Let’s Talk About the App

[CoachBeard]

I’m a DL local but I haven’t been to the park in about a year. Last month I spent two weeks at WDW and after only being in DL for about an hour so far I have to say the app here is very poor reliability wise compared to Florida.

I was attempting to modify a lightning lane and the thing just crashed on me three times. It went to a nearly blank screen with an error stating it couldn’t load.

I went to pick up a mobile order and just had the screen up with order number. When I got to the counter and opened my phone it took 2 full minutes to access the stupid order info. The CM kept barking “order number. I need a number” at me while I said “I’m working on it”. That was frustrating and unnecessary all around.

There were a few other little instances I didn’t mentally take note of because I chalked it up to the place being busy or whatever but wow, this has been the worst app day I’ve had. Has anyone else experienced issues with Disneyland’s app? As well as not having issues in Florida?

 

[disneychrista]

I would delete the app, restart my phone and then redownload the app. I have not had any issues like what you describe.

 

[LKing]

I agree. I use the app in the parks several times a week and don't have those problems. There are a couple of spots in the park where I don't have the best cell service but that is a connection issue, not the app crashing.

When was the last time up updated the app? You might uninstall and reinstall it and see if it works better.

 

[CoachBeard]

I reinstalled it a couple of weeks ago since I haven’t been in a while. I just deleted and reinstalled (restarted a bunch of time earlier) and it still seems slow but it’s working.

 

[LKing]

I reinstalled it a couple of weeks ago since I haven’t been in a while. I just deleted and reinstalled (restarted a bunch of time earlier) and it still seems slow but it’s working.

Are you in the parks today? I would go to one of the customer service kiosks and see if a CM can help.

Are you using Disney wifi? If so, that can really slow things down, especially on a busy day.

 

[disneychrista]

I reinstalled it a couple of weeks ago since I haven’t been in a while. I just deleted and reinstalled (restarted a bunch of time earlier) and it still seems slow but it’s working.

Did you restart between deleting and reinstalling? This is the key to clear everything out before reinstalling.