Less than satisfied

[Gibraltarian]

Hmm it seems that all the maybes posted are in the defence of disney maybe they didnt know maybe we did not tell them properly ,maybe if i had seen the ships paramedic it would have been different. maybe my wife was in stress and anxious so she could not communicate properly maybe different guest relations officers were there. How about maybe if they had handled the personal problem I had with a bit more humanity I would be commenting on how great DCL are.
I can understand that you all love disney I for one also do,the main point without maybes for me ws the handling of a very critical situation was not done as humanely as it could in my view. this is my opinion and also the facts there are no maybes to be considered because You can never know what outcome a maybe may have. Maybe I could have been Killed by a doctor in italy or a paramedic in DCL if i had been given a treatment which did not suit me we will never know because it has not happened.
I am very much on the mend now after having been to the doctors here at home and had X-rays, resonance scan and CT scan done my spleen is nearly back to complete normality and my broken rib is getting much better and less painfull.
thanks to all sending best wishes.

 

[Gibraltarian]

her follows correspondence between me and disney

Hi I have just returned home after a week on the Disney Magic ship
sailing the Med. i am the man who had to stay in Spezzia Hospital
overnight because of a broken rib and suspected ruptured spleen.
Travelling with my wife and two children staying in stateroom 6502 I
feel that disney can cater for dreams and shows and all things
entertainment beautifully and with efficiency, but when it comes to
problems i feel that you will not entertain them with the grace and
humanity mostly associated with the term Disney. After just been told In
Spezzia Italy that I could die due to a suspected ruptured spleen my
wife returned to the ship in shambles and in shock to let her sister
know about the situation and inform the ships administration about the
problem of her having to leave my two children under the care and
supervision of her sister. Selfishly and unconsideratly the primary
worry of the ship was to get our stateroom account of 170 something
dollars paid for. believing that there is a time for everything to be
done properly you guys had my account details, my children were staying
on board did you really honestly have to make that the most important
thing to attend to did youreally have to make my still in shock wife pay
for that insignificant amount which could have been settled at a later
date, I feel instead she should have been emotianally assisted by Disney
with reassurances, assistance, informatiobn on hotels and most
importantly an escort to act as aid and translator to offer us
assistance in understanding what the doctors were telling us. As I
fortunately was discharghed the next day I made my way to Cittevechia to
rejoin my family on board within the first 5 minutes I recieve a call
requesting documentation on my discharge from hospital. I feel A phone
call inquiring about my health and wellbeing would have been more
appropiate and then a request for documentation. Providing this
documentation saw me spending 10 minutes on guest services queue,
providing passports another 15 minutes on queue, picking up passports
another 15 minutes and reactivating my account another 15. Could all
things needed for my continuation on board been solicitated at the same
time and not in stages,
Secondly on my second night on board my sunglasses were stepped on by
Micheal my stateroom attendant. The next morning he explained that he
had stepped on my Ray Bans and that a manager would be speaking to me
about the problem. unsuprisingly enough in hindsight no manager ever
turned up to resolve the problem. i reported this on my final night on
the cruise and was promised a call or a voice message but again nothing.
Please do not misunderstand me As i said before disney cruise is great
for entertainment, dining and magical moments but regretabbly when
problems appear they do not deal with them in the most humane way or
turn a blind eye. I have provided my email address and would expect some
sort of personal response to my message and not the same treatment of
turning a blind eye as i am beginning to be acustomed from Disney.

Dear Adrian:

Thank you for your email.

On behalf of the entire Disney Cruise Line team, I hope you will accept
my sincere regret for your disappointment with your cruise aboard the
Disney Magic. I was truly sorry to learn of the injury that led you to
disembark the Disney Magic in La Spezzia to seek medical attention. The
health, safety, and well being of our guests is always of paramount
importance to us, and we do have procedures in place to assist our
guests when medical emergencies arise. It is truly regrettable that our
shipboard medical center was not made aware of your concern so that they
could assist you. However, I can assure you that your concerns
regarding the manner in which our Guest Services team handled your
wife’s debarkation and your return to the ship have been taken very
seriously and shared with the appropriate managers.

