The cashiers should have been paging for help. That's their job. However, there has to be people on the floor available to help (not helping other customers.) Obviously there was at Dawn's store. Sometimes it takes the employees a bit to get up there if they are helping someone else. The managers should also respond if they hear the page for help a couple of times.
Believe me, I know that, I've worked retail in a store the size of Kohls. The problem was no one was paging for POS help. The only good thing was that the few who were working were working fast to clear the backup.
But I saw several customers put their items down and leave when they saw the line. That's never good.
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And to what the two employees in Dawn's post did, in my last job if I had done that and someone told my manager I had - I would have been fired on the spot.
There is no excuse for what they said- esp the second time! it would have been just as easy to say politely to her that they were not POS employees and they were on break, but they would inform the manager that help was needed. If I was on the sales floor during my break, and someone asked for help, I always helped them, even if it cost me some of my break time.
I wouldn't be suprised if they were seasonal workers-they usually don't have any idea what working a sales floor is like, and aren't concerned about doing a great job since they won't be working there in a month.
I have been chewed a new one by many a customer over something I had no control over, like store return policies -we just smiled and said we were sorry.
Of course, my last job was at the
Disney Store, where the guest service was
above and beyond, and we were proud of that fact!
