Left High and Dry by Cartier

[dznyntnh]

Just returned last night from the most wonderful wdw vacation I have every had ( and since I've averaged once a year since 1977 that's saying a lot).

Only one thing marred what would have been a perfect vacation. Cartier Town Car .

When I arrived at the airport, they were late picking me up, but the driver was very nice, so I overlooked it.

But yesterday they completely forgot to pick me up. Luckliy for me, after waiting for over an hour past my scheduled pick-up time, I was able to get a ride with a driver from another company. I am not going to name the company, because it was the driver who saved me not the company.

Beware, despite all of the positive reviews for Cartier, I would not entrust my plans to them again. They've already lost future business, because my Mom was going to use them in December and she cancelled her reservation right after she picked me up at the airport.

 

[Curly Q]

Oh no. I know how you feel. We have been left "high and dry" by every company we have used. We now call to remind them. It should not be this way, but what can you do? I don't want to take Mears. I think Cartier will be our last chance and if they don't pick us up, we will rent a car from now on. Sorry again your Most Perfect Trip was marred by the towncar.

 

[Jillpie]

This is the first time I ever read a complaint about this company. I am curious, did you call and confirm your ride the day before? I always do this, and I've never had a problem.

 

[crisi]

We very nearly had the same thing happen last Saturday. The ride to Disney went OK (not the stellar service others have talked about). We arranged for a 10:30 pick up. Called the evening before to confirm. Got in front of the resort at 10:20 and no van. Called at 10:30 and she said "oh, he was there at 10:00 but you weren't so he left at 10:20, I'll send him back, it will be twenty minutes."

Now they had two cell phone numbers for us. And we were in our room at the resort. If he was there, why didn't he call? And if he'd just left 10 minutes before, why was it going to take him twenty minutes to get to us?

He wasn't there in twenty minutes, so I called again and while I was on the phone he pulled up. Then we had to help load our own bags (because he was so darn slow and we were now running late). Then the carseats weren't there as requested. Then one of the seatbelts in the van was broken. Then he took the longest way out of the Epcot resort area possible. And then he drove slow. We got to the airport at 11:40 - when I was hoping to be pulling in to the airport around 11:00. Made the flight (good thing I gave it two and a half hours - but they were already boarding by the time we got to the gate).

They've lost my future business as well.

 

[jacksonsmom]

Oh no! I didn't want to hear that. We are planning on using them for our June trip.

Sorry to hear they left you high & dry!!!!! Have they since apolized?

 

[crisi]

For us, she apologized over the phone when I was talking to her. I've been kind of hoping for an email or phone call follow up from them, which is why I haven't posted my own thread on this.

But really, what can an apology do? For us, it worked out in the end - we made our flight. For dznyntnh they really screwed up.

 

[dznyntnh]

All my communication with Cartier prior to my departure was via e-mail. I printed all of my e-mails from them before I left and I tried to call them to confirm the night before my departure from wdw but neither of the numbers I had was correct. I then got hung up on last minute stuff and never got a chance to call information for the correct number until the next day when they were already late.

I had given them my cell phone number when I made the rez and again when i confirmed it, there was no reason for them not to call me.

I did receive an e-mail from them this evening in regards to my complaint. It basically came down to them making excuses (driver number one let his passengers take a 55 minute grocery stop and driver number two was twenty minutes late, by then I had left). There explanation fell flat because they weren't twenty minutes late, when I finally left it was over 45 minutes past the original pick-up time.

I think it shows a lot of disorganization for these companies. If they are going to schedule these grocery stops then they should either time people or not schedule pick-ups so tightly.

But the fact that both legs of this trip were covered by substitute drivers that got the call (literally) minutes before coming to get me makes me very hesitant about using them again.

They claim they are going to reimburse me, but I'll believe it when I cash the check (and it doesn't get returned).

I'll be returning to wdw in may, but I think I'll stick with a cab this time.

 

[ncbyrne]

We were only left high and dry once! Never again - we have rented a car ever since. No amount of good reports will ever change my mind!

 

[jacksonsmom]

Originally posted by crisi


But really, what can an apology do? For us, it worked out in the end - we made our flight. For dznyntnh they really screwed up.

You are right, nothing really. Maybe if it was a really good excuse, the driver was involved in an accident, etc. but then they should have back up plans for those emergencies.

We are renting a car for our December trip but for our June trip, I am torn on what to do. I have been reading about all the towncars. I don't think there is one that hasn't had a negative report

My fear is to be left high & dry & then miss my flight!!!!

dznyntnh--I really hope Cartier is true to their words refund our money!

 

[DisOrBust]

Thats it for me. I have been waffling on which towncar service for our feb trip and catier is now OUT! If it were my decision I would rent a car but my DH wants to be "stranded" this year at WDW and my DD's will go crazy taking a limo. I just hope it won't end up being a heart break. I think I am going to go with FL. tours.

 

[taxi_man696]

All of this proves one thing. DO NOT count on a company to do anything right. They are gonna make their money with or without you.

The way to go is to contact an individual driver. There are sites all over the internet for drivers in the Orlando area for all airports and attractions. An individual driver will make sure your transportation will be executed safely and in a timely manner.

I am a taxi driver in Las Vegas. I drive a wheelchair accessible vehicle and about 65% of my business is repeat/referal business. This is because my clients call me directly, no company, no dispatch, just a cell phone.

Yes be careful by all means, but never count on a company to do the right thing, count on an individual. If it ain't the guy that is picking me up I wouldn't trust anything told to me.

T-man

 

[jackmac]

I am just back and used Tiffany for the first time. They were prompt, courtious and very professional. I had recommended them to a group of handicapped individuals that were going down and they also had nothing but good to say about them.

Renting a car? I find that if I'm going off property then the cost is the same as a limo and a cab. If I'm just staying on property then the limo is cheaper and less hassel.

Have fun.