Just wow

[Maistre Gracey]

I have always interpreted the policy "after 4:00" to mean that all booked DVC rooms should be available after 4:00 for check-in. Obviously, a completely different meaning than newer members are being groomed to believe true. I find that very interesting. And upsetting.

Just like check-out "before 11:00" isn't supposed to mean "so long as you feel like getting out by then," I read the policy to say that my room is supposed to be ready for us after 4:00. That doesn't mean 4:30 to me any more than it means 7:00pm.

I remember when rooms were all available at 4:00 and even 4:30 was an anomaly. And it wasn't that long ago. It seems to me that they are grooming a whole new expectation from a whole new set of owners. What you are willing to accept is what they will provide. No more. Disney didn't used to be that way. It is now.

What they have also learned is that we have no collective voice thru the management company to do anything about it. That has always bothered me. After all. What are we going to do? Nothing.

Yeah, but when exactly is “after” 4..??
Before 11 has a time stamp.

I honestly they left that loose on purpose….

 

[tjkraz]

Checked out of Kidani Village Friday. Left at 9:45am. No door knock. And FWIW, our 8pm outbound flight was on file with DME.

On arrival day, received the text that our room was ready at 2:30pm.

Just one data point in the debate, but consistent with what we've always experienced as members.

 

[La2kw]

I think we all know the answer to that one...

yep. First thing we do is load all the dishes from the cupboards into the dishwasher and run them through.

 

[KAT4DISNEY]

What's reasonable to you though? I have personally had them not have my room ready until; after 9pm. Does that meet your definition of reasonable? It doesn't meet mine. I would agree with you if the latest they ever did was 4:30. But some of us have had later. That's why I want a line drawn where we say "this number here. This is reasonable". If it's not 4 and its not 11:59, then pick a number.

NYE of 19/20 we had a room assigned that we guess was used by the previous occupant for a nap and teeth flossing after it was cleaned. Or at least we gave them the benefit of the doubt that it was actually cleaned at one point during the day. Finally had it ready again after midnight.

 

[TiggerBouncy]

I have always interpreted the policy "after 4:00" to mean that all booked DVC rooms should be available after 4:00 for check-in. Obviously, a completely different meaning than newer members are being groomed to believe true.

Yeah, but when exactly is “after” 4..??
Before 11 has a time stamp.

omg. I‘m in agreement with Wilson and Gracey. Something must have frozen over.

but yeah, the problem I have is by having the language so vague, it could be 4:01 or it could be 11:59, and I’m not in agreement with the “trust us. We’re reasonable” group after having it been abused more than once.

Again, I want a number. Is it 4? 4:04? 5? 11? Pick a number, stick to it. Not to say nothing will ever happen… the hotel could burn down. But those exceptions should be very rare and 99.99% of the time they should fall in the target metric, and by the way - they should publish how often they deviate from the metric and what steps they are taking… that’s what we do in our business, and as owners we are the stakeholders, so it’s reasonable they should do that for us.

more debatable, but I feel it should also be standard policy that if your room is not ready by the metric time, you are offered another room of similar or better, and/or your points for that night refunded to their original use year and bankable if that’s in under 6 months.

 

[CBMom01]

If lawsuits and customer complaints back them into a corner, I’d bet anything Disney won’t guarantee anything before 11:59 pm on arrival day.

 

[Sandisw]

omg. I‘m in agreement with Wilson and Gracey. Something must have frozen over.

but yeah, the problem I have is by having the language so vague, it could be 4:01 or it could be 11:59, and I’m not in agreement with the “trust us. We’re reasonable” group after having it been abused more than once.

Again, I want a number. Is it 4? 4:04? 5? 11? Pick a number, stick to it. Not to say nothing will ever happen… the hotel could burn down. But those exceptions should be very rare and 99.99% of the time they should fall in the target metric, and by the way - they should publish how often they deviate from the metric and what steps they are taking… that’s what we do in our business, and as owners we are the stakeholders, so it’s reasonable they should do that for us.

more debatable, but I feel it should also be standard policy that if your room is not ready by the metric time, you are offered another room of similar or better, and/or your points for that night refunded to their original use year and bankable if that’s in under 6 months.

I do think some small gesture would bs warranted. But I don’t think points returned unless one doesn’t have a room by midnight.

As I mentioned, I think they should stop allowing requests so that rooms are assigned for those guests when they arrive. It’s silly IMO that I wait for a room that is clean because of a request…or because someone assigned it to them days before, especially when it’s already 4 pm.

 

[Jimmy Mouse]

The way I read "Check-in after 4:00 and check out before 11:00" means I can check into my room anytime after 4:00 and have to check out by 11:00. The amount of money I pay for DVC for a room at WDW for only 19 hours means to me that they "Need" to have my room ready at 4:00 so I can make the decision as to when I check into my room, anytime I chose, after 4:00.

 

[Lorana]

The way I read "Check-in after 4:00 and check out before 11:00" means I can check into my room anytime after 4:00 and have to check out by 11:00. The amount of money I pay for DVC for a room at WDW for only 19 hours means to me that they "Need" to have my room ready at 4:00 so I can make the decision as to when I check into my room, anytime I chose, after 4:00.

