Kohl's Vent but Manager did the "right" thing.

[DawnCt1]

To the OP, you kept saying that you didn't want to take that $25 Gift card, then why did you?

I am polite, but I am not stupid. If she is going to insist I take it, I will not disappoint!

 

[DawnCt1]

Dawn you have no idea what was going on in those kids days that might have caused them to react like that.

You know, I don't give two figs what was going on with those kids. It's not my business. Everyone has concerns, personal or otherwise. It looked to me like they were enjoying themselves and they certainly were enjoying themselves when they ran to another co worker and thought that they were "all that" for telling a customer off. And I have to say, their feet didn't look too sore when they were trekking across the parking lot from Burger King. I almost shouted out from my car window, "Thanks for the gift card" but I do hate to rub salt into upcoming wounds.

 

[connorlevismom]

Some of these posts sound downright ridiculous and some of the posters would be insulted or hurt if others treated them the same way.

Your right, I would be hurt if someone treated me that way. However, I never would have said to them what she did. It is a passive agressive way of telling people they are not doing their jobs. Jobs that SHE thinks they should be doing (cash register).

Kristine

 

[connorlevismom]

I almost shouted out from my car window, "Thanks for the gift card" but I do hate to rub salt into upcoming wounds.

Wow - just wow. And you don't think your rude.


Kristine

 

[DawnCt1]

Wow - just wow. And you don't think your rude.


Kristine

Originally Posted by DawnCt1
I almost shouted out from my car window, "Thanks for the gift card" but I do hate to rub salt into upcoming wounds.


You did notice the , didn't you. The operative word, with the
was almost. No, I am not rude and I think that adults take too much rudeness and abuse from adolecent males who think that they can say anything to any adult and it will go unchallenged. What ever they implied from my comments is their problem. Its time that they grow up or they won't make it in the real world at a real job and I am darned sure that most employers will not encourage them to "hang out" together at work. I did them a HUGE favor.

 

[Kath2003]

I like that being a shop assistant isn't a real job

*waits for onslaught of everyone, ever who has ever worked in retail*

I hated retail but even I would have bitten my tongue. Although we did have a list of rude customers each with their own nickname and "characteristics" on a chart for all the staff to add to

 

[maxiesmom]

That is what so many people don't seem to get. No matter what the OP did or said, as a sales associate you have to bite your tounge! You can have had the worst day on record, and it doesn't change anything! I have seen fellow assocites crying in the stockroom, or so mad that they had to leave the salesfloor and walk in to the back, but they didn't show any of that on the salesfloor. It goes with the job. And if someone is really treating you bad, you walk away and get a manager.

And I must say I would love to have all of the people who are defending the 2 guys come in my store when I am having a bad day. It would be so refreshing to tell you how I really feel, and know that you would just shrug it off.

 

[DumboPrincess]

It is not my job to be inconvenienced when I am shopping. Nor is it my role to be insulted. Apparently the manager agreed. She gave me a gift card. I cannot imagine answering anyone the way that I was answered, particularly given the age difference between themselves and myself. I have DSs older than them.

1) The manager giving you a gift card did not mean she agreed with you. Ever heard the phrase, "The squeaky wheel gets the grease." ? You were "squeakiest", so to speak, and you got what she thought would quiet you down. She did what she had to do to calm you down. Often managers have to pacify customers even when the customer was in the wrong. Also, often the associate will be spoken to, but that does not mean they will be fired. A manager worth her salt will find out both sides of the story without going in all guns blazing. Internal customers are more important to me than external customers because if my associates are happy, my customers will be too. End of story. It doesn't mean I won't get on someone for treating a customer the wrong way, though. And the fact that those same employees were going to Burger King, still on a break, also tells me the manager didn't agree with you. If that truely was the last straw with those employees, they would be cleaning bathrooms or going home, not still on break. Because they had to let someone know they were leaving the premises.

2) You speak about respect with regard to age. That is ageist. Do not think that because you are older than someone that they have to respect you. Respect is earned, not given. And you did not do anything to earn it, IMO. I have employees of all ages--the ones 20 years older than me have as much respect as the ones 10 years younger than me.

3) You say it is not you role to be insulted or your job to be inconvienced. So, what is your role? And what is your job? Just curious, because giving the reason for the season, you seem to be all about yourself, and if it doesn't suit you, your "role" or your "job" then by golly, it is not important.

