LMTC Disneyland tickets no longer available?/Information on Refunds

[mouschievous]

Just got a pdf of the voucher and it had a 2021 expiration date. Darn!

Can I ask what email address it came from? I'm having a heck of a time reaching someone for a refund.

 

[califlorican]

Just an update and plug for Kalia -- I heard back from her today that my refund is in flight and I should see it back in 7-10 days. So I'm not considering this closed until I see the $$ back, but good signs that it's progressing.

Check your bank account. Mine is already pending as of today!

 

[califlorican]

ATTENTION ALL DISNEY LOVERS. I HAVE NEWS ... PLEASE NO LONGER EMAIL KALIA. YOU NOW HAVE TO EMAIL SPECIALIZED.BTB.ORLANDO@HOTELBEDS.COM
THIS JUST IN... IM SORRY FOR THE INCONVENIENCE.

THANK YOU BETTY

Aw no, is she also being reduced hours/let go? This whole situation is just horrible. I’m so sorry you all have had to go through this.

 

[Bmlors]

Check your bank account. Mine is already pending as of today!

Good call — I also see a pending credit on my credit card. Finally!

 

[scunnin3]

MOD EDIT: Do not use the email address below. Kalia is no longer in that dept.

@mouschievous I emailed Kalia mentioned in the LMTC thread. But today, they asked people to email a different account. Here is Kalia’s email: kalia.hylton@hotelbeds.com

 

[mouschievous]

I emailed Kalia mentioned in the LMTC thread. But today, they asked people to email a different account. I’m happy to send it to you if you need it.

Thank you! I emailed Kalia with no response, and tried the new email today but it's undeliverable If you can message me the email address you received the email from, that might help.

 

[scunnin3]

MOD EDIT: See post #775 below for updated, correct email address.

Thank you! I emailed Kalia with no response, and tried the new email today but it's undeliverable If you can message me the email address you received the email from, that might help.

specialized.btb.orlando@activitiesbank.com
This is the email I received the voucher from. I sent two emails to Kalia and she replied to the second. She had forwarded my issue to another person and I don’t see their email address in the thread. I’ll keep looking as there were 3 or 4 messages within the company verifying that they hadn’t sent the ticket previously, etc.

 

[scunnin3]

Thank you for the update Betty. Unfortunately I sent an email to that address and it kicked it back as undeliverable.

This is similar to the account I received a voucher from. However, the portion after @ is different on mine.

 

[theluckyrabbit]

ATTENTION ALL DISNEY LOVERS. I HAVE NEWS ... PLEASE NO LONGER EMAIL KALIA. YOU NOW HAVE TO EMAIL SPECIALIZED.BTB.ORLANDO@HOTELBEDS.COM
THIS JUST IN... IM SORRY FOR THE INCONVENIENCE.

THANK YOU BETTY

Thank you so much, Betty, for keeping us updated -- it really means a lot to us here! You really are special! Hope you are doing well!

 

[babeblews]

MOD EDIT: See post #775 below for updated, correct email address.

@mouschievous I emailed Kalia mentioned in the LMTC thread. But today, they asked people to email a different account. Here is Kalia’s email: kalia.hylton@hotelbeds.com

please do no use that email anymore... she is now in a different department and asked me to tell you all to email SPECIALIZED.BTB.ORLANDO@HOTELBEDS.COM thank you and sorry for any inconvenience
miss you all take care stay safe
Betty

 

[Bmlors]

Good call — I also see a pending credit on my credit card. Finally!

@califlorican -- are you still seeing your credit? Today the pending credit I saw yesterday is gone...I'm back to square 1 somehow.

 

[babeblews]

Thank you so much, Betty, for keeping us updated -- it really means a lot to us here! You really are special! Hope you are doing well!

thank you so very much ,, same to you all

 

[babeblews]

@califlorican -- are you still seeing your credit? Today the pending credit I saw yesterday is gone...I'm back to square 1 somehow.

that is just your bank if you saw it pending you will still get it
give it a day

 

[babeblews]

This is similar to the account I received a voucher from. However, the portion after @ is different on mine.

which address ??

 

[babeblews]

OK SO HERE IS THE UPDATE. I WAS GIVEN THE EMAIL INCORRECTLY PLEASE SEE BELOW THE CORRECTED EMAIL. MY APOLOGIES I JUST TYPED WHAT I WAS GIVEN ..

SPECIALISED.BTB.ORLANDO@HOTELBEDS.COM

THIS IS THE CORRECT EMAIL SPECIALISED WAS SPELLED WRONG IN THE OTHER ONE...

THANK YOU
BETTY

 

[mouschievous]

Than you Betty! I'll try that one today.

I hope all is well with you ❤

 

[mouschievous]

OK SO HERE IS THE UPDATE. I WAS GIVEN THE EMAIL INCORRECTLY PLEASE SEE BELOW THE CORRECTED EMAIL. MY APOLOGIES I JUST TYPED WHAT I WAS GIVEN ..

SPECIALISED.BTB.ORLANDO@HOTELBEDS.COM

THIS IS THE CORRECT EMAIL SPECIALISED WAS SPELLED WRONG IN THE OTHER ONE...

THANK YOU
BETTY

I used this email today and received a response in just a couple hours. The hotel beds response was to Kalia and me, telling Kalia that they've canceled my vouchers on their end and asking Kalia to please do the refund. I thought the details might be of interest to anyone else in a similar situation.

Thanks again to Betty for continuing to help with this. She's gone far beyond the call of duty. Any business would be lucky to have her representing them.

 

[babeblews]

Thank you once again for those kind words. Life is tough but taking one day at a time. I hope you all are well.

 

[Bmlors]

FYI, for anyone following along, my refund was resolved. I'm honestly not sure if it was resolved via my credit card company or LMTC directly -- I saw a pending credit for one day, which never actually posted. But a few days later the credit card company issued me a permanent credit for my ticket purchase and indicated that my dispute was resolved. Either way, I got my $$ back, so am happy now.

 

[babeblews]

checking in on all you disney lovers. hope you are all doing well ...