Additionally, I was sorry to learn of your damaged sunglasses. If you
would like to file a claim with our company you may wish to contact our
Risk Management department at 407-566-7539.

Again, I truly regret any disappointment and hope these concerns will
not affect your regard for Disney. There is magic in the Disney name,
and we hope to have the chance to sail with you again one day soon.

Sincerely,

Rebekah
Executive Guest Correspondent
Disney Cruise Line


Thanks very much for your E-mail.
I would just like to iclarify that maybe you have sent the E-mail without the appropiate information or research into the problem been made.
I did personally inform the medical centre in person at the medical centre as it was them who gave me directions towards the nearest hospital.
Also i would like to add that micheal my stateroom attendant was excellent throughout the trip and the sunglasses incident was just misfortunate. Is there anyway i could find out if I have a valid claim via E-mail as I do not want to spend any more money. I spent 2 years saving for this holiday which turned out to be a very bad experience for me and my wife ( the kids were fine ) not all to blame on Disney but I feel they could have used a bit of magic in a simple way to make everyone feel much better.
I enjoyed the rest of the cruise and services provided I have even invited my waiter and assistant waiter Brendan and Noel to spend the day with us when Disney Magic stops here in Gibraltar I believe on the 12th of September

 

[bats]

her follows correspondence between me and disney

Is there anyway i could find out if I have a valid claim via E-mail as I do not want to spend any more money. I spent 2 years saving for this holiday which turned out to be a very bad experience for me and my wife ( the kids were fine ) not all to blame on Disney but I feel they could have used a bit of magic in a simple way to make everyone feel much better.

A valid claim for what exactly? The sunglasses, fair enough ... fill in trhe appropriate form as you would do if your car was broken into. Your wife's supposed bad treatment from GS? I guess if it's that, what you want is compensation ... and that's why our insurances are so high!

If it is for the treatment from GS .. what could possibly compensate you adequately in your mind? $100? 10% off another cruise? $1000? A free cruise?

Really, if it's for the treatment, accept the apology and walk away. If it's for the sunnies, fill the form in as everyone else would have to do and don't forget they'll want receipts to prove that you didn't buy them from Ebay for £10!

I'm seriously pleased that you're feeling better, but honestly, your email to them gave less info than you gave us ... it doesn't mention that you refused the help of the ships doctor as you'd have to pay (your insurance would have covered this anyway), doesn't mention that you went to the hospital in Spezia off your own back to save money ... you've chosen what to tell them, but in fact, you've only told them half of the story.

Move on I say, as you clearly just want them to throw some compo at you without actually having to do anything.

 

[Rogillio]

your email to them gave less info than you gave us ... it doesn't mention that you refused the help of the ships doctor as you'd have to pay (your insurance would have covered this anyway), doesn't mention that you went to the hospital in Spezia off your own back to save money ... you've chosen what to tell them, but in fact, you've only told them half of the story.

My thoughts exactly. When you pick and chose what you want to disclose you shouldn't be suprised by all the "maybe this" and "maybe that" speculation. I'm still waiting to hear why the heilick manuever was required it the first place?! Who broke your rib? Did this happen on the Magic? Was there no medical follow-up after you nearly choked to death and had to have this radical medical emergency procedure? Why did you not mention this to DCL?

 

[Mickeygolf]

Wow, you guys are pretty harsh. I thought it was pretty clear in the email that he wanted to know if it was really worth moving forward on a claim for the sunglasses. And taking everything else out of the picture, if anyone on this board were in the same situation and had to return to the ship to make arrangements for their families they would all at least expect a little compassion from Disney as we all konw it. Forget the idea that he didn't use the ships doctors or he didn't tell this person this and that person that. When his wife came back on board everyone on this board would expect Disney to show a little compassion. I'm not saying any type of compensatoin but a little understanding and possibly providing some assistance. We hear stories all the time of someone getting sick at a resort or injured and Disney goes out of their way with transportaion or any other type of assistance.

If that was how my wife was treated when returning to the ship and dealing with a serious situation like this I'd be pi$$ed too.

