Legoland offer

[stephensmum]

How annoying. So basically, they're saying sorry but tough.

 

[wilma-bride]

I have also had a response - slightly more satisfying than Button's but that is probably because I asked for a refund rather than for them to honour the perks:

Dear Ms ******, thanks for your email.

I am sorry that the Passholder perks have been amended to remove the one free entry to other Legoland Parks. Thank you for pointing out the error on our website, we will pass this to our web team straight away.

As a result we are happy to refund the purchase of your annual passes. We will refund £87.00 to the account used to purchase the passes.

Please allow up to 7 days for this to appear in your account.

Yours sincerely,

**** ******
Customer Service Executive

Telephone: +44 (0) 1753 626182


Not necessarily the outcome I was hoping for (would rather have had the free entry but at least I got my money back. Just need to convince Tesco to give me my Clubcard vouchers back now as I also exchanged some of them to buy an AP.

 

[wayneg]

Glad you got your money back Joh, hope Button has some better luck.

 

[stephensmum]

Hope you get the vouchers back and that Button gets sorted.

 

[Button]

Hi all,

Just quick note to let you guys know that my issue with Legoland has now been resolved. One less stress to deal with, phew.