Let's hear about about L & M car rental

[GAIL HAYDEN]

Rolo,
Guess they don't read their email. I wrote and told them about the problem with the virus.
I also lodged a complaint about their reservation agent. She was beyond rude. I FINALLY got an email today recognizing the incident. Also an offer for a discounted rate on a car.
This complaint was emailed on the 4th of Jan. Not particularly timely in the customer service area, IMHO.
Pluto and a few others have had good luck with them, and I think that is great, but, I am not taking the chance here. I went through priceline and paid about 10.00 more for the week through Avis. I know Avis.

 

[Pan's Dad]

the rates i got for a minivan during Pres Week blew away the other carriers such as Aivs and Dollar who we have used in the past...i found the best rate was when i called L&M directly - i saved money from Travelocity and from L&M's website.

The only issue I had was the man stated he could not give me a confirmation number over the phone and when i asked if he could email one to me he said he could not. I thought this was strange...i followed up with an email to their company on 1/2/02; and after no response, i emailed again on 1/16/02 AND FINALLY RICHARD emailed me back on 1/23 stating our reservations were confirmed BUT HE GAVE NO CONFIRM NUMBERS.

I guess this should be ok....not sure why I could get no confirm numbers?

we got a rate on the minivans at 149.99/wk and 29.99/xtra day.

DO YOU THINK I NEED CONFIRMATION NUMBERS AND WHY IS IT SO DIFFICULT TO GET FROM THEM??? I think bringing the email should be fine..

 

[dtuleya]

What is their website address??? I searched on AOL for L&M car rentals and guess what it gave me??? Lesbian porn sites...go figure!

 

[DVC California]

dtuleya -Here's a link to their site:

L & M Car Rental

I have reserved a minivan from Sat 3/30 to Mon 4/8 (9 days) for $159.99/week plus $31.99/extra day. Beats most of the majors who wanted about $450-500 for the same time period, but I wonder if I could save anymore calling direct.

BTW - Is there a counter in the terminal or do we walk straight out to the garage?

TIA, Steve

 

[dtuleya]

Thanks so much....wasn't going to try another search (was afraid)! LOL!

 

[Pan's Dad]

i understand there is a counter in the terminal

Here's two questions though:

Did you guys get confirmation numbers?

Why can't I now find L & M on Travelocity? earlier this month i saw them listed....

 

[LMcarrental]

From L&M management team:

We would like to thank everyone, who has visited our website at lmcarrental.net.
We have been reading your responses.We are aware that you might have questions that may not have been answered.
We would like to point out some basic information that may be useful to you regarding our company in Orlando International Airport.

We have been in business over 30 years. In orlando airport the last 2 years. We do have other companies nationwide but they are not under the name L&M.
We are so excited about your site and your responses, that we would like to gurantee the lowest rates in Orlando International Airport to you no matter what our website rates are.Also we like to remind you that we will match and beat any cofirmed reservation rate of any car rental company Orlando Airport.

Some of you have questioned us regarding some unanswered emails. There may have been some emails overlooked, but we have assigned and designated a person to answer all your emails starting Tuesday jan 28.
We value your business and we are going to do whatever necessary to make you happy with your car rental needs.

 

[DVC California]

Did you guys get confirmation numbers?

Yes, I received a confirmation number when booking thru the website. It was WEBxxxx (the x's represent the 4 digit numbers at the end). The confirmation numbers are still in the low 200's, I think I remember Pluto saying he had a lower number..double digits?

Why can't I now find L & M on Travelocity? earlier this month i saw them listed....

I don't know. I also found them on Travelocity couple of weeks ago, went to L&M's own web site to compare rates and when I went back to Travelocity, they were gone. Maybe they are cutting costs on commissions by trying to handle their own online ressies.

Steve

 

[LMcarrental]

We are on travelocity, however based on number of reservations that we receive and the Date from time to time we close our reservation system that incourage people to book through our website. We pay a very high fee by getting bookings from Travelocity.

 

[Mickey_Maniac]

Am I doing something wrong, or are there coupons or discounts that I missed? When I went to L&M and put in my dates 4/26-5/4 for a full size, it came back at approx $330 total./ The same dates for the same car thru National is $181.

Anyone got any suggestions?

 

[pbhunt]

That's very interesting, LMcarrental person. Are you suggesting that people who book online at the L&M website will get better fares, rather then book with Travelocity/other travel sites? Please explain. I have a ressie with National, but I'm sure we would love to know if you have any inside info on best price at L&M. Thanks

 

[Big V]

It's good to see LMcarrental person on here. I hope you can answer the questions asked on this thread. We are using you from Feb. 13 to Feb.22. Last year we used you also and we were wondering if you now have return check-in in the parking ramp, as last year you didn't?

