Land's End return?

[steves1bear]

I bought my DD a backpack on Land's End clearance a couple of years ago. She didn't use it until this year. After 4 weeks of school, there is a 2 inch rip in one of the side seams, but other than that it's still in great shape.

My 2 questions are:

1. Is it worth returning for such a small rip or should I just stitch it myself?

2. I know they say a lifetime guarantee, so if I do return it, how do I go about it? Do I just call their customer service number?

I know these questions have been asked in the past, but I'm horrid at getting things to come up through search. Thanks.

 

[Breezy_Carol]

I'd call customer service. Lands End is very good about returns.

DS received shoes/boots as a gift from his Nana. He didn't try to wear them until a year later when he discovered they were both the same foot. He called and returned them without a receipt and got a check in return.

 

[Lynne M]

If your local Sears sells Lands End merchandise, you can return mail ordered Lands End stuff there.

 

[steves1bear]

I didn't know I could return damaged items to Sears. I knew I could do something I wanted to return that wasn't used because I've done that a few times. I think we'll be making a trip to Sears this weekend.

Thanks for the info.