Lost ADR #'s! Not showing in new system! Are we ok??

[Baloo76]

Hopefully someone can help us with our situation...

My wife surprised me on Christmas with a trip to WDW for my Bday in January She had to book some ADRs without my knowledge, and without knowing exactly where I'd want to eat, she had to double book a couple nights. Our plan was to go on this week and cancel the ones we didn't want.

Here's where we are running into our problem. When my wife booked the restaurants, they all showed up in her online account and she also got emails. However she thinks she accidentally deleted the emails (as gmail groups them all together and was trying to delete the email corresponding to an ADR she had already cancelled). However since they were all online she didn't worry about it.

Yesterday she went online and realized the whole system had been 'updated'. None of our ADRs are listed and we have to 'manually' import them using our confirmation #'s - but we don't have them! (except for Be Our Guest).

Since we had that one conf #, were able to 'transfer' the Be Our Guest ADR to the new system but cannot see the others. We are planning to call WDW tomorrow.

Will they be able to find our ADRs? We want to confirm the times and also cancel the couple we don't need anymore, and are kinda freaking out that they don't have any of them anymore. Please help!

thanks!!

 

[pxydst]

yes, on the new website it said if your plans are not showing up dont worry they did not lose them, if you are really concerned, give them a call, its always nice to talk to someone that tells you to have a magical day!!!

 

[Baloo76]

FYI I was able to call and provide my name and phone # via the automated system and get the conf #'s for all our ADRs. It was sort of a pain since it was all done through the automated system but at least I got the #'s and 'imported' them into the new system so they show up under our reservations.

 

[kbuck]

What number did you call?

 

[Kmygrl73]

The automated system wouldn't recognize my name or phone # so I finally called and they had to read me all my confirmation #'s,etc. I really didn't want to call but nothing was showing up online for us either so at least I now have peace of mind that our reservations are ok!!!

 

[kbuck]

Can someone give me the number to the automated dining? I need to check my reservations.

 

[TruBlu]

UGH! Mine are all gone too, and I don't have #'s.
This should be fun...

 

[chloelovesdisney]

407-wdw-dine