JustCor
DIS Veteran
- Joined
- Mar 7, 2015
- Messages
- 1,517
I did tech support in a former life. It's not a fun job. People aren't calling you because they're happy that you exist. They're calling because something isn't working and they want it fixed. What tends to happen more often than not is that the thing works but they didn't do something simple to make it work (is it plugged in? Did you turn it on?) It they tried to fix it themselves and made it considerably worse. When they realize it's something simple, they tend to get more angry and take it out on tech support. I understand. I'm very mindful of those things. You would be shocked at how many people have asked me to fix their iPhones because it's not ringing anymore and the fix is as simple as flipping the switch on the side. It happens. I also have a pretty good handle on how to troubleshoot a problem and resolve most issues on my own. Call it an additional perk of working a tough job.
It's frustrating that I just walked through the steps that I took to troubleshoot my door problem and the first thing she asks me is if I've tried my MagicBand. Yes, as I said right off the bat.
I'm frustrated. I was frustrated earlier because I was essentially forgotten at lunch. I was hoping to go out and just forget about it. Instead, my frustration is compounded by trying to get a door fixed.
It's frustrating that I just walked through the steps that I took to troubleshoot my door problem and the first thing she asks me is if I've tried my MagicBand. Yes, as I said right off the bat.
I'm frustrated. I was frustrated earlier because I was essentially forgotten at lunch. I was hoping to go out and just forget about it. Instead, my frustration is compounded by trying to get a door fixed.