Kids tickets missing on MDE after upgrade

[StuckInKS]

I called the other day to upgrade our dining and now our kids tickets are missing from MDE which means that I cannot make FP+ reservations for them. We still have 2-day passes, but I was planning to call to make them 10 day. I wonder if this change will bring back their tix on MDE? If not, do I have to call the IT help to fix this issue or can I get it fixed through the reservations number? I tried the IT help for another issue and after two hours on the phone and a promise it would all be fixed the next day, nothing got fixed.

 

[Robo]

I called the other day to upgrade our dining and now our kids tickets are missing from MDE which means that I cannot make FP+ reservations for them. We still have 2-day passes, but I was planning to call to make them 10 day. I wonder if this change will bring back their tix on MDE? If not, do I have to call the IT help to fix this issue or can I get it fixed through the reservations number? I tried the IT help for another issue and after two hours on the phone and a promise it would all be fixed the next day, nothing got fixed.

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[StuckInKS]

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Oh, I'm doing this from my computer and Disney's website, not using an app.

I guess I will call and upgrade my tickets and ask them if they know.

If not, I guess it is a phone call to IT, which will probably not help anything.

 

[Robo]

Oh, I'm doing this from my computer and Disney's website, not using an app.

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[StuckInKS]

Well I called to upgrade our tickets from 2-day to 10-day and with that change I got 2 of my kids tickets back, but 2 are still missing

I'm just going to make FP+ with 6 tickets instead of 8 and hope a call to IT will work this time. If not, we will just fight over the FP when we get there

 

[StuckInKS]

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I did go a head and do it the first time, but it did not change anything. That is when I realized you might have meant the app. Should I clear cookies or something? I did get 2 of the 4 tickets back when I called to change our # of days.

 

[Robo]

Should I clear cookies or something?

Yup.

And, see what happens in the next few days.
Some problems have just "cleared up" spontaneously.

Sadly, others are vexing even the WDW IT dept.

 

[StuckInKS]

Yup.

And, see what happens in the next few days.
Some problems have just "cleared up" spontaneously.

Sadly, others are vexing even the WDW IT dept.

Thanks!!

 

[vleeth]

Did it fix itself or did you have to call?

My tickets are showing, but my plus options aren't.