I agree, I think it depends on the face. Except for a short period in college, my DH has had a beard and mustache since he was 15. It's not scratchy at all... he uses conditioner on it.
Love them! DH has a closely trimed beard! I don't care for them scruffy like..... I prefer him with it (even better since it's graying) , although it covers the dimple in his chin!