4) I did not appreciate you saying to get a real job. Retail IS a real job, and a job that if it were not there, you would be much more inconvienced than you already "were". Really, you couldn't walk across the store to customer service for your comment--because no, you did not ask a question. You made a "command performance" and were not catered to as all in your "real life" apparently do on a regular basis.

 

[Missy Mouse]

Its time that they grow up or they won't make it in the real world at a real job and I am darned sure that most employers will not encourage them to "hang out" together at work. I did them a HUGE favor.

Wow, the delusions of grandeur are unreal. Yes Dawn, you did them a huge favor. They really give a crap about what you think. I laugh at the thought that your great actions of reporting them will have any impact at all on their lives or the Kohls workplace. You have to pat yourself on the back a lot to be able to sleep at night, don't ya? Thank God you're not my nurse. You'd probably withhold my medication because you don't like the way I asked for it, and somehow I'm sure you'd convince yourself you're right about that, too!

 

[DumboPrincess]

Thank God you're not my nurse. You'd probably withhold my medication because you don't like the way I asked for it, and somehow I'm sure you'd convince yourself you're right about that, too!

 

[Mr. & Mrs. Smith]

I almost shouted out from my car window, "Thanks for the gift card" but I do hate to rub salt into upcoming wounds.

I've read the OP's posts carefully and this is how I see it. I'm sure you'll correct me if I'm wrong.

You (Dawn) walked into a store during one of the busiest retail days of the year and were shocked to see that there was a long line at the registers. While most people would have put up with it seeing as they chose to wait until the last minute AND most likely management was aware, you decided that you would go seek out two random employees who had nothing to do with the situation.

On first glance you decided that these two people weren't qualified to work in their department and because you are older, you deserve more respect. (Post #60) Instead of saying to these two lads, "Merry Christmas" or "Who could I speak to about getting another register open?", you chose to make a rude, passive-agressive comment. You did NOT ask a question. Instead you muttered about how this probelm should be fixed immediately. (All the while, you could have easily gone to customer service at any point in time but it was all the way across the store and you didn't want to be "inconvienced" by having to walk over there.) Apparently your comment wasn't directed at them though. You were just stating it generally out loud and they happened to hear it and "personalized it"?

Nevertheless, you expected THEM to obediently run and fetch their manager to open an extra register at your request. But they didn't. All the sudden you didn't care about the register situation and decided to keep shopping.

You overhear these workers tell another coworker about how rude you were being, which you were. This sent you into a tizzy but you were unable somehow to read their name tags and had to yell at them repeatedly. That wasn't enough so you confronted their coworker too. (It was odd that you couldn't see their names since apparently they were wearing "badges" and that's why you approached them in the first place.)

So then you find that manager (that you apparently couldn't find in the first place)and you complain and tattle on them. The manager then deals wonderfully with your problem (according to your own words), even giving you a gift card so that you'll go on your way, but that's not enough. You have to restrain yourself from further yelling at these men in the parking lot. Then, you still feel the need to come home, get on the internet, and complain to the world about the employees at Kohls.

~~~

These two employees shouldn't have been rude to you. Definitely not! But you somehow think it was right to be rude to them in the first place and they are supposed to surpress all human emotion and cater to you? But it gets better. You then say, "If someone dishes it out to me, they get it back," but it's not okay if you dish it out to them and they give it back to you? That's hypocritical.

I'm tired of people thinking that they are better than those who serve them and having a sense of entitlement that what they want to happen should happen IMMEDIATELY! Boy, did you ever teach those "adolescent boys" a lesson.

 

[Cool-Beans]

If the story went the way Dawn presented it in the OP, they were rude. "Don't look at me...I'm on a break." What, no breakroom at Kohl's? I do feel for people who work retail, especially at Christmas. But the fact that your job is tough is no reason to be anything less than exceedingly nice to every customer.

Dawn pointing out that they were being rude was rude, too. But some customers are rude and that's part of the job, like it or not. Plus, she gave them an opportunity to redeem themselves. They could have said, "Oh, my gosh. I'm so sorry. I didn't mean to come off that way. My tiredness is no excuse for me to take it out on you. Please forgive me." Then they could have done something to help get her checked out or whatever.

Customers and employees alike get frazzled at this time of year...but the employees are being PAID to deal with the frazzled customers - the customers aren't paid to deal with the employees.

I'm guessing that refusing to give their names isn't company policy, either.

If I'd been the manager I'd have given Dawn a gift card and had given those two a good talking-to, as well.

 

[connorlevismom]

I've read the OP's posts carefully and this is how I see it. I'm sure you'll correct me if I'm wrong.

You (Dawn) walked into a store during one of the busiest retail days of the year and were shocked to see that there was a long line at the registers. While most people would have put up with it seeing as they chose to wait until the last minute AND most likely management was aware, you decided that you would go seek out two random employees who had nothing to do with the situation.

On first glance you decided that these two people weren't qualified to work in their department and because you are older, you deserve more respect. (Post #60) Instead of saying to these two lads, "Merry Christmas" or "Who could I speak to about getting another register open?", you chose to make a rude, passive-agressive comment. You did NOT ask a question. Instead you muttered about how this probelm should be fixed immediately. (All the while, you could have easily gone to customer service at any point in time but it was all the way across the store and you didn't want to be "inconvienced" by having to walk over there.) Apparently your comment wasn't directed at them though. You were just stating it generally out loud and they happened to hear it and "personalized it"?

Nevertheless, you expected THEM to obediently run and fetch their manager to open an extra register at your request. But they didn't. All the sudden you didn't care about the register situation and decided to keep shopping.

You overhear these workers tell another coworker about how rude you were being, which you were. This sent you into a tizzy but you were unable somehow to read their name tags and had to yell at them repeatedly. That wasn't enough so you confronted their coworker too. (It was odd that you couldn't see their names since apparently they were wearing "badges" and that's why you approached them in the first place.)

So then you find that manager (that you apparently couldn't find in the first place)and you complain and tattle on them. The manager then deals wonderfully with your problem (according to your own words), even giving you a gift card so that you'll go on your way, but that's not enough. You have to restrain yourself from further yelling at these men in the parking lot. Then, you still feel the need to come home, get on the internet, and complain to the world about the employees at Kohls.

