I am a first timer and didn't know about that clause. I guess I didn't read email correctly (was there an email?) Somehow I was put on hold for 1 1/2 hours. finally I called using my cell phone while still connected to them on my home phone. I got in right away but nothing I wanted is left. I am now waiting for an advisor to tell me if we can get two adjoining inside staterooms. I think I was doomed on this one before i started at 9:02 this morning. I think what happened is someone answered at MS but he couldn't hear me and sent me to interminable hold. Yikes this is the story of my life! Even when I try to do the right thing some how it gets messed up