 

[Pluto4President]

LMcarrental
Welcomed Guest

Registered: Jan 2002
Location:
Posts: 2

Cool - when I first started this post, I informed them about the site and told them what we were doing.

I just returned today from a pleasurable rental experience. As I posted earlier the pick-up was smooth and the car was brand spankin new. Today's return went quick, 5 minutes at the garage booth and I was gone. Thums up for L&M, and will not hesitate to use them again! All set for March!

 

[LMcarrental]

We would like to extend our gratitude to Pluto, for starting this for us. We have got many positive responses and many reservations from you guys.

" Your next car rental will be a complimantary one and the vehicle of your choice when you get to our counter."

If there are anyone else that can help us with this sort of free advertisment please let us know we shall go our of our way to make you happy in anyway we can.

one of the main reasons that we can compete with the big car rental companies, is because of advertising cost , we advertise less , we do not over book. Therefore we make sure our customers stay satisfied.

As we mentioned in the last response, if you are reservation is made through our link from this site you stand to get the lowest rates in Orlando Airport. This means no matter what rate may be through our website, if you find a lower rate in the orlando airport we will beat it by MINIMUM 10%. (you must have confirmation from the other company in Orlando Airport)

Also we are working on giving you guys more special discounts, such as free Lower underage fee charges, free upgrades and etc.
We would greatly appreciate any advertising help we can get. WORD OF MOUTH IS THE GREATEST ADVERTISING TOOL.

 

[pbhunt]

Gosh, Pluto, you ALWAYS get the best car rental deals! Thank you LMCarrental, for joining us. If that's really true about beating other company's deals.; I will give your website a look, for our April reservation, in the VERY near future. THANKS.

 

[Illinois Mark]

LM Carrental has joined the discussion. Very cool and WELCOME! It reminds me of when SwanDolphin joined the resort boards and started answering lots of questions about the Swan and Dolphin hotels and helping out people anyway he could. I hope LM Carrental stays around a while to get all of our questions answered. I am looking to rent a mini van for the first week in May and was wondering if they had integrated child seats. Also, any word on if the virus problem has been fixed? I am thinking of calling instead of e-mailing.

 

[DVC-Don]

Hi all. We got in last night from a twelve day stay & rental from L&M. There was a line on the 16th about 10 AM, but it went fast. Spent about 15 minutes (including wait time) to finish the paper work. I was not asked for any insurance papers, although I had my Dec. page with me. The lot was easy to find. We got a Gallant. Now to me, it was smaller than what I thought a full size should be. But then again at home I drive a Ford F-250SD and a Windstar which are big. We were able to get 1 large, 1 mid and two carry ons in the trunk. The car had 22,000+ miles on it and was dirty, in and out. Sorry, but that's the way it was. It ran fine without any problems.

Return was fast. Overall, it was a good experience, especially when you figure in the price we got.

 

[ebhurleys]

Two thumbs up. We just got back from 9 wonderful days and I would have to say this was the easiest car rental we have ever had. Both ways picking up and returning. I would use them again in a heartbeat and have already recommended them to friends.

 

[poohraedopey]

Wish I had seen all of this earlier. The cheapest I can find if I cancel my Alamo for Presidents week is $300 with all of the taxes and fees at Avis. I put in for soemthing at dollar but havent recieved an answer on that. We go Feb 17th to Feb 24th

My standing Alamo is confirmed at 105 plus fees for the week with an economy we are trying to move ONSITE so we can drop off and get an early am flight.

LM quotes me For 7 Days Rental:

Your Daily Rate For A Vehicle Is $45.98 Per Day
Your Weekly Rate Is $229.90 Per Week
Your Rate Total For The Time You Have Specified Is $229.90
VLR Fee Is $11.83
Airport Fee Is $14.00
Florida Surcharge Is $23.68
Local Tax Is $15.34
Your Estimated Total Is $294.76

Off their website. That doubles my expense if I go that way. Oh well.

 

[Pluto4President]

This is awesome thanks...I will email you under seperate cover

Originally posted by LMcarrental
We would like to extend our gratitude to Pluto, for starting this for us. We have got many positive responses and many reservations from you guys.

" Your next car rental will be a complimantary one and the vehicle of your choice when you get to our counter."

Don - why didn't you say something about the dirty car? I checked the lot pretty closely yesterday when I returned and everything was in pretty good shape.