~~~

These two employees shouldn't have been rude to you. Definitely not! But you somehow think it was right to be rude to them in the first place and they are supposed to surpress all human emotion and cater to you? But it gets better. You then say, "If someone dishes it out to me, they get it back," but it's not okay if you dish it out to them and they give it back to you? That's hypocritical.

I'm tired of people thinking that they are better than those who serve them and having a sense of entitlement that what they want to happen should happen IMMEDIATELY! Boy, did you ever teach those "adolescent boys" a lesson.

Your completely spot on! I agree 100% with what you wrote.

I am so sick of people thinking they can just be rude to whomever they want. I don't care if it is a 16 year old, or a 90 year old. Everyone is a human being and should be treated as such. I DON'T CARE if it is someones job to put up with crabby customers, I really don't. That is no reason to be rude! Just because you can.

Kristine

 

[connorlevismom]

Originally Posted by DawnCt1
I almost shouted out from my car window, "Thanks for the gift card" but I do hate to rub salt into upcoming wounds.


You did notice the , didn't you. The operative word, with the
was almost. No, I am not rude and I think that adults take too much rudeness and abuse from adolecent males who think that they can say anything to any adult and it will go unchallenged. What ever they implied from my comments is their problem. Its time that they grow up or they won't make it in the real world at a real job and I am darned sure that most employers will not encourage them to "hang out" together at work. I did them a HUGE favor.

Actually no, I did not miss anything. Even if you did not actually do it, the thought was there.

And your comment about doing them a HUGE favor? Your not really serious are you? You think that highly of yourself that you think YOU have now molded how the rest of their lives will go? The fact that you think you should be able to be rude and they should just stand there and take it because they are "adolecent males", says A LOT about your character.

Kristine

 

[Cool-Beans]

Your completely spot on! I agree 100% with what you wrote.

I am so sick of people thinking they can just be rude to whomever they want. I don't care if it is a 16 year old, or a 90 year old. Everyone is a human being and should be treated as such. I DON'T CARE if it is someones job to put up with crabby customers, I really don't. That is no reason to be rude! Just because you can.

Kristine

It isn't nice to be rude to employees. And it isn't nice to be rude to customers. Nobody should be rude.

As an employee, you're going to get a LOT of rude customers if you are rude to them, as these kids were. Even if you aren't rude, you'll still get a few. But that's the job of a retail employee. If they can't handle rude customers, they are in the wrong line of work.

 

[robertsmom]

You're completely spot on! I agree 100% with what you wrote.

I agree too. Very well put

 

[yeartolate]

Just a few thoughts

If the young men acted in the way described - it was wrong. The customer may not always be right, but when it iis an issue above your abilties, you tell the customer where to seek help in a polite manner..

