Kohls really messed up my order........

[JohnDaleswife]

I ordered 6 Fiesta dinner plates in the color Scarlet, paid $54.37 for them. They only sent me 4 of them, but also sent me 4 of the 3-place settings (dinner plate, salad plate, bowl) in Slate. What is up with them?

 

[fifthdimensiondweller]

Yeesh! They really screwed up. I believe by law they have to let you keep anything they ship to you on accident, so I'd just ask for the ones you didn't get and take the extras as a gift!

 

[bjscheel]

I think they can get goofed up when they are busy at the holiday season. I did several orders on Veteran's Day, haven't received them all, but one package was a dress in the wrong color. I did a live chat to see what my options were and they gave me a number to call to reorder the dress at the same price. I did that and actually got it at a cheaper price. I'll have to return the wrong dress in store sometime. I'm really hoping I get the right one this time. When a dress comes in 3 shades of blue, I bet it's easy to ship the wrong one. The color I want has also been out of stock at times so I am not confident. Not to mention it's called Cobalt, and each time my shipping email just says "Dark Blue".

I would live chat or call and see if you can get the rest of what you ordered, and see what to do about the extra things, for peace of mind.

I hope the rest of my things come as ordered.

 

[JohnDaleswife]

The other two red plates are on the way. Ya, I am keeping the mix up dinner ware.

 

[wilkeliza]

Yeesh! They really screwed up. I believe by law they have to let you keep anything they ship to you on accident, so I'd just ask for the ones you didn't get and take the extras as a gift!

You are right but it is a tricky situation with the FTC. If the business pays for the shipping and handling of the return shipment then you should return it. They just can't legally make you although they could decide to no longer do business with you (i.e. Amazon locking your account down for not returning a misshipment or Kohls not allowing shipments to your account anymore). If they make you pay then it isn't legal.

OP that really sucks. We ordered a soundbar on amazon once and they sent the wrong one. It was such a hassle to get them to fix it too because it was a same day delivery.