This. It’s common definition in hospitality that check-in time is when all rooms should be available for check-in, and guests can check in any time after that - it’s the guests who determine when they check-in but the hotels have an obligation to have rooms ready by then. Of course sometimes things happen, and of course hotels do sometimes stagger room availability when their historical data tells them that, say, 50% of guests check in after 6pm, but the “check-in begins” language is for the guests to know when they may start arriving and expect a room to be ready.

Likewise, if a hotel has a “you must check-in by XX time,” that is for the guests to know when the last time they can check in for that day is, not an announcement of when the last room will be ready.

 

[hetzeltj]

I’m sitting in the beautiful wilderness lodge lobby but I have to admit it loses its luster after 4 hours. I got here at noon and was told my room was being worked on. It is almost 5:30 and nothing. But the icing on the cake is they just sent me a survey asking how I was enjoying my stay(and asking for a room number as part of the survey). I fully accept that a room may not be ready before 4 but don’t tell me it is being worked on for 5.5 hours.

I had a hard time getting a room at Boardwalk yesterday. The lobby was filled with people that appeared to be in a similar situation. I didnt get in my room until 445 and we had 520 dinner reservations.

 

[Sandisw]

I had a hard time getting a room at Boardwalk yesterday. The lobby was filled with people that appeared to be in a similar situation. I didn't get in my room until 445 and we had 520 dinner reservations.

To me, 4:45 pm is simply not acceptable and that is something we should be letting DVC know since they have the ability to discuss property management with Disney with whom they contract. I am sorry that you had to wait that long.

 

[TiggerBouncy]

I do think some small gesture would bs warranted. But I don’t think points returned unless one doesn’t have a room by midnight.

Yeah, I said that was debatable / controversial. But I feel that there needs to be some form of compensation if they miss the mark by some significant amount. I.E. there needs to be a disincentive.

 

[KAT4DISNEY]

Yeah, I said that was debatable / controversial. But I feel that there needs to be some form of compensation if they miss the mark by some significant amount. I.E. there needs to be a disincentive.

In the case with DVC though it is likely charged to expense and paid by all owners, not DVC. With a hotel it would hit their bottom line.

 

[TiggerBouncy]

In the case with DVC though it is likely charged to expense and paid by all owners, not DVC. With a hotel it would hit their bottom line.

I know.... that's why I don't like that. Essentially just refunding the points doesn't really hit them. It just rolls back to us.

What really needs to happen IMHO is that Disney needs to hold DVDMC responsible. Or Mousekeeping. Or someone.

 

[hetzeltj]

To me, 4:45 pm is simply not acceptable and that is something we should be letting DVC know since they have the ability to discuss property management with Disney with whom they contract. I am sorry that you had to wait that long.

To top it off the dryer doesnt dry. My wife just rand a load of close through and they came out as wet as they went in.

 

[CarolynFH]

To top it off the dryer doesnt dry. My wife just rand a load of close through and they came out as wet as they went in.

If you haven't already, please pick up the phone in your villa and report it to Maintenance. I doubt that Housekeeping checks whether the W/D are working correctly, so if you don't report it, it won't be fixed.

 

[hetzeltj]

If you haven't already, please pick up the phone in your villa and report it to Maintenance. I doubt that Housekeeping checks whether the W/D are working correctly, so if you don't report it, it won't be fixed.

Just called and let them know

 

[mustinjourney]

so bottom line -- it sounds like going from $10/hr to $15/hr is not providing any ROI for the members?

This is why wages aren't a good long term incentive structure. What would have been interesting is to do some sort of metric with on-time readiness and also reductions for any cleanliness complaints and then award bonuses to the housekeepers that hit those numbers. An additional incentive could be given to the manager of a hotel that has the overall highest mousekeeping satisfaction.

 

[Sandisw]

I know.... that's why I don't like that. Essentially just refunding the points doesn't really hit them. It just rolls back to us.

What really needs to happen IMHO is that Disney needs to hold DVDMC responsible. Or Mousekeeping. Or someone.

It would be the other way around. DVCMC needs to hold Disney accountable for it as we pay them to manage the property, which includes mouse keeping. So, it would be nice for them to work on owner's behalf to see things improved. I have sent a few emails to DVC about it...even though we have very rarely gotten our room late...just based on reports. As I have shared, the one time were were not in and it was close to 5:30 pm, I was not a happy person and the manager at BLT comped our Ohana meal for 7 that night.

 

[matt and beth]

NYE of 19/20 we had a room assigned that we guess was used by the previous occupant for a nap and teeth flossing after it was cleaned. Or at least we gave them the benefit of the doubt that it was actually cleaned at one point during the day. Finally had it ready again after midnight.

Teeth floss is better than the panties and pajama bottoms we found in our bed at the Polynesian. Brought them to the manager in a plastic bag and got a “oh thanks”. Lol. We were just happy to be on vacation than to make some big fuss that got my blood boiling