Nothing like kicking a guy when he's down. Glad you're feeling better!!!

 

[Makayna]

Hmm it seems that all the maybes posted are in the defence of disney maybe they didnt know maybe we did not tell them properly ,maybe if i had seen the ships paramedic it would have been different. maybe my wife was in stress and anxious so she could not communicate properly maybe different guest relations officers were there. How about maybe if they had handled the personal problem I had with a bit more humanity I would be commenting on how great DCL are.
I can understand that you all love disney I for one also do,the main point without maybes for me ws the handling of a very critical situation was not done as humanely as it could in my view. this is my opinion and also the facts there are no maybes to be considered because You can never know what outcome a maybe may have. Maybe I could have been Killed by a doctor in italy or a paramedic in DCL if i had been given a treatment which did not suit me we will never know because it has not happened.
I am very much on the mend now after having been to the doctors here at home and had X-rays, resonance scan and CT scan done my spleen is nearly back to complete normality and my broken rib is getting much better and less painfull.
thanks to all sending best wishes.

How do we (or even you, for that matter) know for a fact that the guest services CM who your wife talked to KNEW about your condition?! How on earth was the GS CM supposed to ask, "how's your husband?" and take your wife into a room to give her the on-board charges if that person did not know about your wife's situation?!

That's all I'm saying.

 

[kmitchel]

I also had an occasion to visit the Medical center on the Disney Magic during our PC cruise. Fortunately, I received wonderful care on board and I felt the entire staff went above and beyond in order to make sure my health was restored. When I developed Bell's Palsey, they treated me the first night and provided me the prescriptions that I needed. When we arrived in Aruba a couple of days later, they had a cab waiting for me to take me to a specialist with notes from the doctor on the ship that treated me. The doctor in Aurba had a translator that wrote extensive diagnosis for me and returned me to the ship with additional prescriptions. I was concerned about having to see a "specialist" in Aruba, but it turned out that the facility looked brand new and his medical equipment was state of the art! I did have to pay $50 for the doctor in Aruba (which I was shocked was so low) and my medical insurance reimbursed me for my doctor visits on the ship. The ship's doctor or one of the nurses called me or saw me every day until I was feeling better and continued to monitor me throughout the cruise.

I am very sorry to hear about your unfortunate experience, but it sounds like your situation may have been abnormal.

 

[Mickeygolf]

How do we (or even you, for that matter) know for a fact that the guest services CM who your wife talked to KNEW about your condition?! How on earth was the GS CM supposed to ask, "how's your husband?" and take your wife into a room to give her the on-board charges if that person did not know about your wife's situation?!

That's all I'm saying.

Serously, you don't think his wife explained what had happened to her husband when she spoke to the guest services CM? Now you're just playing dumb and trying to find a way to defend Disney. Come on!!!

So she just walked up to guest services and says "my husband will not be boarding the ship and my sister will be taking care of my kids." That's how you think the conversation went. Get real...

I hope for you after you're married you can trust what your spouse tells you is true without you having to be there.

 

[wilma-bride]

Call me suspicious but I wonder if this thread has anything at all to do with this thread

 

[Makayna]

Serously, you don't think his wife explained what had happened to her husband when she spoke to the guest services CM? Now you're just playing dumb and trying to find a way to defend Disney. Come on!!!

So she just walked up to guest services and says "my husband will not be boarding the ship and my sister will be taking care of my kids." That's how you think the conversation went. Get real...

I hope for you after you're married you can trust what your spouse tells you is true without you having to be there.

There were language barriers. The OP said that.

And there's no need to be hostile.

 

[Rogillio]

Serously, you don't think his wife explained what had happened to her husband when she spoke to the guest services CM? Now you're just playing dumb and trying to find a way to defend Disney. Come on!!!

So she just walked up to guest services and says "my husband will not be boarding the ship and my sister will be taking care of my kids." That's how you think the conversation went. Get real...

I hope for you after you're married you can trust what your spouse tells you is true without you having to be there.

