Less than great experience with Tiffany

[Mady/Sophiemom]

We used TTC for our trip last week

Our driver picked us up at the airport on time - no problem.

Had the van, we requested with the child seat as requested

But he wasn't Tiffany- He contracted out to Tiffany.

His name was David. Trini transporation, or something like that.

Anyway, he got us to ur grocery stop, and to our hotel without a problem, but he just wasn't too nice of a person.

Here are some of the problems: He cursed alot, which I found innapropriate with kids in his car. He even used the N word more than once.

He insisted on parking in the handicapped spot at the grocery. I am very sensitive to this, but he just ranted about being in vietnam, and deserving to park there. I couldn't understand this, since he wasn't even getting out of the car.

When we arrived, to the resort, he sat there and beeped his horn 3 or 4 times to the person in front of us. Rather embarrassing to have the entire bell staff and other guests staring at us. He was annoyed that I had a coupon in my passporter. I'm still not sure if I got the right price.

I was going to call a request another driver for our return trip, but lost track of time, and forgot.

On our trip to the airport, They were 20 minutes late, because they had sent the driver to the wrong resort. I had emailed them and made a change, but there was a mix up. Good thing I called when they were just a few minutes late, or we definately could of missed our plane.

Guess who finallly shows up. You guessed it DAVID.

He was ticked at us because TTC sent him to CBR, instead of CSR. He parked his van, in the middle of the walkway, and then argued with the Bellman, when he asked him not to park there in the future. Again rather embarrassing. Not one word to us the entire trip to the airport, except to ask what airlines.

I am going to E-mail TTC, and give them my concerns.

I would probably give them another try, because of all the good experiences I have read about.

Just wanted to get the word out- To NOT ask for David- In fact, I would definately tell them you do not want him as your driver

 

[CarolMN]

So sorry you had a bad experience. But good for you that you will write to to TTC about it. I think the mark of a good company is how they handle the things that go wrong. Please let us know how TTC responds to your letter, and thanks for sharing with us

We also needed a van for our trip this past January. Our driver (wish I could remember his name) couldn't have been nicer. He also was "contracted". I got the impression that TTC only has the towncars and contracts all the van orders. Based on our experiences (not all with vans, though), I think Driver David is the exception, not the rule. Again, sorry your family had to experience his very bad service.
.

 

[TeenaS]

You should talk to Debbie at Tiffany's right away. I imagine once she finds out what happens, David will be gone! Keep us informed.

 

[dcedwards]

Call Tiffany and ask for Debbie. We had the same thing happen to us when we were there in December. I was livid as this was our 6th trip with them and it was horrible. She apologized, gave us credit for the first leg of the journey and sent Berkely to pick us up. WHAT A DIFFERENCE. We've had him in previous trips and he was always excellent.

From now on, I will state, when getting a van that I want to make sure it is NOT David and that it not be a van that they "contract" out but instead one of theirs.

But, we did find that Debbie was truly sorry and did what she could to correct it. Perhaps if enough people complain about David they will not use him anymore.

You are right, it was horrible.

 

[Mady/Sophiemom]

I emailed this AM, and already recieved a response from Debbie. I am very satisfied, and will definately give TTC another try. I will be sure to request NOT to have David drive us.

It was interesting to hear someone else had a problem. I was worried that I expected too much.

Thanks for your replies.

 

[piratesmate]

We didn't encounter many of the problems outlined above but we did not do the grocery stop. Still, he took us past the grocery on an extended scenic route without asking. (We were anxious to get to AKL & had not considered this possibility.) He did talk to us on the way out - about himself - but did not use any vulgar language.

However, we had requested a non-smoking driver (due to severe allergies) & David was smoking by the open van while someone else loaded our bags.

We weren't happy with the way he handled the baggage deal - he grabbed someone else to load the bags & then "lost" us in the crowd at the airport. DH was worried all our bags wouldn't be there when we checked in & counted them several times.

No excuse, but he did tell us that he had broken his back a couple of years ago & I guess that's why he didn't get the bags himself.

I didn't like the way the billing was handled, but maybe it's standard. He simply held out his hand & said "That'll be $90." He was annoyed about the coupon, but did take it. DH did not get a receipt.

David did pull up & park in the middle of the valet parking area & held up other people at AKL - but some of the private cars had done the same thing, so we didn't really pay much attention to it at the time. We were just glad to get there!

I'm glad I read about this, as I would just have accepted the situation and not notified Tiffany. Again, we didn't have as much difficulty as some of you, but I'm sure it helps their decision making if they hear from more than one person.

 

[dcedwards]

Seems that "David" in the van tends to be the problem. He was for us, too. Next time we will specifically request NO David. Many of the same things happened to us. You would think Tiffany might start to think about sending him out on runs if this is his standard treatment.

 

[TeenaS]

I just heard directly from Debbie (who owns Tiffany's) that David is no longer being used by Tiffany's. So, the David problem has been solved.

 

[J. Thornhill]

What a terrible way to start out your vacation. I trust you didn't let this obvious moron dampen your spirits. I'm glad to see Debbie considers her customer's opinions and has taken the appropriate steps. I've used TTC several times in the past and would not have liked to run into this individual. Foul language, including the N-word in front of your children, or even at all for that matter is just about the height of unacceptable behavior. I'm very glad to hear its done with and am sorry you and your children were exposed to that sort of nonsense.

J.-

 

[dcedwards]

Horoay for Tiffany!! Great job Debbie. I'm glad to see that they do listen and then act. That is something that I will continue to post when others ask about Tiffany. If it is wrong they do something to fix it. I'm glad I won't have to worry about David for our November trip.

 

[Mady/Sophiemom]

I'm very pleased with the way Tiffany handled the David problem. It's very refreshing to her of a company that listens to their customers, and acts appropriately.

Thanks again for all the replies I've rec'd. I am even more sure that I did the right thing by voicing my concerns to Debbie.

Don't Worry----David definately did not ruin our trip. We had a blast. I just wish we were going back soon.

Thanks again.

 

[woody62798]

I just confirmed my reservations with TTC. Debbie assured me that we would have Tiffany driver and that David was indeed GONE!