. Sh'e going to a passport office in LA at 7 am Monday. Say a prayer for her!

I am definitely saying prayers & keeping my fingers & toes crossed for her. What a nightmare!

Sayhello