You are making assumtions too. We really don't know how the conversation went do we?! Maybe there was a line at GS (usually is) and maybe it was not real clear what the person was asking GS's to do. Mayber there was a language barrier or cultural barrier? Or maybe the person at GS had just worked a 10 hr shift and tired.

This whole thread is based on a lot of assumptions. We are told the nurses in medical said the ships don't have doctors. I'm sorry, I just don't buy it. Not for a minute. The idea that a nurse would blatenly lie to a passenger with such an obvious lie just doesn't ring true.

Call me very skeptical of this whole thread.

 

[Wadekind]

 

[Blanche_Neige]

I too am skeptical of this whole story. The OP choose this as his first thread?

One thing for sure this thread is not getting anywhere and is bound to get more negative comments...

Move along there is nothing to see here

I vote to close it!

 

[Anal Annie]

I just did one of the Med cruises and since it was SOOOO very international we definitely noticed different attitudes and cultural behavior among the guests. It was very different than a Caribbean cruise. There is definitely a different mindset from one side of the pond to the other. European girls don't wear bathing suit tops where as in the US even toddler girls wear them. There are a lot of differences. I am sure that some things we witnessed and perceived as rude by some of the other guests are more "normal" with respect to how they live wherever they're from.

A little off-topic but the incident onboard that stands out to me from my experience was on Day # 6 when I went down to Guest Services in the afternoon to adjust our tips upward a little and to cash some travelers checks. Note that the recommended gratuity amounts were automatically added to the accounts on the Med cruises because of the different tipping guidelines between Europe & the US. Apparently the CM's were being stiffed by some guests because they're not used to tipping in Europe so they started adding them at the recommended levels. ANYWAY, I know there is always a really big line at Guest Services on the last day so I tried to go a day ahead. It was kind of an off peak hour. Maybe 3:00 or so. They only had 2 CM's working at Guest Services and there was a short line (4 or 5 people). Nothing ridiculous. Average. It appeared that the others in line ahead of me were there for similiar reasons (adjusting gratuities). Some guy gets in line behind me & starts (loudly) running his mouth about "why is it that there are only 2 people working"? He went ON and ON and ON in this loud abusive tone with a thick accent. Then he started slamming DCL and says (and I QUOTE) "I will never return to America again." Then he adds "I am thanking God I am not an American right now." Well. Lemme tell ya. I had not turned around to look at him yet - I was ignoring him. Didn't want to egg him on. But at THIS point, I had to speak up. I turned around and just said "You DO realize that you're not actually IN America right now don't you?" Then I added that I thank God that I AM an American. The others in line ahead of me agreed and someone else asked him where he was from & he replied Spain and then we all just turned back around to face Guest Services and we went back to ignoring Mr. Loud Mouth Rude Spanish guest. There was no point to give him any more satisfaction. Since he was right behind me I was still there when his turn came up & he really went off on the poor CM. Like the daily work schedule was HIS fault. There really was no point to this mans tirade as the line was only 4 or 5 people long but it really set him off. We had noticed that throughout Europe (we had gone to France first) that there didn't seem to be much in the way of lines anywhere at all. They just pushed & shoved in mobs in most places. So I thought it was especially funny that he had the nerve to complain that there was a line but I just chalked it up to the differences between the US and Europe.

I kinda think that while the OP sounds a little overdramatic (to me) it could be partially due to different lifestyles, different first language etc... If he and his DW actually talked to the crew in the same tone as how he has been writing some of his posts then they may have been perceived as rude & didn't receive the warmest response in return. It's just human nature. Isn't there a saying about attracting more flies with honey than with vinegar?? I'm just picturing this agitated wife maybe not using honey when she was talking with the CM's about her husband. Maybe her tone was full of vinegar? Maybe she was loud. Loud tends to come off as rude. Maybe she could've been more tactful?! I know the guy in line behind me at Guest Services had never heard of honey. Not trying to take sides...but I'm just looking at how the Med cruises are very different than what we are used to in the Caribbean. People are different.

 

[Mickeygolf]

There were language barriers. The OP said that.

And there's no need to be hostile.