I have never been spoken to by a clerk in the way descibed, I have to wonder if it was the delivery. The OP obviously had issues with the men (where they were, how they were dressed)- this pobably came off in the delivery.Instead of what the op said, I would have simply asked who I could talk to about opening up a register.I wouldn'thave infered ANYTHING about them being on the floor or on break.

If I do go shopping at one of the busiest times of the year, I expect long lines and go with the flow.Too many shortages of must have items and too many huge sales. Too many seasonal employees and customers with frayed nerves to let the small stuff get your panties in a wad.

 

[connorlevismom]

It isn't nice to be rude to employees. And it isn't nice to be rude to customers. Nobody should be rude.

As an employee, you're going to get a LOT of rude customers if you are rude to them, as these kids were. Even if you aren't rude, you'll still get a few. But that's the job of a retail employee. If they can't handle rude customers, they are in the wrong line of work.

I completely understand what your saying. But there are several who agree that Dawn was rude first. I don't think I saw anyone on here say that the boys were not rude. But she needs to take some personal responsibility in this matter as well. Instead, she chooses to get all high and mighty about it. I just don't agree with that approach at all.

I tell you what, kids that age don't really have much of a choice on what kind of job they get. It is not like they can just walk into an office job because they don't want to deal with people. It is not that easy at that age. I can tell you that if I worked at a store and someone did this to me, I would quit. There is no reason to have to be verbally abused by people who think they can do it, just because. And I think it is pretty easy to tell when someone is having a bad day, or if it is a customer is like this quite often.

Kristine

 

[eclectics]

But that's the job of a retail employee. If they can't handle rude customers, they are in the wrong line of work.

Unfortunately for some, there aren't too many other employment options open to them. And if outsourcing non-retail jobs continues at it's merry pace, it's going to be even more so.

 

[Pinnie]

I've read the OP's posts carefully and this is how I see it. I'm sure you'll correct me if I'm wrong.

You (Dawn) walked into a store during one of the busiest retail days of the year and were shocked to see that there was a long line at the registers. While most people would have put up with it seeing as they chose to wait until the last minute AND most likely management was aware, you decided that you would go seek out two random employees who had nothing to do with the situation.

On first glance you decided that these two people weren't qualified to work in their department and because you are older, you deserve more respect. (Post #60) Instead of saying to these two lads, "Merry Christmas" or "Who could I speak to about getting another register open?", you chose to make a rude, passive-agressive comment. You did NOT ask a question. Instead you muttered about how this probelm should be fixed immediately. (All the while, you could have easily gone to customer service at any point in time but it was all the way across the store and you didn't want to be "inconvienced" by having to walk over there.) Apparently your comment wasn't directed at them though. You were just stating it generally out loud and they happened to hear it and "personalized it"?

Nevertheless, you expected THEM to obediently run and fetch their manager to open an extra register at your request. But they didn't. All the sudden you didn't care about the register situation and decided to keep shopping.

You overhear these workers tell another coworker about how rude you were being, which you were. This sent you into a tizzy but you were unable somehow to read their name tags and had to yell at them repeatedly. That wasn't enough so you confronted their coworker too. (It was odd that you couldn't see their names since apparently they were wearing "badges" and that's why you approached them in the first place.)

So then you find that manager (that you apparently couldn't find in the first place)and you complain and tattle on them. The manager then deals wonderfully with your problem (according to your own words), even giving you a gift card so that you'll go on your way, but that's not enough. You have to restrain yourself from further yelling at these men in the parking lot. Then, you still feel the need to come home, get on the internet, and complain to the world about the employees at Kohls.

~~~

These two employees shouldn't have been rude to you. Definitely not! But you somehow think it was right to be rude to them in the first place and they are supposed to surpress all human emotion and cater to you? But it gets better. You then say, "If someone dishes it out to me, they get it back," but it's not okay if you dish it out to them and they give it back to you? That's hypocritical.

I'm tired of people thinking that they are better than those who serve them and having a sense of entitlement that what they want to happen should happen IMMEDIATELY! Boy, did you ever teach those "adolescent boys" a lesson.

ITA!

Just because you CAN be rude and yell at a retail employee, doesn't mean you SHOULD.

The OP is supposedly much older and more mature, but she sure didn't show it through her behavior with those young men.

I would hope that the OP could show some class and tell us how she went back to Kohl's and apologized to the manager and asked that her apology be given to the young associates.

pinnie