Wait a minute, you guys are saying you don't believe the story and how do we know the conversation happened between his wife and guest services. You're basically calling him a liar, how is that not being hostile?

I agree everyone is making assumptions here, but piling on a guy who was explaining his situation and being ripped apart for it is very hostile. Now we have people pulling the "you haven't posted enough to make it true" card. Bottom line is none of us know what happened for sure, but most of us would expect Disney to be helpful and understanding in a situation like this.

 

[Disney Dreams]

... I instructed my wife to get back on board and make arrangements for my two children to remain on board under care and control of her sister who was travelling with us. whilst still in shock and agitated she spoke to guest relations attendants where she was immediatly handed the bill of $178 for our expenses on board the cruise. I would have thought that a certain degree of humanity would have prompted any human being in their right sense to have firstl removed her from public eye leading her into an office where privacy and comfort would be felt. Then a simple how is your husband and how are you, assistance on finding a hotel for her and ideally an escort who could take her back to the hospital with a translator to fully understand what was going on as there was a massive language barrier between us and the hospital staff....
thanks i needed to get it off my chest

Sorry to hear of your experience. I think sometimes people do not always say or do the appropriate thing when another person is in a situation that they themselves have not been in before. I am happy to see that you wrote an email expressing your frustration to DCL and it looks like they are going to take your comments and work with the issue internally. Yay! Also, happy to hear you are okay.

... i feel that with a ship full of different nationalities working there they would have someone who could translate italian plus given my wife respect by entertaining her problems in an office of some sort

Definitely a valid point and one that probably has been taken as such from your correspondence.

To everyone who has criticized Gibraltarian for going off ship for care (hellooooo? It's free health care for him!!!), or for trying to make this about whether there is or is not an MD onboard, or a bazillion other issues... Really???

From the very beginning he has been crystal clear that his issue is about the way in which his wife was handled when approaching Guest Services in the midst of her husband receiving medical treatment.

...what i am complaining about is the fact that the first thing mentioned or done was the printout of the statement when a simple question of how are you coping with the situation preferablly in a room not over a desk would feel more appropiate.
yes i do agree with your comment that things cn be skewed from the stress but thats what other ppl have to try reduce the stress on the affected person.

...Your argument seem's to be really about your wife being taken into an office to get your statement, and if they asked how you were. Ex Techie

Yes. That is exactly what he said his argument is about.

The OP refused to see the Doc on the ship, and chose to use the European Medical Treatment ability in Italy rather than use the ship's facilities?...
The only poor treatment IMO was the lack of discretion in producing the onboard charges and not asking how the OP was? Ex Techie

Yes, of course he made that choice. He has health care that is provided free of charge off the ship. So? And yes, the lack of discretion is EXACTLY what Gibraltarian is upset about... and said so in his first post.

... a mess and a horrible experience, but it's only one side of the story.
Ex Techie

Well said!

Really people?!? EVERYTHING posted about here on DIS is only one side of the story. Posts about rude CMs. Posts about TAs. Posts about reconciliatory offers. All we ever get is one side of the story. This man had a very serious medical situation interupt his vacation (how awful!!!) and posted a little vent about the desire for a bit more compassion for his wife from GS and everyone is questioning his choices, his viewpoint, and his entire story??? Come on.....

...(as said before, GS could have been more sensitive about it, but maybe they weren't made fully aware of the whole situation, or the same CM spoken to each time?)
Ex Techie

By the 3rd day of our cruise every person at GS knew we were celebrating our anniversary. This man had a medical situation and GS didn't know? Okay, maybe. However, that's irrelevant. If you are closing out your account and trying to make arrangements for your children in the middle of a Med. cruise... something is amiss.

How do we know that the Guest Services CMs that the OP's wife talked to even knew about the situation?

From reading this entire thread, it sounds like the OP's major complaint is that the CMs didn't pull his wife into a private room to give her the charges. But how do we know that they knew....

Once the CM learns of the situation, some discretion is all the OP is asking for towards his wife.

A valid claim for what exactly? The sunglasses, fair enough ... fill in trhe appropriate form as you would do if your car was broken into. Your wife's supposed bad treatment from GS? I guess if it's that, what you want is compensation ... and that's why our insurances are so high!

If it is for the treatment from GS .. what could possibly compensate you adequately in your mind? $100? 10% off another cruise? $1000? A free cruise?... Move on I say, as you clearly just want them to throw some compo at you without actually having to do anything.

Wow! A little harsh, no? The OP has not ONCE indicated the desire for any compensation for how GS handled the situation. Clearly it is in reference to the broken sunglasses, which is reasonable, no?

And as for your reply to "fill in the appropriate form..." if you read his entirenpost, he was not sent a form. He was told to call a 407 phone number, which is an international long distance call from his home.

Call me suspicious but I wonder if this thread has anything at all to do with this thread

What on Earth does his situation have to do swith a post about sewage smells???

Call me very skeptical of this whole thread.

I too am skeptical of this whole story. The OP choose this as his first thread?

One thing for sure this thread is not getting anywhere and is bound to get more negative comments...

Move along there is nothing to see here

I vote to close it!

Why the skepticism? Why close the thread? People can go on and on and on for 20 plus pages about a possible change in an alcohol policy, but one man can not post about the desire for a bit more compassion toward his wife during a time when her spouse was in a hospital in a foreign country???

"Move along there is nothing to see here." Honestly???
May you never find yourself in the situation of the original poster and look to others for some support/advice.

Again, Gibraltarian, I hope your health is well. As for the sunglasses, I would suggest writing a reply indicating that you live in Italy, the phone call is quite expensive, and request if there is a form they can send you.

I do believe that Disney has the knowledge and ability to have handled your wife with a bit more care as you would have liked, but as with every business, sometimes the exact right thing is not always done every time. All my best.

- Dreams

 

[Blanche_Neige]

Why the skepticism? Why close the thread? People can go on and on and on for 20 plus pages about a possible change in an alcohol policy, but one man can not post about the desire for a bit more compassion toward his wife during a time when her spouse was in a hospital in a foreign country???

First thank you for making my point! As I said "One thing for sure this thread is not getting anywhere and is bound to get more negative comments..."
as the thread you mentioned about alcohol policy it leads no where.

Skeptic, because this is the OP first thread. I find it a bit odd, IMO.

To everyone who has criticized Gibraltarian for going off ship for care (hellooooo? It's free health care for him!!!), or for trying to make this about whether there is or is not an MD onboard, or a bazillion other issues... Really???

I too have free health care in Canada that is why when I travel abroad I get medical insurance!! Why then leave the ship? not being familiar with the area or local language?? he did say he had insurance, it was that was a personal decision.

"Move along there is nothing to see here." Honestly???
May you never find yourself in the situation of the original poster and look to others for some support/advice.
- Dreams

yeap, move along, just wanted to avoid more comments, like your, that is add to the negative vibe and as you said this is not what the OP was looking for...

If I was in that situation and the thread turn ugly, I would hope they would close it before more flaming would ensue.

 

[Disney Dreams]

...yeap, move along, just wanted to avoid more comments, like your, that is add to the negative vibe and as you said this is not what the OP was looking for...

If I was in that situation and the thread turn ugly, I would hope they would close it before more flaming would ensue.

If you think my post added negativity you must have missed every part where I attempted to put the focus back on the OP's intent: Expressing dissatisfaction with how his wife was treated.

And maybe you missed the parts where I offered compassion to the OP.

And offered him an idea regarding his sunglasses' claim.

Or the parts where I wished him well.

The intent of my post was to AID the original poster, the point of DIS.

- Dreams

 

[Rogillio]

Sorry to hear of your experience. I think sometimes people do not always say or do the appropriate thing when another person is in a situation that they themselves have not been in before. I am happy to see that you wrote an email expressing your frustration to DCL and it looks like they are going to take your comments and work with the issue internally. Yay! Also, happy to hear you are okay.


Definitely a valid point and one that probably has been taken as such from your correspondence.

To everyone who has criticized Gibraltarian for going off ship for care (hellooooo? It's free health care for him!!!), or for trying to make this about whether there is or is not an MD onboard, or a bazillion other issues... Really???

From the very beginning he has been crystal clear that his issue is about the way in which his wife was handled when approaching Guest Services in the midst of her husband receiving medical treatment.


Yes. That is exactly what he said his argument is about.


Yes, of course he made that choice. He has health care that is provided free of charge off the ship. So? And yes, the lack of discretion is EXACTLY what Gibraltarian is upset about... and said so in his first post.




Really people?!? EVERYTHING posted about here on DIS is only one side of the story. Posts about rude CMs. Posts about TAs. Posts about reconciliatory offers. All we ever get is one side of the story. This man had a very serious medical situation interupt his vacation (how awful!!!) and posted a little vent about the desire for a bit more compassion for his wife from GS and everyone is questioning his choices, his viewpoint, and his entire story??? Come on.....


By the 3rd day of our cruise every person at GS knew we were celebrating our anniversary. This man had a medical situation and GS didn't know? Okay, maybe. However, that's irrelevant. If you are closing out your account and trying to make arrangements for your children in the middle of a Med. cruise... something is amiss.


Once the CM learns of the situation, some discretion is all the OP is asking for towards his wife.


Wow! A little harsh, no? The OP has not ONCE indicated the desire for any compensation for how GS handled the situation. Clearly it is in reference to the broken sunglasses, which is reasonable, no?

And as for your reply to "fill in the appropriate form..." if you read his entirenpost, he was not sent a form. He was told to call a 407 phone number, which is an international long distance call from his home.


What on Earth does his situation have to do swith a post about sewage smells???




Why the skepticism? Why close the thread? People can go on and on and on for 20 plus pages about a possible change in an alcohol policy, but one man can not post about the desire for a bit more compassion toward his wife during a time when her spouse was in a hospital in a foreign country???

"Move along there is nothing to see here." Honestly???
May you never find yourself in the situation of the original poster and look to others for some support/advice.

Again, Gibraltarian, I hope your health is well. As for the sunglasses, I would suggest writing a reply indicating that you live in Italy, the phone call is quite expensive, and request if there is a form they can send you.

I do believe that Disney has the knowledge and ability to have handled your wife with a bit more care as you would have liked, but as with every business, sometimes the exact right thing is not always done every time. All my best.

- Dreams

It's easy to pick and choose comments out of context to support your position but let me restate a couple of points that you ommited.

1. The idea that a nurse on the ship would blantely lie to a passenger and tell them the ship does not have a doctor just doesn't ring true. Either there was a serious language barrier or some selective memory.

2. The OP has yet to state where/why/when the heimlic manuever was performed. Was this done on the ship or while ashore?

3. Why wait till now on an internet BB to complain? If this happend to my wife, the moment I got back on the ship I'd drag the GS clerk to the ship's captain and let them know about it.

4. Everything posted on this board - including the OP - is biased in one way or another. No one is going to post the details that don't help the case we are trying to make.

5. Again, if I got back on board and found out the nurse has lied to my wife about there not being a doctor on board guess where the first place I'm heading to after I'm done with the GS clerk? Yup, gonna go talk to a nurse and the ship's doctor.

People are free to post pretty much whatever they want on this board but that also mean that people are free to agree, disagree or not believe what you posted. When you post problems on a public forum, don't be suprised if everyone does not get on board the why you thought they would. I learned that after my first or second post on a public forum.

Peace

~Mike

 

[Blanche_Neige]

If you think my post added negativity you must have missed every part where I attempted to put the focus back on the OP's intent: Expressing dissatisfaction with how his wife was treated.

And maybe you missed the parts where I offered compassion to the OP.

And offered him an idea regarding his sunglasses' claim.

Or the parts where I wished him well.

The intent of my post was to AID the original poster, the point of DIS.

- Dreams

I got that but what did not go amiss was the comments directed at other posters that is what I meant by negative comments.

When I said negative comments I did not only mean towards the OP but towards each other.

The intent of my post was to put an end to all of that, for everyone's sake.

Maybe my post was lost in translation